Bali Travel Agents & Reviews

Our eight-day Bali vacation was a dream come true! I shared my vision of a 20th-anniversary trip filled with relaxation, sightseeing, and adventure, and Zicasso’s travel planners crafted the perfect itinerary. They were incredibly accommodating throughout the planning process, making adjustments until everything was just right. With Balinese tour guides and drivers, we gained valuable insight into the island and its culture. Our co-ordinator communicated with us daily to ensure everything was going smoothly and we were satisfied. It was my first time using a travel agency, and ours truly made our 20th anniversary special.

Our trip was great, and we have no complaints about the travel company, which was very supportive and responsive to any requests and last-minute changes of plans. We normally like to explore off-the-beaten paths when we travel, but instead, we felt like we were following more of the touristy crowd. As a young couple who enjoy adventure, we would have appreciated the guide helping us explore places that are more for locals. We noticed that the travel company was not too familiar with the hotels we stayed in and we think it might be important for the agents to see the locations in person to provide better guidance.

We had an amazing trip to Bali. The Zicasso tour company provided a remarkable level of service, from the initial communications to plan the trip to the individual attention and flexibility to overcome challenges we encountered during the trip. Our planner really listened to what we wanted to experience and the types of things we enjoy, and put together a fantastic itinerary.

Bali is amazing and trying to sift through the myriad options available for a trip was made manageable and practically easy by our friends at the travel company. We split our time between Ubud and Sanur, which is a less-touristy, more laidback beach town than Seminyak. The plan the company put together helped us balance downtime and active time to make an overall fantastic experience.

Our guide for the trip was incredible and provided us with multiple, unexpected bonuses, like having the MC at the fire dance at Uluwatu welcome us personally in front of everyone before the performance. He was incredibly friendly and helpful, and an absolute joy to travel with.

The team at the company quickly responded when we ran into issues that prevented us from executing the original itinerary as planned and made sure we were able to experience everything we had signed up for and more. We are very satisfied customers.

We had a good relationship with our Zicasso travel agent, who helped to organize our dream trip to Japan. The trip itself was lovely. The accommodations were top-notch and our agent created a customized itinerary that accommodated our special requests to attend a baseball game, overnight at a Zen monastery, and visit a tea farm.

The only downside was that once we were in Japan, our main contact ended up being another outfit, one that organizes tours for countless tourists each year. As a result, we didn't have consistent contact with our tour operator. It was only possible to reach their representatives via email or by using roaming to call them on ($$$). It would have been better to be able to reach reps and local guides via text message or WhatsApp.

The information provided by the in-country tour company hadn't been updated since before the Covid-19 pandemic. It consisted of a series of PDF files with hyperlinks that weren't live, so you couldn't simply click for more information. It left a less-than-luxurious impression.

Nevertheless, the trip was still spectacular and we had a great time.

Overall, we had a great time. First, I want to thank our Zicasso travel consultant, who helped us plan an itinerary that met all of our needs. She was very prompt and incorporated our feedback.

We had a great trip to Japan with this Zicasso travel company. We booked pretty late, so there wasn’t great flexibility in creating the itinerary, but the locations and activities chosen were excellent. The guides were professional and organized, and the transfers and other arrangements were pretty flawless.

We could have used more downtime/fewer guided hours on a long, two-week trip. Despite the internet hype, Japan is not hard to navigate, especially once you’re in country and can ask for help from your hotels. We didn’t need as much handholding (a person at the airport, a person to take us to the train station, etc). The experiences were excellent, though perhaps pricier than necessary.

All in all, it was a great trip that required little thinking on our part.

Overall, Zicasso’s travel company did a pretty good job of planning the trip. The staff were very friendly and welcoming. The spacing of the events on the itinerary was well-balanced, with a good mix of activities and free time!

The South Korea portion of our trip was flawless, with excellent guides and events planned for each day. Our local tour guides knew to change the itinerary when they noticed there was a chance to optimize timing for certain events to avoid crowds or that we were doing too many activities that were similar, which was excellent!

One point of feedback: Key transfers were missed (eg, We were expected to find our own way out of Hakone to get to the train station to Tokyo, only to find out the night before that taxis were refusing to come out to our hotel for fares because it was too far, and the hotel didn’t offer any good solutions. We were very lucky that our wonderful tour guide for Hakone offered to drive us at the last minute, otherwise we would’ve missed the train and our subsequent booked teamLab Planets and food tour in Tokyo.)

I just want to say a big thank you to Zicasso's travel partner for planning an awesome birthday trip for my friends and me. We all turn 60 this year. Fortunately for me, we were there on my birthday. From start to finish, our agent was instrumental in planning our itinerary. I told her what we were interested in doing and she made it happen, and also gave suggestions on what she thought we might like. She was always quick in responding and whatever questions I had, she readily answered without hesitation. She rocked!

I would be absolutely remiss if I didn't acknowledge our awesome tour guide. He was so incredibly attentive, generous, and very knowledgeable, and has got to be one of the nicest people on the planet! He made me feel extra special with all of the staff at the various dining locations by having them sing happy birthday to me/us and bringing a small treat with candles. I mean, talk about the little things that mean so much.