Discovery Tour of Central Vietnam: Hanoi, Ha Long Bay, Hoi An, Cua Dai & More

I just returned from a wonderful 6 day tour of Hue, Phong Nha and Hoi An, Vietnam organized by this travel company.  Our agent's trip planning was excellent (especially given our time constraints), the hotel choices were top rate, all drivers were prompt and friendly, and our guide was fantastic.  Highest recommendation.  We are already planning our trip to Vietnam next year, and will definitely use this company again.

Thankfully they got the most important things right: we were reliably met at airports by guides who could communicate with us in our language (English); we always had our lodgings with included breakfast arranged; we had guides, vehicles and drivers, and really interesting activities arranged. The trip itself, 33 days in Vietnam, Cambodia, Laos and Thailand, was an outstanding life experience full of a wonderful and fascinating array of sights, people, food, culture.There were some issues that came up which could have been avoided if the tour operator had been more attentive, and which caused us annoyance and occasional stress. It started with our first guide, in Hanoi; they never told us they were switching us to a different guide than the one listed in our itinerary; they never gave our guide a copy of our itinerary; the guide we got was sweet enough but very inexperienced, did not adequately understand her responsibility to keep us safe, did not manage our time well, lost her phone and led us to feel we needed to take care of her instead of vice versa, deviated from our itinerary although that was really the fault of the tour operator who never gave her a copy of it (which we did when we realized the problem), and - probably due to a language skills gap - lied about whether we would get a bathroom stop in a 3-hour car ride and then tried to fix it so she made a stupid fruitless detour through Hanoi in rush hour en route to the airport to unsuccessfully look for a restroom even though she was told not to, and fail to adequately adjust to accommodate a member of our tour group with balance issues. 

Another issue was van transportation. We invariably got very comfortable vans for short trips between sites within a city, when it least mattered. But even though it was a luxury level vacation, several times we were provided with uncomfortable lower end older transit vans for longer road trips, and a couple of them didn’t have a full complement of seat belts - even after we complained and they told us it wouldn’t happen again. Also, none of the guides had microphones and my partner, who has hearing loss issues, often could not hear what they said on the vans.Our daily activity schedule proved to be unrealistic at times. Several times it was simply impossible to get to all the itinerary destinations, and even more often it was impossible to get the scheduled rest breaks in the middle of the day, and/or the daily activities ended much later at night than the itinerary schedule showed. As a result, we were often frazzled and tired, which undermined our ability to fully enjoy the trip.Some of the lodgings recommended by the tour operator, which we booked through them, were truly wonderful and memorable, but some were very disappointing and made us wonder if the tour operator had ever actually spent time checking them out in person. The resort in Ninh Binh in Vietnam was fabulous, with a terrific restaurant, but we didn’t get to enjoy it adequately because our guide didn’t get us there until almost 9 pm - when we were starving because we had again been unable to get through the itinerary schedule on time - and we had to leave right after breakfast the next morning. The hotel in Siem Reap is out of this world wonderful, with a good location, incredible decor, extraordinary service and excellent food; we were lucky to spend 4 nights there. We ended our trip at a resort on a cliff at Kata Noi beach in Phuket, where we got an upgrade to a huge comfortable suite with sunset views from its private porch. We also liked the hotel in Hue. But some of the other hotels were very disappointing, with mediocre (although always ample) breakfast food and spotty restaurant service (and due to our busy schedules we had to rely on eating in the hotels at times, as there was no time to venture further). The worst was the hotel in Chiang Mai in Thailand: location not near other restaurants and their dinner service very poor, room very dark and small; after one night, we checked ourselves out and moved to a more reliable luxury hotel at our own expense even though we had already paid for the other hotel and we understood we could not get a refund.

