Alpine Adventure to Italy & Austria

We had a wonderful trip to Switzerland and the Lake Como area. Zicasso's tour agency curated the perfect itinerary, combining some relaxing days with some active days. The e-bike tour through the Lavaux vineyards and kayaking in Bellagio were definite highlights. They chose beautiful hotels in perfect locations for easy access to the metro and local sights. Having them take care of all of our tickets and train passes ahead of time made for a stress-free trip!

My first solo trip was something I had dreamed about for years. I wanted it to be more than sightseeing. I wanted adventure, comfort, safety, and freedom without the stress of planning it all alone. Through Zicasso, I was connected to two specialists and Zicasso's travel consultant stood out immediately. She delivered an itinerary that gave me everything I asked for and more: maximum cities, maximum fun, and maximum value, all without compromise.

Before deciding, I researched and compared tours, packages, and individual prices online. The travel consultant’s proposal came out on top for value and content. While the other agent offered fewer cities and activities at a higher price, her plan was ambitious without being overwhelming. She booked my trains, arranged private transfers where needed, and selected boutique-style hotels that exceeded expectations. I was honestly surprised at how good they were. I stayed at hotels in Interlaken, Florence, and Sorrento. Each was clean, comfortable, and perfectly located for exploring. I had prepared myself for budget trade-offs, but instead, I found thoughtfully chosen hotels that balanced affordability with real quality.

Every document, train ticket, and activity confirmation was uploaded into the app. It became my lifeline throughout the trip, with every detail at my fingertips. The structure gave me confidence, while still leaving me free to explore.

Switzerland came first: Zurich, Lucerne, Interlaken, and Zermatt. Each city felt like stepping into a postcard. Interlaken gave me the adrenaline rush of skydiving, while Zermatt charmed me with its close-knit magic and alpine beauty. Italy unfolded with equal ease: Lake Como, Venice, Florence, Sorrento, Amalfi, and Rome. Every destination felt curated, yet natural, from gondola rides in Venice to boat tours on the Amalfi Coast.

What I loved most was the balance between structure and freedom. Pre-booked activities and restaurant reservations gave me a strong framework, but I could just as easily decide to spend an afternoon wandering Florence, eating gelato, or sitting in a piazza. The rhythm of the trip was perfect, structured enough to tick off bucket-list highlights, yet relaxed enough to feel like a real vacation.

Food was freestyle, but memorable. Highlights included a Japanese-Peruvian restaurant in Zurich with its elegant Japanese-Peruvian flavors, a different Japanese restaurant, a restaurant in Como with its modern fusion menu, an Indian restaurant for comforting classics, and international favorites like those in one of the restaurants in Rome. Between those meals and plenty of gelato and crepes, every stop added its own flavor to the journey.

As a solo traveler, safety mattered. I felt comfortable walking around in the evenings and was usually back in my hotel by 1am to stay rested for the next day. What really gave me peace of mind was the travel consultant’s constant support. Communication was fast and responsive. I never had to wait long for answers, whether through the app or email. There was a moment when I made a mistake with the trains and missed an activity. She immediately stepped in and worked to reschedule it or secure a refund that same day.

Earlier in the planning process, I also had a card issue due to an address error. Even though policy would not normally allow it, she and her team patiently waited until I received the refund before finalizing the booking, just weeks before my trip. That flexibility and care spoke volumes.

The difference was clear. She used my budget to its fullest potential, giving me more destinations, more experiences, and better hotels than the alternative option. She managed to combine the efficiency of a fully organized tour with the freedom of independent travel. Everything was planned, yet everything was still mine to shape.

This trip was everything I wanted: good food, beautiful views, safety, and absolute reliability. It was an organized journey with freestyle flexibility, which is exactly what solo travelers dream of. The travel consultant’s planning let me chase adventure while always knowing I had a safety net. Switzerland and Italy gave me memories I will never forget, but it was the behind-the-scenes planning that made it possible. If you want a trip that is your way, your budget, your pace, but without the endless hassle of managing it yourself, the travel consultant at this agency is the person who can make it happen. My first solo trip became my dream trip and that is the highest praise I can give.

