South Pacific Travel Agents & Reviews

The trip was wonderful and our Zicasso tour operator was attentive, friendly, and responsive, providing great customer service.

We just returned from a fantastic trip to New Zealand and Australia planned for us by Zicasso’s travel agent. From the very beginning, she did a great job turning our general ideas and interests into a fun and full travel plan that flowed very well.

As we fine-tuned the plan, our agent was quick to offer options on activities, accommodations, and flight schedules so we could tailor our final choices to get the most out of our trip. She had excellent foresight in timing our sequence of destinations to take advantage of the most direct flights.

In the days leading up to our departure, our agent was very accessible and efficient in answering any questions that arose. We would highly recommend her to anyone looking to plan a trip to New Zealand and/or Australia.

Our travel specialist with the company was truly so helpful and accommodating. She changed the itinerary for us multiple times prior to the trip to make sure it was exactly what we wanted. Our travel specialist was available to talk to through email and on the phone which made communication really easy. When we arrived in Auckland, our travel specialist met us at the airport, which I have never had a travel agent do before. She made sure all of our flights had gone smoothly, ensured that our travel plans for the next two weeks were corrects, and spent time talking with us about what to expect in New Zealand. All of our transportation for the two weeks was set up for us which was so nice to not have to worry about while traveling. We were set up in great hotels/apartments through out the stay that were very accommodating. 

Our Zicasso travel agent and his company mapped out a great trip to New Zealand and Australia for us. Frankly, it exceeded our high expectations. We told our agent when we wanted to go, what we wanted to see and do, and how much we had budgeted. He got it all done – flights, hotels, ground transportation, and activities – and for less than our budget.

We had only one hiccup on the trip itself, involving a flight mix-up, and that was resolved quickly. Everything else, and it was a four-week trip, went off without a hitch. The accommodations were an eclectic mix of boutique hotels, resort stays, and downtown hotels, but all were four- or five-star. The activities ranged from train rides to cruises to wine-tasting tours to visits to world heritage sites. In short, the trip of a lifetime.

I had a fabulous trip through New Zealand's North and South Islands. It was exactly what I had hoped for and more. The Zicasso travel agent created a fabulous itinerary, with the right mix of group tours, self-driving, and small excursions. The guides were all locals who knew the areas and were knowledgeable and entertaining. I was completely spoiled by all the excellent drivers who shuttled me to and from airports, bus and train stations. It was lovely not to have to figure any of that out and so relaxing not to rush around in a strange city trying to figure out transportation and timing. Their app was great and I always knew what was next up and who to contact if I had any issues.

We have just returned from our first two-week visit to Australia. We are a family of four, with kids aged 18 and 16. Considering the size of Australia, the time of the year, and length of the trip, we used Zicasso's travel partner to help plan our perfect trip. Our agent listened to what we were interested in and planned the best trip for us! We spent time in Sydney, Port Douglas, and Uluru. Our domestic flights, accommodations, transfers, tours, and excursions were all planned perfectly and without hiccups. She was available during our trip for any and all last-minute questions and changes. I would highly recommend our travel company and we will be using them again when we check out New Zealand!

New Zealand and its people were spectacular, as was our trip. We felt well taken care of by Zicasso’s travel agent. He was very responsive to inquiries before and during the trip. Kudos to him for his counsel prior to the trip, advising us to spend time exploring areas like The Catlins. Overall, our expectations were exceeded.

The trip was fabulous! I'm so impressed with the way Zicasso's travel partner structured the trip by having a travel day and then a tour day. That structure really made it more enjoyable. The hotels were fantastic as well. I made one recommendation to our tour operator regarding a pod experience – it needs some guardrails for the senior citizen demographic.

It was a pleasure working with your company and I have recommended you to friends.