Most of our scheduled prepaid activities were fabulous bu there were a few glitches that could have been avoided by a more attentive tour operator. The first glitch was the water puppet show; we were promised that we could meet with puppeteers to learn more about it afterwards but this didn’t happen (nor could it because another show was scheduled to start right after ours), and the Hanoi guide didn’t know it was on the itinerary nor even that it could be arranged. This was a highlight experience much anticipated by my partner, a retired theater and TV designer/technician with experience in puppetry, and had been personally discussed beforehand on the phone with the tour operator, who had assured us it would be included. The tour guide said it was impossible and even laughed (nervously) at my partner when he insisted; he got angry at her, which was very awkward; she then called her contact with the tour operator company and they got us tickets to another water puppet show, with a backstage interview with puppeteers afterwards, the next night. In the end, we thoroughly enjoyed seeing two different water puppet companies and the backstage interview, but the whole snafu was extremely awkward with the tour guide caught in the middle - and also meant our scheduled Hanoi street food tour the second night had to be abbreviated to a stop in a crowded restaurant for a $3-4 bowl of pho after the second show.We totally enjoyed the many performance opportunities we had in our schedule: two fantastic circuses (in Saigon and Siem Reap), a couple of traditional dance performances with dinners, etc. The Royal Lunch in Hue was really a sort of theatrical experience, with artistically presented food that was also top quality. 

A highlight for us was the 2-day boat cruise on the Mekong River from Luang Prabang to the Thai border. I enjoyed the beautiful hotel on the hill in Pak Beng, but the tour operators should have warned us that it was on a steep mountain with many stairs and could present accessibility issues - which it did for my travel companions, one of whom fell and was pretty badly bruised with a loosened tooth. 

Four of us  travelled to Cambodia and Vietnam for three and half weeks on a tour organized by this travel company. Everything went very smoothly, picked up easily at airports and all drivers and guides were on time. The company was very responsive to our requests for minor changes in either the schedule or time. Every guide had excellent English and all were very knowledgable about the country and culture. The accommodations were excellent, although the rooms in Hanoi  and Ho Chi Minh City were a bit small. Outside of the city they were exceptional. We especially loved the hotel in Cambodia- outstanding service and staff  in a beautiful setting. We spent time in the south, central and north of Vietnam and internal flights were well organized. We had several food restrictions and the guides very nicely passed these on to each restaurant. 

We would have only two suggestions: in several restaurants there was a set menu and we found that there was far too much food for the four of us and we much preferred the times when we could order our own food. Although the restaurants were lovely and the food excellent it was clear that they were designed to cater to tourists. We would have likely to have had the opportunity to experience more " local restaurants". The second suggestion which may be particular to our group would be to have less scheduled time and more time for wandering. In the cities especially we found that we were rushing from place to place and never really got to enjoy each setting. Outside of the big cities there was more time to experience the countryside and the people and we really enjoyed this.  We had one less than stellar guide in Hue, the scheduled guide was frequently on his cell phone and did the bare minimum. He also had to return to Hoi Anh before the end of the tour and asked another guide to take us to the home visit that evening. The replacement guide made us feel very uncomfortable but as we had him for only a short time this was not a significant difficult.  All other guides were superb and shared their knowledge of their countries history and culture.  I would certainly use this tour company again and highly recommend it to anyone planning a visit. The agent who organized the tour was responsive and very easy to deal with.

My wife and I just returned from a 3-week trip to Vietnam and Cambodia organized by the travel company.  We had used a company referred by Zicasso for a trip to Argentina in 2018 and were curious to see if we would be as satisfied after this trip as we had been after that one.  Suffice it to say, we were not disappointed!  This company did a terrific job in organizing our trip, securing comfortable, welcoming and well-located accommodations, setting us up with incredible guides with terrific local knowledge and very good English (we're from the US), arranging all our in-country flights and planning some extremely engaging and memorable outings and adventures.  

