Luxury & Heritage: Discover South Africa Tour by Train

Great relationship between ourselves and the agent. We had a general idea of what we wanted to do, but having never been to South Africa, we weren't sure what we should be aiming to do in our fortnight let alone how to plan it.

Zicasso came up with an itinerary and some options on top of that and we were able to plan our holiday. The prompt response from our travel agent was very helpful in this process.

We've never done this type of holiday before. We had some great tour guides, and the holiday was hassle free. Entrance to museums, etc were paid for by the guides and all we had to do was turn up and enjoy ourselves.

The safari in Simbavati was outstanding. we did 8 game drives and we always got to see something of interest, and we got so close to the leopards and lions! It was winter, so the nights got a bit chilly.

Cape Town was lovely, and our guide was top notch and gave us so much history about the area. We had a tour of Cape Point and went up the funicular railway. Once the weather was okay we had a fascinating visit to Robben Island (crossing was a bit rough) and got to see Nelson Mandela's cell. Taking the cable car to the top of Table Mountain was an experience, and the cloud did disappear so we could have a wonderful view of Cape Town.

We got taken on a trip to the wine region staying in a beautiful hotel in Franschhoek. We stopped off at three wineries on the way! The following day we found the Wine Tram and visited three more wineries! 

One the way back to Cape Town airport we briefly stopped at  Victor Verster prison, which is the prison famous for Mandela being released from.

The last part of our trip was Victoria Falls. We stayed away from Victoria Falls, down the gorge. We saw a bit more of Zimbabwe and a bit of village life. The Falls were outstanding, but you got very wet from the spray, I'd wish I'd worn flip flops and shorts! We also did a helicopter ride over the Zambesi and the Falls, which was quite incredible! The evening involved a trip up the Zambesi which was more interesting than expected (we saw an elephant swim across to an island).

A great fortnight, exceeded our expectations on so many levels. Thanks to Zicasso and their organisation.

       I like to think of myself as a low maintenance girl, but the truth is, I’m not. And that’s ok. Work hard play hard.  So when I, with my parents, husband and daughter decided to take the trip of a lifetime to South Africa, every detail was really important.  We knew we wanted a mix of a Safari vacation with a visit to Capetown.  For the Safari, all I had heard about was Kruger National park and then nothing else.  My entire view of SA was really what I knew through friends I met during their visits to the US. I found this travel agent on Zicasso and, although she didn’t have that many reviews, she beat out two other well-known companies because of her attention to detail, her exceptional hotel recommendations and her anticipation of what we might need. 

       For example, when looking for Safari lodges to stay at, she asked whether we were ok being in the malaria zone because my daughter is 10 and parents are older.  I had no idea the park was in the malaria zone and none of the other travel agents mentioned this to me! Instead, our agent found us a fantastic 5 star lodge in Welgevonden reserve (Mhondoro Game Lodge) where we had the absolute best guide and staff ever. She also booked us on a charter flight from Johannesburg to the reserve and back, and then the domestic flights from Johannesburg to Capetown and back (we had already booked the international flights on our own).  During our trip, our agent even went online and checked us in for our flights! She also arranged for executive meet and greet services for all our intra-country transfers which helped a ton.  Our travel agent also did an excellent job of booking all road transfers for us and every driver was at least 10 minutes early - we never had to wait - and super friendly and helpful.   She told all hotels, restaurants, etc. that I was gluten-free, she was always available via WhatsApp during our vacation and we even met her for lunch while out for a day tour of Stellenbosch & the winelands - so nice to put her pretty face to a name. 

       All in all, I would HIGHLY recommend this agent and this travel team for any travel in Southern Africa (in addition to S. Africa, I believe she also does Botswana, Kenya, Zimbabwe, and some other southern African countries). This travel agent has set an extremely high standard and I wish I could just take her back home with me to organize the rest of my life!

We had high expectations about our trip to South Africa. Others who have been on safari have raved about it. Although we travel a lot, this was our first time using a travel agency. I'm the type that likes to research the options and make decisions based on our personal preferences, however, I knew I was over my head planning a three week trip to an area we knew nothing about. Working with this Africa safari travel company was fantastic and they exceeded every expectation we had for the trip. Every detail was thought out and planned for, even ones we did not know would be helpful like an escort through Johannesburg airport. 

We gave our travel company our flight arrival and departure dates and an overall budget. They booked our hotels in Cape Town, Winelands, and 2 safaris as well as a 2-night trip on Rovos Rail. In addition, they made dinner reservations, booked a personal guide for the first part of our trip, arranged airport transportation. Every choice they made was one I would have made myself and matched our style perfectly.

