South Africa, Botswana, and Zimbabwe: From Cityscapes to Waterfalls

I had a great experience with this safari tour planner and Zicasso. My sons and I wanted to go to South Africa and Botswana on two weeks notice at the end of July, 2017. I knew we needed to create a bespoke itinerary but I was a little bit intimidated by not knowing my way around South Africa at all. I had done some preliminary searching and received multiple quotes that were absurdly expensive. Somehow I came across this travel planner and from the outset I could see that he was extremely knowledgeable and understood what I did want and what I did not want. I wanted luxury but at sane price; to be in the hands of people I could trust on the ground; great game viewing; adventure for my sons. Our travel planner booked us at Sabi Sabi Selati in Sabi Sands in South Africa and Mashatu in Botswana. We loved both camps. Selati is like an old world safari experience as I had always imagined it to be in terms of decor. The food was great, the evening meals with other guests at the lodge were cozy. Mashatu is a different experience altogether - the game viewing is more plentiful and less of a trek to find, the suites more luxurious, the compound more extensive and overall less expensive than Sabi Sabi. In addition, there are bicycling treks at Mashatu which my sons really liked as well as a dug out they call a hide where you can view the game up close as the animals drink at a watering hole. I had insisted that I did not want to fly from Sabi Sabi to Mashatu and our planner did arrange for a great driver to get transport us by road but I would not recommend doing that - the trip is too long (6 hours) and we ran into some difficulties on the road so if we go back, and I hope we do, we will fly from Sabi Sands to Mashatu. He also arranged for drivers to pick us up at the airport when we flew into Johannesburg, to pick us up the next day to take us back to the airport for the flight to Skukuza, to drive us to Mashatu, to get us to Polykwane Airport for our flight to Capetown and to pick us up at the Capetown airport and every one of those drivers were prompt, courteous, polite, knowledgeable about the area. I had made my own arrangements to stay overnight at the in Johannesburg and highly recommend that hotel - fabulous rooms and suites, great rooftop bar, gorgeous views of the city from throughout the resort. Overall, five stars to this safari tour planner - he will listen to you and steer you in the right direction.

We contacted Zicasso not knowing what to expect.  We usually plan our own trips, but this was kind of a biggie to places we were not familiar with and I thought I would like someone else to do the legwork for a change.  We wanted to go to South Africa and Botswana and mostly just see animals in the wild at Kruger National Park, but, I also wanted to go to Cape Town because I had heard wonderful things about that city. 

We provided the information requested to Zicasso, and very shortly afterward we were contacted by three agencies.  We also contacted a couple of others on our own to see what they could offer.  The ones we contacted outside of Zicasso wanted to put us on tours with lots of other people with regimented itineraries... not what we were looking for at all.  Of the three agencies that contacted us through Zicasso, one was off the charts with pricing and we were able to eliminate that one fairly quickly.  The other two were both fabulous - the tours were just what we were looking for and the people we dealt with really went out of their way to mold the itineraries to what we wanted. 

It was a really tough decision between the two remaining agencies.  I think the deciding factor ended up being this travel agent had lived in South Africa and was a guide himself, and now lived in Florida (a few hours from where we live).  I'm sure the other trip would have been wonderful, but the one we chose was really terrific. 

Everything the agent planned worked like clockwork. We were met everywhere we went, driven where we needed to go, and treated very well at each stop.  The driver meetings and checkins and border crossings and internal flights were all on schedule.

We really liked Cape Town - wish we could have spent more time there.  The hop-on-hop-off busses went very well on the first day.  We spent quite a bit of time at the harbor - what a nice place.  Unfortunately the table mountain cable car was closed due to weather.  Can’t do anything about that.  We scheduled a private tour for the next day and and it went really well - we got to see some of the main points our agent mentioned.  We needed at least 2 or 3 more days there though - maybe a week - maybe 2…

All of the preserves we visited had their own charms and amenities.  I think we probably liked Pondoro the best - it just seemed to have everything.  I liked the guides and trackers at all three preserves - each handles the drives a little differently, and all were fun.  My wife really enjoyed the drives.  This was a dream trip for her.  Except for the flights to and from SA, this was a terrific trip.  (The flights were just too long, especially the trip home.  From the time we left the preserve until the time we got home, we were traveling 42 hours.  If we should ever consider doing this again, I think we’ll break up the flights and stay a couple of days somewhere in between, both coming and going.)

The only problem we had on the trip was the weather - nothing to be done about that.  It was pretty cool and a bit drizzly in Cape Town, but we dressed for it and were fine.  When we arrived at Mashatu Tented Camp, our third preserve, a cold front arrived with us.  It was very cold the evening we got there and our evening game drive about froze our butts off.  Showering under the stars was not an option.    We huddled under the blankets, which kept us quite warm, and slept until a cold early morning game drive called - put on a bunch of layers, and set off.  But it did warm up that day, and a shower was welcome around noon.  Every day was warmer at Mashatu and more pleasant after that, and our final night, we were finally able to shower under the stars comfortably.  

Monwana, our second preserve, was very pleasant as well. We liked it there and enjoyed looking at the pond where the animals came to drink.  One of my wifes favorite memories was watching about 35 elephants march down to the pond on a particularly hot day and splash around in the pond.  The staff, as with all three places, was very nice.

Our agent must have answered a hundred questions from me from the time I first inquired until final payment.  He was always quick to respond (even once when he was on vacation.  We are currently Facebook friends and share pictures.

