Dreamy Family Tour of Southeast Asia’s Coasts and Culture

From the start to the finish, this travel agency did a marvelous job in helping us set up our 19 day trip to Vietnam and Cambodia in Feb. - March 2018. The four of us, two couples, had lots of ideas and questions about the trip. Our representative was wonderful. I told her what we were thinking of, our budget, what we wanted to see and where our focus was and she devised an itinerary that hit all the objectives of our trip. We did a bunch of tweaking and sending questions and concerns over  time and she answered all very promptly and made sure that what we wanted in the trip was fulfilled.  When I told her we wanted to up-grade our hotels, she handled all the changes  without any problems.  She phoned several times to make sure all was going well with our planning and that we were happy with what she had set up for us.

Our guides were fabulous. They did everything and more to make sure we had the experiences we wanted. If they thought that what was supposed to happen that day wasn't what they would recommend, ie., eating at certain food markets, etc., they pointed us in another direction. They took into account some of the physical limitations of several of us and made adjustments accordingly. They were friendly, helpful, caring and fun. At several points in our journey we had some requests for things that weren't in the itinerary and they made sure that those requests were fulfilled. We couldn't have asked for better service. More that once we asked where we could buy a certain thing and they went out of their way to find the store where it could be procured, even after the tour for the day was done and they were off their time with us. Wonderful service. All of our drivers were excellent, friendly and helpful. They always had bottles of cold water for us when we returned to the vans, which was much appreciated. 

Our hotels were perfect. The hotel in Hanoi, our private boat in Ha Long Bay and the staff on board, the hotel in Hue, the boutique hotel in Hoi An, where we had a wonderful 2 day rest period to enjoy the beach and relax,  the resort in Saigon, which was luxury at it's best, and the hotel in Siem Reap, Cambodia were the perfect places to relax, rest and explore after our days of seeing the sights. They all had wonderful breakfasts and the staff of all of them were friendly, helpful and informative when we needed some advice. 

They also made getting our visas easy and painless, and arranged our internal flights and the flight to Cambodia with no problems. 

I highly recommend this travel company for any trip you are planning to Vietnam. Their service was outstanding and we have no complaints about anything they booked, recommended or suggested. 

We booked a three-week trip to Vietnam with a side trip to Siem Reap, Cambodia, and the Angkor temple complex. We are three 60-something women who had never been to Southeast Asia before. Before we left, our travel company patiently helped us customize our trip, down to the last details, providing great advice along the way. Our trip started in Hanoi, and our guide was there at the airport to pick us up and take us to our hotel, even though it took longer than we expected to get our visas. The hotel they booked for us on the south shore of Hoan Kiem Lake, was lovely and it turned out to be a terrific location. Throughout the trip, which included stops in Ha Long Bay, Hue, Hoi An, Siem Reap and Ho Chi Minh City, we felt well taken care of, with great hotels throughout. And our guides were flexible enough to change our itineraries on the fly. For example, one of my companions fell and injured her leg in a market in Hoi An. We asked if we could rearrange the itinerary to accommodate a trip to a hospital clinic, and they happily obliged. And later they modified the schedule for my friend, so she could skip some of the more strenuous activities.

The trip itself was wonderful. We experienced the markets, the organic gardens, the temples and pagodas, the waterways and the food that makes Vietnam so unique and wonderful. All of our local guides were so helpful and willing to put up with our eccentricities.

The only glitch we had on the trip was when we arrived at the Siem Reap airport for our flight to Ho Chi Minh City. It turned out we did not have tickets on the flight. We called our travel company and immediately got a call back -- we would be met at the airport by a guide with tickets for the next flight out, and in the meantime he would take us to a lovely nearby hotel and buy us lunch. He also offered to get us a room if we wanted to shower or change clothes, but we just stayed in the restaurant overlooking the lovely swimming pool and sipped our mojitos, courtesy of of the company.

Also I should mention the value. Zicasso connected us with three travel agents who submitted proposals. This company was the only one that really understood our budget parameters and what we wanted to do within the budget. We felt the price was quite reasonable and were very happy with our trip.

This was a 14 day itinerary which included Cambodia (Siem Reap, Phnom Penh), Laos (Luang Prabang) and Vietnam (Hanoi).  Our travel company was responsive to our our desire to see historical sites as well as experience nature.  They also made excellent recommendations including spending time in Vietnam which was actually one of the highlights of our trip (Halong Bay).  The itinerary was well-selected with excellent guides in each city.  Transfers were relatively seamless and we had a consistent guide and driver in each city.  There was time to rest in the afternoon or we modified the schedule if we were fatigued.  Overall the trip was well-planned and we felt well cared for.

We went to Hanoi, Ho chi minh city in Vietnam, Siem Reap in Cambodia and Luang Prabang in Laos.

We had a great vacation. It was really easy working with our agent at this Southeast Asia travel company. She was very prompt in getting back to us with all our concerns and questions. We went back and forth with the the hotels we wanted and how we wanted to arrange our site seeing schedule. The agent worked with us and guided and helped us all the way. Very professional ! We would recommend using this company to our friends.

The guides were there to pick us up on time and waiting.  The vans were clean and nice. The guides were knowledgeable and helpful.  

This was our first time using a tour company through Zicasso as before this we were doing group tours only but were finding the pace there too hectic and felt were not getting enough time to look and enjoy things the way we would have liked to. We like to travel a lot and feel would like to do things the way we did for our Indo china tour.

I have food allergies and our agent conveyed the same to our gudes snd they made sure i was able to get food I was comfortable with.

Excellent tour package and itinerary for a month long Southeast Asia trip visiting Cambodia, Vietnam and Thailand.

Our travel agent did a super job to ensure that we had an amazing travel adventure.

Transportation arrangements for pick-up and tours were efficient and well organized.  

Drivers were courteous and safe and vehicles were well maintained.

With the exception of one, all tour guides were knowledgeable, friendly, and beyond helpful.  

Special commendations to the following:  Our guides in Siem Reap, Cambodia, Saigon, Hoi An, Hanoi, Bangkok and in Chiang Mai.

Restaurants for lunch and food selections were exceptional.

Our vacation ended with a blissful few days of R&R at the resort on Koh Samui.

Overall experience .....5 Stars, Excellent!  Highly Recommended!

We travelled to Siem Reap, Hanoi, Halong Bay, Hoi An and Ho Chi Minh City. At each stop our guide was there to meet us and each one was very knowledgable about the area,culture and history, able to provide very personal perspective on the areas. The hotels we stayed at were boutique style hotels all centrally located with great service and staff. The trip was effortless as our travel agency thought of everything and it all went very smoothly.

Thank you to our travel agency for a very enjoyable and interesting trip. You tailored the perfect trip for us!