Alpine Adventure to Italy & Austria

My first solo trip was something I had dreamed about for years. I wanted it to be more than sightseeing. I wanted adventure, comfort, safety, and freedom without the stress of planning it all alone. Through Zicasso, I was connected to two specialists and Zicasso's travel consultant stood out immediately. She delivered an itinerary that gave me everything I asked for and more: maximum cities, maximum fun, and maximum value, all without compromise.

Before deciding, I researched and compared tours, packages, and individual prices online. The travel consultant’s proposal came out on top for value and content. While the other agent offered fewer cities and activities at a higher price, her plan was ambitious without being overwhelming. She booked my trains, arranged private transfers where needed, and selected boutique-style hotels that exceeded expectations. I was honestly surprised at how good they were. I stayed at hotels in Interlaken, Florence, and Sorrento. Each was clean, comfortable, and perfectly located for exploring. I had prepared myself for budget trade-offs, but instead, I found thoughtfully chosen hotels that balanced affordability with real quality.

Every document, train ticket, and activity confirmation was uploaded into the app. It became my lifeline throughout the trip, with every detail at my fingertips. The structure gave me confidence, while still leaving me free to explore.

Switzerland came first: Zurich, Lucerne, Interlaken, and Zermatt. Each city felt like stepping into a postcard. Interlaken gave me the adrenaline rush of skydiving, while Zermatt charmed me with its close-knit magic and alpine beauty. Italy unfolded with equal ease: Lake Como, Venice, Florence, Sorrento, Amalfi, and Rome. Every destination felt curated, yet natural, from gondola rides in Venice to boat tours on the Amalfi Coast.

What I loved most was the balance between structure and freedom. Pre-booked activities and restaurant reservations gave me a strong framework, but I could just as easily decide to spend an afternoon wandering Florence, eating gelato, or sitting in a piazza. The rhythm of the trip was perfect, structured enough to tick off bucket-list highlights, yet relaxed enough to feel like a real vacation.

Food was freestyle, but memorable. Highlights included a Japanese-Peruvian restaurant in Zurich with its elegant Japanese-Peruvian flavors, a different Japanese restaurant, a restaurant in Como with its modern fusion menu, an Indian restaurant for comforting classics, and international favorites like those in one of the restaurants in Rome. Between those meals and plenty of gelato and crepes, every stop added its own flavor to the journey.

As a solo traveler, safety mattered. I felt comfortable walking around in the evenings and was usually back in my hotel by 1am to stay rested for the next day. What really gave me peace of mind was the travel consultant’s constant support. Communication was fast and responsive. I never had to wait long for answers, whether through the app or email. There was a moment when I made a mistake with the trains and missed an activity. She immediately stepped in and worked to reschedule it or secure a refund that same day.

Earlier in the planning process, I also had a card issue due to an address error. Even though policy would not normally allow it, she and her team patiently waited until I received the refund before finalizing the booking, just weeks before my trip. That flexibility and care spoke volumes.

The difference was clear. She used my budget to its fullest potential, giving me more destinations, more experiences, and better hotels than the alternative option. She managed to combine the efficiency of a fully organized tour with the freedom of independent travel. Everything was planned, yet everything was still mine to shape.

This trip was everything I wanted: good food, beautiful views, safety, and absolute reliability. It was an organized journey with freestyle flexibility, which is exactly what solo travelers dream of. The travel consultant’s planning let me chase adventure while always knowing I had a safety net. Switzerland and Italy gave me memories I will never forget, but it was the behind-the-scenes planning that made it possible. If you want a trip that is your way, your budget, your pace, but without the endless hassle of managing it yourself, the travel consultant at this agency is the person who can make it happen. My first solo trip became my dream trip and that is the highest praise I can give.

We had a wonderful trip to Switzerland and the Lake Como area. Zicasso's tour agency curated the perfect itinerary, combining some relaxing days with some active days. The e-bike tour through the Lavaux vineyards and kayaking in Bellagio were definite highlights. They chose beautiful hotels in perfect locations for easy access to the metro and local sights. Having them take care of all of our tickets and train passes ahead of time made for a stress-free trip!

Our three-week winter escapade to France, Switzerland, and Austria was nothing short of a magical journey through some of the most enchanting winter wonderlands Europe has to offer. From the romance of horse-drawn carriage rides to the charm of bustling Christmas markets, every moment was incredible.

France: A Parisian Winter Dream

We began our adventure in Paris, the City of Lights, which becomes even more captivating during the winter. The Eiffel Tower sparkled against the night sky and Paris offered a blend of elegance and festive cheer that set the perfect tone for the rest of our trip.

Another highlight was our visit to Colmar, a charming Alsace town that felt like stepping into a storybook. Its cobblestone streets, half-timbered houses, and magical Christmas market made it an unforgettable experience, with festive lights and holiday spirit around every corner.

Switzerland: A Snow-Capped Wonderland

Next, we ventured to Switzerland, where the true magic of winter revealed itself. The highlight was our trip to Jungfraujoch, the "Top of Europe." The journey up was as breathtaking as the destination itself, with panoramic views of snow-draped peaks and charming alpine villages. Once at Jungfraujoch, we were mesmerized by the endless expanse of snow and ice.

Equally unforgettable was our visit to First Mountain. The crisp air, thrilling walk, and ziplining added an adventurous touch. The view from the suspension bridge, with the mountains stretching endlessly into the horizon, was a sight that will forever be etched in our memories.