While I can't be sure, I think they also dialed up the weather - we only experienced 1 day of light precipitation in 19 days in the country!  They ensured we spent time in the North (Hanoi, Ninh Binh and Lan Ha Bay), Central (Hue and Hoi An), and South (Ho Chi Minh City and the Mekong Delta) parts of Vietnam and the temples (Siem Reap) in Cambodia. They also arranged an extensive array of food experiences and venues and provided many other memorable personal encounters with locals throughout Vietnam.  

Without fail, every day revealed many interesting aspects of the culture and history of Vietnam and Cambodia.  Our contact at the company was always responsive to our inquiries and requests - both before we left the US and while we were on our trip - and took time to meet with us personally in Ho Chi Minh City.  We were happy to be able to express our appreciation for his efforts in designing such a personalized adventure.  HIGHLY recommended.  

I have a lot of notes. I keep a journal as we travel and this being a 6 week trip I have a lot of information. First of all I want to comment on the ease with which we were able to travel through our trip. We were escorted carefully and professionally every step of the way. Even when there were delays due to air travel someone was always there to greet us with a smile and a warm welcome. The hotels were all very good with some being exceptional. I can't say enough about the hotel in Hanoi.  It was our first stop and every hotel after that was compared to them. The service and the comfort there was beyond anything we have ever experienced. However, the guides were a little bit inconsistent. We definitely believe that the female guides were superior. They showed a level of care, knowledge and overall understanding of what a tourist may like or need was exceptional. We also noticed that the level of English was much better in Vietnam than the other countries. There was one guide that we could hardly understand and could not understand us therefore we were unable to ask questions and we were with him for 3 days. It might be a good idea to vet the guides a little better to make sure their English is understandable and conversational. The excursions were also fantastic. We mostly enjoyed the ones that put us in touch with local people as in Hue where we visited some homes and had very meaningful experiences. Those are the moments what will stay with us forever. I might suggest that an excursion where you get to meet a classroom of children and really get to interact with them would be wonderful. On our river cruise, our tour company had such an experience. It was a highlight as well. Again, this 6 week trip was so well done by this travel company and our agent was outstanding. I would recommend them to anyone without reservation.

We booked a three-week trip to Vietnam with a side trip to Siem Reap, Cambodia, and the Angkor temple complex. We are three 60-something women who had never been to Southeast Asia before. Before we left, our travel company patiently helped us customize our trip, down to the last details, providing great advice along the way. Our trip started in Hanoi, and our guide was there at the airport to pick us up and take us to our hotel, even though it took longer than we expected to get our visas. The hotel they booked for us on the south shore of Hoan Kiem Lake, was lovely and it turned out to be a terrific location. Throughout the trip, which included stops in Ha Long Bay, Hue, Hoi An, Siem Reap and Ho Chi Minh City, we felt well taken care of, with great hotels throughout. And our guides were flexible enough to change our itineraries on the fly. For example, one of my companions fell and injured her leg in a market in Hoi An. We asked if we could rearrange the itinerary to accommodate a trip to a hospital clinic, and they happily obliged. And later they modified the schedule for my friend, so she could skip some of the more strenuous activities.

The trip itself was wonderful. We experienced the markets, the organic gardens, the temples and pagodas, the waterways and the food that makes Vietnam so unique and wonderful. All of our local guides were so helpful and willing to put up with our eccentricities.

The only glitch we had on the trip was when we arrived at the Siem Reap airport for our flight to Ho Chi Minh City. It turned out we did not have tickets on the flight. We called our travel company and immediately got a call back -- we would be met at the airport by a guide with tickets for the next flight out, and in the meantime he would take us to a lovely nearby hotel and buy us lunch. He also offered to get us a room if we wanted to shower or change clothes, but we just stayed in the restaurant overlooking the lovely swimming pool and sipped our mojitos, courtesy of of the company.

Also I should mention the value. Zicasso connected us with three travel agents who submitted proposals. This company was the only one that really understood our budget parameters and what we wanted to do within the budget. We felt the price was quite reasonable and were very happy with our trip.