Bhutan Tours

This was the worst-organized trip we have ever experienced.

Bhutan on its own was superb — great guide, perfect organization, and itinerary.

However, Nepal was a disaster from the beginning. Although we did not book the flight from New York to Delhi, the travel agent was totally unaware of the visa requirements and told us to get a visa to India to be safe. We called the airline, and they reassured us it was not necessary to go to Kathmandu because we were staying in the transit zone.

The travel agent told us to get the visa to Nepal, which we applied for and only had to pay the fee. But when we told the person who picked us up that we had it, he insisted on getting it himself, and we waited one hour at Kathmandu airport for no reason after our long trip from New York.

I won’t go through minute details, but the worst event was when we got the visa to Bhutan last minute at the airport. The guide dropped us at the airport four hours before the flight, and when we finally checked in, we were told the visa was not valid because the passport I had did not match the information on the visa. The travel agent got the visa in January, and I sent in September a picture of my new passport, but he did not update it.

We called the guide, who answered that she could not reach anyone. I was able to find a picture of my old passport after one hour, and it saved us. There was a fee at arrival in Bhutan that we paid and were reimbursed.

jeremiah called and said that we did not inform him that it was a new passport and put the blame on us .we asked why the guide dropped us 4 hours before at the airport and he said he ll look into it . Basically he did not acknowledge any responsibility for anything. All he had to say was sorry we made mistakes .

We travel extensively, and this was the worst experience we have had.

We won’t use Zicasso again.

Our experience in Bhutan and Nepal was wonderful. From first planning the itinerary to needing some assistance while traveling, our Zicasso agent was wonderful to work with. All of our accommodations, guides, and drivers were exceptional. I would highly recommend our travel company. We opted for a private tour of Bhutan and Nepal. I am very glad I booked activities at our agent’s suggestion: for example, the mountain flight from Kathmandu and the visit to Chitwan National Park, which was well worth the visit.

This was an absolutely amazing trip. Zicasso’s tour company accommodated everything we wanted to do during our short, four-day trip to Bhutan. Our guide and driver were incredible. The tour company’s owner was amazing and greeted us the first night and took us to dinner. I have zero complaints about our trip! Everything was perfect and we will certainly be coming back to Bhutan with our travel company.