Our trip to South Africa was much more than we expected which was focused on the safari aspect. Cape Town is beautiful, the mountains are stunning, the restaurants had some of the best food we have ever had, topped only by the food we had at our next stop in Franschhoek and Stellenbosch (Winelands). You'll think you are in any high end European restaurant. The wine tours, restaurants, scenery and towns in Winelands far exceed our experiences in Napa and Sonoma which we live near. I wish we had planned extra time there. 

We thank this company for the wonderful experience, have fallen in love with the area and can not wait to go back! 

Zicasso matched us with two excellent travel agents who were both professional, responsive, and knowledgeable. We selected this travel company. Our agent, Richelle, worked with us to design an itinerary that transformed our wish list into an incredible African journey. Her prompt responses to our questions or needs were greatly appreciated.

We were attempting to see a lot of South Africa and Namibia in only two weeks. Throughout our trip, the accommodations, transfers, guides, restaurants, flights, and activities that Richelle had arranged or suggested were superb. She helped us create a portal for our trip that served as a source of information, pick-up times, e-tickets, and things like our allergies that restaurants knew ahead of time. Additionally, she was there for us as we were traveling in case we had a problem or question. We can't say enough about her professionalism, patience, and genuine concern that our vacation would be everything we hoped for.

Our itinerary was ambitious, but Richelle's preparation made it possible. First, we spent three days at Marataba. The accommodations, food, and staff were first-rate. Our guide on the safaris was excellent and the variety of game we saw was impressive.

The next part of our trip was in Cape Town. We arrived in a storm that the locals called "the storm of the century". There was extensive damage and some loss of life as well. While the storm certainly curtailed some activities, the following days had brilliant sunshine. We had a great time visiting the V&A Waterfront, a colony of African penguins at Boulders Beach, enjoying the gorgeous coastal scenery along Chapman's Peak Drive, and a too-short visit to the Kirstenbosch National Botanical Garden. Our accommodations at the hotel in Sea Point were excellent for location and the professional staff.

After three days in Cape Town, our guide drove us for about an hour to the Cape Winelands. We arranged for two wine tastings in Stellenbosch. The winery was outstanding for the beautiful views and excellent wine. We also saw zebra and impala in the field just in front of the outdoor verandah. We had lunch at a boutique hotel and winery with spectacular views and delicious wine and food. Our accommodations at the hotel in Franschhoek were outstanding. The setting, service, food, and beautiful views were a highlight of our trip. Our room was large and beautifully appointed. An example of their generous hospitality was that all items in the minibar, including a bottle of wine produced at their winery, were gratis. We regretted having to leave after only one night's stay.

Our guide then returned us to the airport in Cape Town for our flight to Walvis Bay, Namibia. We were met by our driver at the airport to transfer us to the hotel in Swakopmund. The hotel was on the Atlantic Ocean and a perfect location to explore the town. The staff was top-notch. Warm, friendly, efficient, willing to help you arrange drivers, restaurant reservations, or figuring out how to work the TV remote.

After three days in Swakopmund, our excellent guide drove us to the lodge in the private Kulala Wilderness Reserve. Once again, the warm hospitality of the staff here and throughout our travels will stay with us for a long time. The lodge is a gateway to the magnificent dunes of Sossusvlei. Our guide was outstanding. He was an excellent driver over some awful roads and sand, and the depth and breadth of his knowledge were impressive. He cooked us a lovely chicken and salad lunch out in the desert. He drove us to Windhoek for our flight back to Johannesburg and our return home. 

There will be many wonderful things to remember about our journey in southern Africa, but Richelle's excellent guidance and the warmth of the African people are what will stay with us the longest.

We are fairly seasoned travellers, and did a lot of homework before planning this trip. Nothing really prepared us for how fabulous it would be.  I'd say it was the trip of a lifetime, except that we fully intend to go back.

From first contact to last, this travel agency was a pleasure to deal with.  They were responsive to our ideas about what we wanted to do and see, and put together several itineraries which also included many suggestions that we had not thought of. 

Ours was a private 3 week tour, beginning in Durban, then to the Sabi Sands game reserve (where we stayed at the Londolozi Founders Camp).  We took the Blue Train from Pretoria to Cape Town where we stayed a few days at the very lovely Cape Grace Hotel, and spent 3 wonderful days at the a wine estate near Stellenbosch.

Our travel agency arranged all of our transportation and excursions.  Everything went like clockwork:  all of our guides or transports were right on time, and without exception they were extremely pleasant and knowledgeable people.  We learned a lot about the country from each of them.

South Africa is a long way from Canada.  What made us feel very secure was that we had the personal cell phone number of our agent and knew that we could call her at any hour if something went awry.

The very best thing is that we never had to call!

I would recommend this tour company highly, and would definitely use them again,