This was our first experience with Zicasso’s travel company and, thus, with our travel designer. We were a bit concerned because our trip with a travel company back in 2001 had a few bumps along the road. However, once the private driver arrived and met us after exiting our cruise, all the worries and concerns began to vanish.

Our travel designer created an amazing itinerary and every step of the way was seamless. She took care of every single detail and provided us with all the instructions (guidance, maps, contact information, and all train tickets first class) we needed. All I can say is, she surpassed our expectations. The tours she booked for us showed they were carefully crafted based on our interests and all the guides were magnificent.

She allowed time for us to recover from the train rides; the hotels were perfectly situated, all amazing; and the private transfers were timely and extremely pleasant. She sent drawings of where our drivers would meet us. All I can keep stating is she is amazing!

We boarded the first private transfer at the approved area and our driver drove us to the Bologna train station. When we arrived in Venice, there was a young man waiting for us to take us to our private water taxi, which water taxied us right in front of our hotel. The hotel attendant assisted us with the luggage and checked us in.

She booked us at our hotel in Castello in Venice for three nights. The hotel was on the main street, but was away from the craziness of St. Mark’s Square. We had our first small-group, skip-the-line-tour on day two, with a guide from a local partner who was fantastic. He was witty and knowledgeable. Later we found out he was a professor—no wonder his knowledge of dates and history was so extensive. On our third day we met with a guide, again from the local partner, similar to the day before: small tour, skip the line. Our guide was also fantastic.

After our stay in Venice, we went to Stresa. Again, pick-up from our hotel with the water taxi was timely and the drop-off at the train station was smooth. Once we arrived in Milan train station, there was a driver waiting for us, who took us directly to our hotel. The location was magnificent and we could walk easily along the main street, right in front of the hotel.

The next day we met our guide, who picked us up at our hotel and took us on a full-day excursion to the three islands. He was extremely knowledgeable and worked with us at our pace. His incredible knowledge of history and his kindness won us over. Our travel designer pre-arranged lunch at one of the islands, which was outstanding.

Our last visit was to Como. I was a bit disappointed when we arrived at Como. The main area, where you see the charter boats, seemed small based on my expectations. She arranged a private tour that took us to two islands. That trip showed us the Como I had anticipated. We ended up in Bellagio where we had a late lunch at the restaurant at the tip of Bellagio and the boat picked us up and took us back to the main island. It was beyond words.

If you are visiting Italy, reach out to our travel designer; she will surely exceed your expectations.

Our trip to Venice, Florence, Tuscany, Lake Como, and Milan was exceptionally well planned and executed by Zicasso's tour operator.

The transportation from one location to another was efficient, even when challenged by the high tides in Venice. Overall, the hotels selected were very good. The one in Montalcino was exceptional. Every guide was knowledgeable and professional. We appreciated their willingness to be flexible. Our driver for the ride to Como and back to Milan was personable and exceptional as well.

We really enjoyed the truffle hunting experience, the first wine tasting in Montepulciano, where we met the entire charming family, the cooking class in Bellagio with a chef who treated us like family, and the boat rides on Lake Como and to the islands in the lagoon of Venice. All of the dinner reservations were spot-on and when there was a slight misunderstanding regarding our wine tasting in Bellagio, where the staff at the hotel in Bellagio had no idea what had been arranged by our agency, this was quickly resolved by our guide through texts and emails with the agency.

The only aspect of the trip that could have been improved was day eight, when our activities, travel time, and late dinner reservation resulted in a late-night drive back to the villa. The hotel in Milan was difficult to find at first due to its location not being visible from the street. Once we found it and settled in, it was in an excellent location for our sightseeing. The gifts of sparkling wine at two of our stops was thoughtful and appreciated.

We thank our agent and the staff at the agency for a wonderful trip and would not hesitate to recommend the firm to our friends and family.

