Botswana Travel Agents & Reviews

Zicasso’s travel agent helped create a trip of a lifetime for my wife and me. He asked questions, listened to what we shared, and arranged an itinerary that included nine nights in three camps in Kenya. Each of the camps was unique, but offered the best service we have experienced.

The guides provided us with up-close (literally) interactions with all the African animals, from elephants to lions to rhinos. Our agent’s team on the ground when we landed and, even more importantly, when we had to navigate the Nairobi airport to return, went above and beyond.

For anyone considering an African safari, it would be worth your time to start a conversation with our agent. We look forward to working with him and his team for our next safari trip.

The trip was marvelous and well planned by Zicasso’s tour operator. There were no major hiccups and all of our travel connections worked without major incident. Our itinerary included a variety of accommodations, giving us a complete African experience, and the unique experiences we had in the field will be remembered forever.

Zicasso’s travel agent set up an absolutely fabulous South African trip, encompassing Cape Town sites, history, and winelands, then safari nature reserves!

Everything was perfect, with timing, coordination, and details, etc, as described. The drivers/guides were always prompt, extremely knowledgeable, and entertaining.

Our trip, planned by Zicasso’s tour company, was so much more than expected. Our agent provided a detailed itinerary and communicated what we could expect when we reached each new destination. We had trouble getting to our initial destination because of flight delays caused by remnants of Hurricane Debby. Our agent was accessible and worked hard to get our situation resolved.

Once we arrived, we were blown away by the outstanding camps she arranged for us. Our itinerary was amazing and we had a fabulous time at each of the three destinations she booked for us.

Getting home was also filled with airline problems. Again, our agent was there to assist with genuine concern and helped us get safely home. We would've been lost without her. Our agent and her company were a happy find when I went looking for an African safari travel agent.

Our Zicasso travel agent was a dream to work with! We started our conversation with me having no idea where/what I wanted to do while visiting Africa. She took the time to ask me many questions on my preferences, must-haves, etc, and sent me recommendations on many destinations. Her knowledge of the destinations made it so easy for me to choose the best fit for me and my husband. In addition, she was able to plan our dream vacation in a very short time (approximately two-and-a-half months from contact to travel)! Lastly, her follow-through on all questions and check-ins to make sure our documentation/visas were in line, etc, made us feel confident we would have a safe, streamlined trip.

Our trip to Kenya and Rwanda was amazing! We had such a memorable time and it will not be our last trip to Africa or our last time working with Zicasso and their travel advisor.

Our trip to Southern Africa (Botswana and Zimbabwe) was nothing short of amazing! Our travel consultant created a great itinerary and took care of every detail associated with small-craft flights, greetings at airports, etc. The coordination was seamless!

We highly recommend staying at the camps within the reserves as this provides a different experience to the national parks. We felt like we were the only ones there. We were deeply touched by the love and warmth of the resort staff, who go out of their way to welcome you and assist with any needs you may have. Our guide was brilliant, his knowledge, experience, and patience incredible!

This was our second trip through Zicasso and we highly recommend the company for its interest in helping to make our trip a once-in-a-lifetime experience.

From the initial email contact and telephone conversation with the Zicasso travel agent, we could sense we were in good hands. He was very responsive to our ideas about a trip to Africa and his vast knowledge of the continent was immediately evident. Based on the information provided he quickly turned around a proposed itinerary for a trip to Kenya. Ultimately, we decided on safaris in Amboseli, Lewa, and Maasai Mara. Each location was beautiful in its own unique way. The accommodations were more than comfortable and the food was excellent. The Kenyan people were beyond friendly and the wildlife viewing was amazing.

In addition, we got some sense of the local cultures and were very pleased to learn that a portion of the revenue generated by our stays in each location went to the local conservation efforts.

The logistics of the trip were seamless, starting with our arrival in Nairobi very late on a Monday night, through to our return to the Nairobi airport on the evening of our departure.

The team at the travel agency handled all of the details and enabled our family to truly experience the trip of a lifetime. We would recommend this travel agency without reservation.

Zicasso matched us with two excellent travel agents who were both professional, responsive, and knowledgeable. We selected this travel company. Our agent, Richelle, worked with us to design an itinerary that transformed our wish list into an incredible African journey. Her prompt responses to our questions or needs were greatly appreciated.

We were attempting to see a lot of South Africa and Namibia in only two weeks. Throughout our trip, the accommodations, transfers, guides, restaurants, flights, and activities that Richelle had arranged or suggested were superb. She helped us create a portal for our trip that served as a source of information, pick-up times, e-tickets, and things like our allergies that restaurants knew ahead of time. Additionally, she was there for us as we were traveling in case we had a problem or question. We can't say enough about her professionalism, patience, and genuine concern that our vacation would be everything we hoped for.

Our itinerary was ambitious, but Richelle's preparation made it possible. First, we spent three days at Marataba. The accommodations, food, and staff were first-rate. Our guide on the safaris was excellent and the variety of game we saw was impressive.

The next part of our trip was in Cape Town. We arrived in a storm that the locals called "the storm of the century". There was extensive damage and some loss of life as well. While the storm certainly curtailed some activities, the following days had brilliant sunshine. We had a great time visiting the V&A Waterfront, a colony of African penguins at Boulders Beach, enjoying the gorgeous coastal scenery along Chapman's Peak Drive, and a too-short visit to the Kirstenbosch National Botanical Garden. Our accommodations at the hotel in Sea Point were excellent for location and the professional staff.

After three days in Cape Town, our guide drove us for about an hour to the Cape Winelands. We arranged for two wine tastings in Stellenbosch. The winery was outstanding for the beautiful views and excellent wine. We also saw zebra and impala in the field just in front of the outdoor verandah. We had lunch at a boutique hotel and winery with spectacular views and delicious wine and food. Our accommodations at the hotel in Franschhoek were outstanding. The setting, service, food, and beautiful views were a highlight of our trip. Our room was large and beautifully appointed. An example of their generous hospitality was that all items in the minibar, including a bottle of wine produced at their winery, were gratis. We regretted having to leave after only one night's stay.

Our guide then returned us to the airport in Cape Town for our flight to Walvis Bay, Namibia. We were met by our driver at the airport to transfer us to the hotel in Swakopmund. The hotel was on the Atlantic Ocean and a perfect location to explore the town. The staff was top-notch. Warm, friendly, efficient, willing to help you arrange drivers, restaurant reservations, or figuring out how to work the TV remote.

After three days in Swakopmund, our excellent guide drove us to the lodge in the private Kulala Wilderness Reserve. Once again, the warm hospitality of the staff here and throughout our travels will stay with us for a long time. The lodge is a gateway to the magnificent dunes of Sossusvlei. Our guide was outstanding. He was an excellent driver over some awful roads and sand, and the depth and breadth of his knowledge were impressive. He cooked us a lovely chicken and salad lunch out in the desert. He drove us to Windhoek for our flight back to Johannesburg and our return home. 

There will be many wonderful things to remember about our journey in southern Africa, but Richelle's excellent guidance and the warmth of the African people are what will stay with us the longest.