You could not have planned the trip better. It was fantastic! Our safari driver from Rangers was great - again could not of been better. He pushed every day for us to see everything possible. Hes fun and incredibly knowledgeable and has a great command of the English language.You were right to schedule one day in Nairobi - so glad we did not change it to two days. We saw the last of the Big 5 - the black rhino in Kenya. We loved all of our accommodations and the people are so friendly, polite and helpful.We saw the Great Migration in Tanzania. We would not of changed one thing. People from other tour agencies were dissapointed that when they arrived in Kenya when we did as all of the Wildebeest had already migrated to Tanzania.What you scheduled for us was perfect. I do think that Tanzania is not well known but Kenya is to the average American like us. If it wasn't for you we would of never known about Tanzania. Tanzania has it all - except the black rhino at the Govenor's Camp- no need to even go to Kenya but I did want to go the the Elephant and Giraffe orphanages. We loved Capetown, the shark cage trip and the tour operator was wonderful. The 1/2 day Capetown trip was great. We went on the historic Capetown walking tour at 11:00 after we checked out. We added the Olduvai museum at the crater to our trip.  We had a wonderful time and saw so much in 17 days including traveling from the East Coast;  Arusha, Tarangire National park,  Ngorongoro crater, Central Serengeti - Turner Springs, Norther Serengeti - Kokatonde, Masai - Mara, Nairobi, Victoria Falls and Capetown. A trip of a lifetime.

All travel between camps was well coordinated and all of the accommodations were excellent, the job your travel company did was outstanding in every way.

Overall our trip was spectacular at each camp with one exception - Hwange, but this was a staffing issue.

Our comments on each are here:

01. Camp Moremi - 3 nights - The personnel at this camp were outstanding and very friendly and helpful. Our guide was very knowledgeable and highly qualified, good at finding great fauna and fun to be with. It did help that we could go off trail a bit. The accommodations were excellent, the lodge, food and refreshments were great, the location was optimal for land or river excursions and the overall experience was fabulous. Wanted to spend more time here!

02. Ghoha Hills Savuti Lodge - 2 nights - The same as above, very nice & knowledgeable proprietor who spent time with us looking at the stars and learning the history of Botswana. Our guide was also knowledgeable and friendly, nice accommodations, food and refreshments were great, intimate experience, good game viewing after a long drive but well worth it and quite interesting location especially with the pan below the lodge itself attracting different wildlife each day and night. 2 nights was appropriate for this camp.

03. Chobe Game Lodge - 3 nights - The  lodge here is more like a nice hotel, but with an excellent location & also within the park. Again, Our guide was very knowledgeable, good at finding wildlife and fun to be with. The lodge area, and refreshments were great, the food not so good, just OK, but the staff were very friendly and helpful. The location was optimal for land or river excursions and the overall experience was fabulous. Wanted to spend more time here!

04. Victoria Falls Hotel - 2 nights - This was a culture shock after Botswana, but it's a nice hotel with a good view and location - just a lot of civilization after the first 3 camps. Hotel drinks A+, food C-. We did the hike around the falls, lunch at the overlook and a chopper ride above the falls which was excellent and the sunset cruise on the Zambezi was really the highlight of this experience where we could return to the wilderness on the river and observe the wildlife, the boat staff was excellent and the snacks & refreshments were great - as was the wildlife viewing. 2 nights was appropriate for this place.

05. Camp Hwange - 3 nights - This experience had some great highs and some low points as well. Upon arriving at the camp from Vic Falls we were picked up by an excellent, knowledgeable and friendly guide who wore a Camp Hwange uniform. We had a long ride into the camp from the entrance in which we viewed a lot of wildlife and made several stops. The lodge had a very nice staff and excellent location for viewing the pan directly in front of the camp for wildlife, the accommodations, food and refreshments were also great. Our same guide took us out that afternoon for a nice sundowner and animal viewing that included some spectacular nighlife immediately after dinner.  At dinner the first night at dinner we met our next guide and learned that he was one of two contract guides, and not part of the regular staff.

The next day with this new contract guide we spent the morning hiking without much success in wildlife viewing and searching for a buffalo herd. He did not have his radio turned on to communicate back with the lodge or other guides during the morning but finally turned the radio on at noon to notify the lodge that we were returning for lunch at which time we immediately learned of some lions to go see from another guide.  The afternoon was similar in that we were still in search of the elusive buffalo herd and didn't really see much wildlife. We learned at dinner that the other contract guide and his group seen a multitude of wildlife over the course of the entire day, but without our radio communication we never had a heads up.

The third day we went on a day trip heading out the road towards the entrance we came in on the first day, again our guide did not have his radio on and was searching for the buffalo herd without success. We did a morning hike and saw practically nothing, then found a spot for a late lunch during which our guide went and took a nap under a tree. After lunch we we finally drove to a large pan filled with elephants which we viewed for 2 hours, then drove back to our camp, stopping at a pan with a herd of hippos briefly for photos. It was nightfall when we arrived for an very nice picnic style dinner away from the camp. We also viewed some nighlife that evening which was spectacular.

The next morning we left, and we had our original official Camp Hwange guide from the day we arrived doing the driving - and again saw an abundance of wildlife along the way which included several stops along the way.

Bottom line - we saw more wildlife with the official camp guide going in and out of the camp than we did in two days with our contract guide. This guide was knowledgable but also a bit crabby, a little too in your face and interested in discussing peoples politics and complained that he expected bad reviews - understandably after our experience - so we left feeling that we wasted a day and a half with this guide when we could have been viewing a lot more of what Camp Hwange is known for. I am optimistic that 3-4 nights in this park is appropriate, but you need a decent guide - that makes all the difference