The trip was operationally well planned and the coordination with Zicasso's travel agency was generally very good. Their proposal was significantly more expensive than the competing proposal, so I guess I expected a bit more. I would give it 4.25 or 4.5 stars if the rating system was bit more nuanced.

A few things were sub-optimal. On our first morning, the guide contacted the agent to tell them that they would pick us up at 10am (or at least that is what the guide told us), but our itinerary indicated 9am. At 9.15am, we called the agency and they called us back about five or 10 minutes later to tell us about the new 10am time. Not a great start.

That guide and the one in Munich were what I would describe as average guides – knowledgeable, but without much personality. The guide in Salzburg was outstanding.

From an organization perspective, we went to Salzburg from Lucerne, Switzerland, passing Innsbruck on day four, then trained it back to Innsbruck the very next day, basically adding four hours of driving/training for no real reason. We could have just stayed in Innsbruck on day four and then gone to Salzburg on day five and not backtracked.

Lastly, the hotel in Munich was very dated and the whole feel of the place was drab, including the decor and the lobby.

All that said, the operational people were very responsive and just about every leg happened right on time and the guides were organized. I never heard from the lady who organized it after I booked it, which I told her was odd, especially since I thought a trip to Italy, their specialty, was on the cards for my larger group that I had been with in Ireland the week before this trip.

So, all in all, a good trip, but not a great trip. I am not sure I would use our travel company again, but I have not landed firmly on that just yet.

Thanks, Greg S.

Hello there.

This was our fourth trip with Zicasso. We would consider this trip more of a tour not a curated travel experience. Felt more like tourists than travelers.

Not sure if we received great value working with an extra layer of operators.

Although we would rate logistics and client interaction 10/10 (staff of the travel company were very lovely and professional) not sure there were any great special "treasures" other tourists wouldn't have seen.

Additionally, the descriptions of expectations were way off on a few occasions and totally touristy when local staff suggested alternatives that were what we expected in the first place.

Examples of this were firstly in Bled, Slovenia.

No guide was necessary and we spent a lot of money unnecessarily. It was touristy and should have been a suggested quick stop. The much better choice was a lovely 20-minute drive away (we had our own car at this point) to Lake Bohinj.

Our very sweet bellman in Ljubljana suggested we visit here. It wasn't crowded and spectacular. We would have had a picnic packed for the day and enjoyed the hike here.

Another example is Capri. It was described by the travel company as beginning with an easy motorboat ride with a group (which was fine) a leisurely half-day on the island with shopping and lunch in a romantic cafe.

This was life in Capri maybe 30 years ago. Today it is a shoulder-to-shoulder nightmare.

We were greeted by a guide who informed us that this day was like Formula One. Every second counts! Don't be late for anything!

What anything we thought? Isn't today about just a romantic lunch and leisurely shopping?

We were loaded onto a ferry with 400 people (everyone seemingly much more informed about what lay ahead), then shown cue cards for where to meet and when.

Confused, we were then loaded onto a bus and off to the Grotto. What is the Grotto?

Thankfully my husband and I are good sports and went with the flow. We were ushered into yet another line and lay down flat in a rowboat and ventured through the cave. Although an adventure, the point is we were not informed of this. Next was the chairlift up the mountain. Beautiful. Yes, but more unexpected lines and waiting.

Group lunch next.

Crowded funicular ride down and another 398 people on the ferry home.

No romantic lunch and leisurely shopping for us.

It was all fine in the end. Our guide was excellent. But, you see my point. The travel company needed to explain this. I do believe I suggested Capri as part of our itinerary, but the expectation was as to how it was presented by the travel company. We would have either skipped this and chosen a different way to spend a beautiful day on the Amalfi Coast or been better prepared.

Our hotel in the in Vienna was lovely in an excellent location. The restaurant however was only open for breakfast. Very disappointing. When traveling we like to have the option of having dinner in the hotel and a nice drink in the bar after a day of discovering or a nightcap before bed. All said, in Vienna it felt like we had only a partial home base. Not a great beginning to the trip.