Thailand Tours & Vacations

I can’t imagine going to Thailand without this Travel Company: they gave us a beautiful, tailor-made itinerary with no-stress travel from beginning to end. At the outset, our decision to use Zicasso for this trip was based on the following factors: 1) previous amazing experience booking/planning our honeymoon, 2) loved ones’ stories of travel difficulties in Thailand, and 3) our confidence in the travel planner’s (owner and founder, Travel Company) abilities and expertise. Additionally, my husband and I have very demanding careers with very little personal time; thus, planning a Thailand itinerary that incorporated every city and activity we desired seemed like a gargantuan task. 

Of those we spoke to, our travel planner was most exceptional, and his own experiences of once being a newcomer in Thailand shaped his unique perspective on must-see sights and worthwhile adventures. Our planner spent a great deal of time speaking to us one-on-one by phone as he planned the trip, and stayed available to us throughout our time in Thailand by an app. Our trip was 14-days (18 days counting travel), and involved many transfers by air, car, boat, and bus. The planner advised us on what to book, and even helped us decide the cities and length of time spent in each city. Our itinerary incorporated 3 nights in Chiang Mai, 5 nights in Krabi, 4 nights in Bangkok (6 if you count the first and last nights), and 2 nights in Kanchanaburi. Our travel planner booked every single activity, hotel, and car, bus, boat, and flight for us: from in-country domestic flights to making dinner reservations for us. For Krabi, I wanted a jacuzzi villa at a beautiful resort only accessible by boat and he secured it for us! The most difficult hotel to book was the floating villa on the River Kwai; it’s considered one of the most beautiful floating hotels in the world, so it was a high-priority and somewhat difficult but our planner did it! 

Since I am vegetarian, the travel planner went above-and-beyond to book me vegetarian meals on every domestic flight and for every activity. Every guide and/or driver was made aware of the vegetarian issue, and--in the end--it was as if I had more [vegetarian] food than the meat-eaters! I’ve never felt so accepted and included as I did on this trip. I’ve been to countries where these accommodations were not fully provided by guides/agents; thankfully, these struggles have long been “history” since we started booking with Zicasso!

Even if he was out of the office, our planner had us connected with his other team members, and every guide and driver was provided our contact and vice versa. For our time in Kanchanaburi, we were booked an amazing guide who was with us from pick-up to drop-off (3 days!) for all of our Kanchanaburi activities. I had a concerning abrasion after a fall in Krabi, and our guide took us to a hospital, translated for us, and even coordinated with the doctors to expedite our clinic visit.

We can’t imagine our trip without this Travel Company, and the fabulously flawless care provided by the travel planner and his team. Our planner’s dedication to perfectionism and seamlessness shines through how he runs the company, and we are grateful that we were matched up with them. For anyone on the fence, the extra funds required to book a comprehensive package really are worth it for Thailand. Especially if you want to travel outside of the city you fly into, hiring a team like this company is absolutely imperative if you want confidence and trust in those transporting you and guiding you through each city. 

This is a long overdue review. We traveled to different areas of Thailand for 2 weeks at the end of January and beginning of February 2018. After being matched with this travel company, our agent made the process of planning this vacation very simple. He responded quickly to questions, was available through text, email, and phone, and put together a wonderful itinerary for us. We visited Bangkok, Kanchanaburi, Chiang Mai, and Koh Lanta, which were all unique and amazing in their own respects. What we were really impressed with is that our agent and his team made sure that someone was always waiting for us at our next stop, whether it was someone to pick us up at the airport or a tour guide waiting for us at our hotel. Unfortunately, there was one issue with our airplane tickets being accidentally booked incorrectly, but after getting on the phone with our agent, we were able to resolve it quickly and were able to continue on to Krabi as planned. I must say my fiancé and I were really impressed with the quality of the tours that were arranged for us by this travel agent. I cannot say enough about how much I absolutely adored our tour guide in Bangkok. Kanchanaburi was beautiful and my most favorite part was waking up to the sound of the flowing river on our jungle raft in the morning. We also loved the cooking class with a local Lanna family and visiting the Elephant Sanctuary in Chiang Mai and the Scuba Dive in Koh Lanta. The hotel was a spectacular treat in Koh Lanta. Our agent booked us a beachfront suite that was literally steps from the hotel's private beach front, and the perfect place to get engaged in Thailand.  This was an amazing unforgettable trip for the both of us and we cannot thank this travel company enough. Our travel agent and his team made this trip stress-free and wonderful. I would use his company again in a heartbeat and encourage anyone who is planning a trip to Thailand to utilize them as well. I promise you will not be disappointed! Thank you so much to our agent and the travel company's team. 

Singapore and Thailand Adventure 19 February 2024

Dates: January 24th, 2024 through February 14th, 2024

In short, we were happy with the itinerary and enjoyed each location on our trip.

The execution of our travel plan and support we received from the Zicasso travel agency left much to be desired.

Highlights:

The hotels booked were excellent with highest marks for the hotel in Bangkok and the one in Krabi, which was one of the best hotels we have ever stayed at. Locations and amenities of all the hotels were beyond reproach.

The Elephant Sanctuary was fun and everything we hoped it would be.

The night market in Chiang Mai was a highlight. Our host in Chiang Mai was the best, and super helpful.

