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Zicasso’s trip planner did an excellent job. Communication and the quality of the experiences were everything we'd expected and more, especially in New Zealand. The accommodations were first rate; the highlight was the lodge in Queenstown. The guides and drivers were professional and knowledgeable, especially those in Queenstown and Auckland. We loved the dedicated website for reference, as well as the detailed booklet and maps for both countries. 

For future itineraries, I would add another day in Queenstown and a full day in Christchurch. If days were limited, I would recommend one less day in Auckland and/or skipping the drive/train from Franz Josef. 

The only complication was the day we spent 10 hours going to and coming from Milford Sound.  I recommend doing Milford Sound by plane/helicopter from Queenstown, which would also permit seeing the glaciers/southern alps from the air. The only things we missed were the zoo in Auckland and the Blue Mountain day tour in Sydney. Next trip!

It was great working with Zicasso's travel specialist, and the traveling was great, getting around to all the places. Below are the events that were cancelled on us due to the weather:

Tranz Alpine train ride - Scenic Plus to Greymouth, staying in the Rainforest Retreat, Franz Josef Twin Glacier, Kayak, and walk tour, Milford Sound/Fjordland. That's not the travel specialist's fault, but I would never go to New Zealand in October, ever again. All the roads were closed, and we ended up taking a taxi cab from Christchurch to Queenstown, and that was a rough trip due to the high winds. We should have started in Australia instead of starting in Aukland, New Zealand. That's from my experience.

Zicasso’s travel agent did an excellent job planning this trip. We loved New Zealand.

If we were to do it over, we would probably reduce the hours on buses and vans by perhaps flying, for example, from Christchurch to Queenstown.

We loved our Māori cultural evening and the Redwoods evening light show in Rotorua.

We wondered why we were collected at 8am and driven to the airport in Rotorua, where we ended up spending over six hours at the airport, leaving little time to spend in Christchurch that day. It did not make any sense to us.

We loved Queenstown and the accommodation at our hotel in Queenstown. Queenstown was the highlight of our trip. Unfortunately, and beyond anyone's control, our kayaking trip was cut short due to windy weather and we were unable to do the glacier heli-hike in Franz Josef, also due to weather conditions, leaving us with a lot of time in a much less desirable town and our worst accommodation for nearly two days.

The rail adventure was superb.

Overall, my recent trip to New Zealand, organized by this travel agency, had some truly unforgettable highlights. The agent's hotel picks were consistently great, perfectly suiting my preferences.

Most Enjoyable/Memorable Parts: The most memorable parts of the journey included an incredible experience seeing the Akaroa dolphins, delightful vineyard stays, and a breathtaking helicopter tour that showcased the stunning landscapes. Touring the incredibly beautiful country was a constant joy. Even though we had to reschedule, Milford Sound was absolutely spectacular. Paroa Bay and Lindis were lovely places to stay, and their staff were incredibly attentive. The hotel and our stay in Christchurch were wonderful surprises; we wished we had spent another night there and one less night in Queenstown. All of our drivers were great, and we had the best time with them, especially our drivers in Christchurch – I would highly recommend keeping that company for future bookings.

Areas for Improvement / Things I Noticed: Compared to other agents I've used with Zicasso, there was a noticeable lack of personalized touches. Usually, there would be a welcome letter or a fun gesture upon arrival, and little notes at different locations highlighting the travel agent's favorite spots or things not to miss.

A significant point of friction was the communication, or rather, the lack thereof. There was no WhatsApp group for the group to communicate once we arrived in the country. There was a complete lack of proactive communication from the ground team; I only heard from them if I reached out with a problem. Typically, there's a "welcome to the country, here's our WhatsApp chat in case you need anything" message, with the team constantly monitoring it.

I also found myself having to check in for flights and activities myself. This has always been confirmed and taken care of by the agent in my previous experiences, with updates provided via WhatsApp or email.