We also had the thrill of dog sledding near the Matterhorn. Gliding across snowy trails with a team of eager huskies was an exhilarating and unique way to experience the majestic mountain landscapes.

Austria: A Symphony of Tradition and Festivity

Our final stop was Austria, where the Christmas spirit was alive in every corner. The Vienna Christmas Market was a dream come true, with its illuminated stalls offering everything from handcrafted ornaments to mouthwatering strudels and mulled wine. Salzburg, with its Baroque architecture and snow-dusted rooftops, felt like stepping into a fairy tale. We also attended a classical music performance that added a touch of cultural richness to our holiday.

To top it off, we enjoyed a cozy, horse-drawn carriage ride through a picturesque Austrian village. Wrapped in warm blankets, we listened to the rhythmic clopping of hooves as we glided past snow-covered chalets and twinkling lights – a truly enchanting experience!

The entire trip was a seamless blend of natural beauty, cultural richness, and festive joy. Each destination brought its own unique charm, leaving us with unforgettable memories of twinkling lights, snowy peaks, and the warm glow of holiday cheer. Winter in Europe is truly a season to behold and this journey was nothing short of spectacular.

Our Zicasso travel representative made sure every small detail was organized and even double-checked the drivers, tours, etc, in advance. This is the perfect travel company and we will surely use them again! Our agents communicated with us throughout the trip to ensure everything was flawless! Thank you for the most magical holiday ever! We shall cherish these memories forever.

Austria was spectacular! It really blew us away and the trip and country as a whole exceeded our expectations.

In advance, setting up the itinerary with Zicasso's tour operator was seamless—they were very prompt to change details and move things around to give us the exact trip we had in mind. The interactive itinerary web pages they generated were great—we could look through the timeline and fill in comments with our thoughts/suggestions on each item, making for an easy back-and-forth.

We loved the pace and layout of our trip—it gave us enough time to relax and do some exploring of our own, while at the same time hitting all the highlights of each city we visited. The hotels chosen were exceptional and exactly what we were looking for. All of the guides and drivers chosen by the tour operator did a great job and we liked receiving the information of our guide/driver the night before, with a contact number and confirmation. Throughout the trip, the tour operator checked in multiple times and was readily available to assist with any problems or questions.

Highlights were the city tour in Vienna, seeing an opera in Vienna, Wachau Valley scenery (although in hindsight, we should have spent more time here!), Innsbruck town, and our favorite—a day hike in the Alps.

The planning and organization for our trip to Germany and Austria was expertly handled by Zicasso's travel partner. We could not have asked for a better trip. 

We gathered our adult children and friends together to celebrate Christmas and New Year in the Old World. In and around Munich, we saw Neuschwanstein and many of the city's beautifully ornate churches. We also visited the Christmas markets and beer halls, and ate way to much fabulous German food. 

Our agent contracted private guides in Munich and Salzburg. These guides were superior. They had detailed knowledge of the area, its history, and people. 

We spent Christmas in Garmisch-Partenkirchen. It is a lovely, magical town in the shadow of Germany's highest mountain, Zugspitze. On Christmas Day, I took the cable car up the mountain and the sights from the top were tremendous. On the day we were there, we could see 230km in all directions. Of course, when in the Alps, you must ski, so we visited Hintertux for a day of skiing and glacier exploration.  

Then we went to Salzburg to explore the sites of Mozart's birthplace, but there is so much more to the town than that. The town has over 1,000 years of history and the people there could not have been more hospitable. 

From there, we went back to Munich to celebrate New Year at Tollwood. 

Thank you, and a special thanks to our travel team for all the planning that went into the trip. It was pleasantly unforgettable. And I cannot forget our guides. The guides in Munich and Salzburg were excellent – extremely knowledgeable, personable, and always there when needed. I cannot wait to go back, and when I do, I will be planning our trip through your company.

The trip was operationally well planned and the coordination with Zicasso's travel agency was generally very good. Their proposal was significantly more expensive than the competing proposal, so I guess I expected a bit more. I would give it 4.25 or 4.5 stars if the rating system was bit more nuanced.

A few things were sub-optimal. On our first morning, the guide contacted the agent to tell them that they would pick us up at 10am (or at least that is what the guide told us), but our itinerary indicated 9am. At 9.15am, we called the agency and they called us back about five or 10 minutes later to tell us about the new 10am time. Not a great start.

That guide and the one in Munich were what I would describe as average guides – knowledgeable, but without much personality. The guide in Salzburg was outstanding.

From an organization perspective, we went to Salzburg from Lucerne, Switzerland, passing Innsbruck on day four, then trained it back to Innsbruck the very next day, basically adding four hours of driving/training for no real reason. We could have just stayed in Innsbruck on day four and then gone to Salzburg on day five and not backtracked.

Lastly, the hotel in Munich was very dated and the whole feel of the place was drab, including the decor and the lobby.

All that said, the operational people were very responsive and just about every leg happened right on time and the guides were organized. I never heard from the lady who organized it after I booked it, which I told her was odd, especially since I thought a trip to Italy, their specialty, was on the cards for my larger group that I had been with in Ireland the week before this trip.

So, all in all, a good trip, but not a great trip. I am not sure I would use our travel company again, but I have not landed firmly on that just yet.

Thanks, Greg S.