The airport transfers and check-ins all went according to plan and were all on time with no glitches.

The lunches/restaurants on both the Krabi and Koh Samui speedboat excursions were really good and had delicious food.

Lowlights:

When we checked into our first hotel (in Singapore) early the morning of January 26th after our 17-hour flight from San Francisco, we were happy knowing that we would be getting an early check-in. However, we were surprised to learn that we were actually paying for the night of January 25th, which was not indicated in our itinerary. In fact, the itinerary stated 3 nights in Singapore, January 26th – 28th. We were not pleased with the deception and would like to be reimbursed for the additional night’s lodging.

Our biggest issue, throughout the trip came with baggage allowances and weight for all of our intra-Thailand flights. We had a total of 5 flights booked by the travel company, in addition to the SFO – SIN round trip which we booked ourselves. The problem was that all 5 flights were booked on the cheapest economy fare with minimal baggage allowances. I think it’s fair to say that when you’re taking a high-end “luxury” vacation, you don’t expect to be limited to a single 20 piece of luggage, which was what we had on our AirAsia and Bangkok Air flights. We upgraded some of the flights ourselves for additional weight and AirAsia’s “Red Carpet” Service (both at additional cost) but were unable to make some of the upgrades since the travel company used their own contact information (instead of ours) to book the flights. When we tried to make changes ourselves, the contact information didn’t match, and we couldn’t make the desired changes. We then asked to upgrade all of our remaining flights but had problems at every step.

We notified the company of Adriana’s requirements for gluten-free meals in advance of the trip. The hosts or the hotels we stayed at were rarely aware of this requirement which became a constant source of frustration.

We took a city tour in Singapore which included dinner… the Chinese restaurant was TERRIBLE and there was barely anything (gluten-free) that Adriana could eat.

We had no “host” in either Krabi or Koh Samui, but were only given a phone number to call with questions, etc. We never met anyone at either location.

We had several instances where our excursion guide didn’t know what our itinerary included. As an example, In Koh Samui, our guide and speedboat captain didn’t know that we were supposed to have a “5 Island Tour” which would include the best snorkeling spots available. It wasn’t until more than halfway through our 6-hour excursion that we showed them our itinerary to confirm. They then did a high-speed pass by 3 of the islands and the snorkeling location we stopped at was a complete waste of time. Had we known better, we would have been taken to Koh Tao, which is supposed to be one of the best snorkeling sites in the world.

My wife and I were looking for honeymoon destinations. Through Zicasso, we were directed to a travel agency that specializes in Southeast Asia tours. Our travel agent was great to work with. She gave us good destinations to travel and we chose Thailand. She new Thailand very well and knew exactly what we were looking for. We did a 10 night trip which included Bangkok, Chiang Mai and finally Krabi. Krabi was our favorite destination. Our travel agent set us up in very nice hotels in all three areas. Our agent also selected Qatar airlines for our flight. Qatar airlines was a very good airline. We were served dinner and hour after take off, then breakfast then Lunch. The food was great for an airline and they exuded great customer service.

This travel agency really impressed us! From meeting us at the airport once we arrived in Thailand to providing tours to us throughout the entire country, our travel agency provided top notch customer service the entire way through. The booking experience was productive and smooth, all of the logistics were a breeze (shuttle pickup to and from airports, private van rides to and from hotel to our daily destinations - with ice cold refreshments), and the local flavor was refreshing (all of the tour guides were local in each city we stopped in with many years of experience). We enjoyed all 3 of our tour guides in each city - Bangkok, Chiang Mai, and Krabi. They were very knowledgable and the specific activities that were booked through Trails of Indochina were exactly what we were looking for: 

The guides had everything we needed (waters, snacks, offering to take photos the whole time, etc.)

We would highly recommend this company.

My husband and I booked our honeymoon in Thailand with Zicasso's travel agency. We worked with our travel agent to plan it and the itinerary was incredible! I barely had to do anything. He booked all of our activities, hotels, and transfers.

Transportation:

We went to four locations (Bangkok, Chiang Mai, Koh Samui, and Krabi) and each time we traveled internally, a guide would drop us off and pick us up. Truly door-to-door service! We also had a private guide and driver for each of our planned activities. Our domestic travel was so incredibly easy and we were super lucky to have all of them be on time and seamless! Our tour operator monitored all the flights and before our honeymoon, made sure to update a couple whose times had changed to ensure we got to our destinations with enough time.

Activities:

We wanted our honeymoon to be equal parts adventure and relaxation. We spent the first half of our trip in Bangkok and Chiang Mai. We toured temples, did a street food tour, took a day trip to a floating market, spent a day learning to cook with a local family, spent a day with rescue elephants, and visited a gorgeous national park, to name a few things. All were private tours with private guides! A shout-out to our amazing guides in Bangkok and Chiang Mai. We then spent intentionally unstructured time at the beaches of Koh Samui and Krabi (I’d recommend Krabi over Koh Samui (I was the one who added Koh Samui to the itinerary, but should have listened to our travel agent!). Krabi was so perfect for a honeymoon.

Accommodations:

All were five stars and beautiful! We had cute honeymoon welcome gifts everywhere we went.

In summary, it was so worth working with our travel team to plan a stress-free honeymoon. We had an incredible time and couldn’t have loved it more!