The mandatory app download was also problematic. The app itself wasn't great as it didn't allow for back-and-forth messaging and lacked quick-link calling, forcing me to copy and paste numbers when I needed to contact the tour operator. It was also frustrating that I couldn't add my own bookings or places I wanted to check out, meaning I constantly had to switch between apps.

Finally, there was a booking discrepancy in Christchurch. After I specifically asked to confirm the correct number of people, and the team assured me the correct number was confirmed, the penguin tour operator stated only three people were booked. I had to instruct them to contact the booking agent directly to sort it out.

Things We Would Have Avoided: Staying in Queenstown was a bit of a disappointment as it felt overly touristy. Even though the hotel had a shuttle, its location was quite far from everything, making it inconvenient.

Despite these points, the trip provided many fantastic experiences and showcased the agent's ability to select excellent accommodations and plan exciting activities.

The trip was fantastic. Zicasso's trip expert did a wonderful job. The only suggestion would be to warn off senior citizens about the Blarney Stone stop. We informed them of our ages. The attraction involved an hour and 20 minutes wait, then climbing to the top of the castle via a very narrow circular stone staircase. My wife, being 71 years of age, had a bad time with this, but we still did it. The only other issue was having to pay for parking in Galway. The cost was 30 euros a night. We did tell the agent about our experience in New Zealand and having to pay for parking as an add-on, and that we didn't want that.

We just spent two weeks in Scotland and Ireland, arranged for us by Zicasso’s travel specialists. What a five-star experience! Both of them have traveled extensively in the UK and Ireland, with one having grown up in the UK. They always seemed to know where we wanted to be.

This trip was a bit more challenging due to unexpected spine surgery a mere eight weeks prior to the trip. Between the perfect selection of lovely hotels at all the right locations and the nice people of these two countries, everything was accessible, despite using a walker. We could not have asked for more beautiful vistas, castles, and cultural amenities, ranging from lively Irish pubs to the finest museums (we’re art buffs). We also ate at spectacular restaurants selected by the travel company, in addition to terrific tours tailored to our specific interests.

Not only was the planning for the trip exceptional, but the travel specialists were there for us at a moment’s notice when things went awry. All trains in Scotland were canceled for a day due to 100mph winds from Storm Amy. We were pinned down in Edinburgh (a great place to be trapped) and took in additional sites, while the travel company saw to it that we had a lovely hotel room to spend our extra night in Edinburgh. Many people wound up sleeping in the train station. Our train was rescheduled strategically for the next day by the travel specialists, while we enjoyed Scotland’s National Art Gallery and our vacation continued seamlessly.

The transition from Scotland to Ireland was delightfully easy and our time in Ireland was spent exactly as planned. As I’m unable to drive and did not want my wife to be unable to sightsee while we traveled, the travel company got us (per our request) to far western Ireland and the Aran Islands, where Gaelic languages are still spoken and centuries-old Irish traditions are still maintained. We traveled by train so we could both sit back and take in the beautiful countryside.

There, we used our castle hotel in County Clare as a base for travel by car and enjoyed several days pursuing our own agenda and taking in the splendor of castle living. This was amazing, likely the most elegant place my wife and I have ever stayed, yet the venue had a comfortably casual vibe and an incredibly helpful staff that made accessibility problem-free. We would definitely block out a day just to stay on the castle grounds and enjoy the property and activities if we are able to return.

The Cliffs of Moher were spectacular, as were the Aran Islands, right down to a rainbow which vanished before we could find the “pot of gold” at the end. That being said, we think “the pot of gold” is Ireland itself... the sites, the people, the music, the food… the list is endless. We cleared US Customs in Shannon so we were able to fly to the US with no TSA or customs issues.

We returned to find an itinerary summary prepared by the travel specialists for submission to our travel insurance company for any storm-related refunds that the travel company had not already arranged for us. Simply a wonderful, stress-free trip, with the travel company at work continuously to assure that the experience was optimal, and it was five-star from start to finish. We can’t extend a higher recommendation to Zicasso’s travel specialists for a wonderful, intimate tour of the UK and Ireland.