Germany Travel Agents & Reviews

The Zicasso travel agent was amazing throughout the planning and execution of the trip. He has spent significant time in the area where we traveled, so we got a local's perspective on activities, restaurants, and lodging. He remained with us by phone and text the entire time we were traveling, so we knew we had backup if anything went wrong. Of course, nothing did go wrong, but it was awesome to know he was there.

We had some unusual requirements for the trip, but our agent was able to deliver everything we wanted and more. It was very personalized at every step. Also, with his military and travel background, he was a very interesting guy to talk to. I would strongly recommend him to anyone interested in seeing the best of Austria, Switzerland, and Germany.

Zicasso’s tour operators provided five-star service in planning and executing an unforgettable trip for my family of four to Germany! They were helpful and flexible in the planning process, revising itineraries as we explored our options.

They provided an iPhone with electronic copies of our itinerary and all our tickets, as well as the contact numbers for all of our guides and destinations, which was indispensable! The hotels they chose were perfect and unique to each city in which we stayed. The guides were fun, knowledgeable, and flexible. We had outstanding meals at the restaurants they reserved for us and transportation was always on time and more than courteous.

The communication was abundant, but not obtrusive. Our agents would text if a train was late or a platform had changed, or call to see if everything was to our liking as we arrived at a new hotel.

For once, our family was not stressed about the details of our vacation and from this trip, we all learned a lot about how we would like to travel in the future, all due to our agents’ wonderful suggestions and choices. Do not hesitate to book your next vacation to Germany with them! You will not be disappointed!

Our trip was wonderful! It was nicely planned and executed by Zicasso’s tour company. Our agent was very reliable, very available, and honest. I felt cared for. She understood that this was the first trip we'd taken since the pandemic and, with us, created an itinerary that allowed sufficient time to do the things we wanted to do. The app, which we resisted at first, was actually very reliable and extremely helpful each day. We came home a few days ago and are already thinking about where we want to go on our next trip with our travel company.

Thanks to Zicasso’s travel agent and our guide for delivering the most incredible trip. Our agent carefully listened to our wishes and crafted a customized journey to explore our family heritage. From the moment we arrived, our guide made adjustments to the itinerary on the fly to accommodate our discoveries and weather changes. Both of them were incredibly friendly, accommodating, and thoughtful, ensuring each of the five family members on the trip had their needs met. We can’t recommend this experience highly enough! Louis Wetzel, Jane Wetzel, Barbara Bichelmeyer, Emily Ward and Mary Lucas.

We had an enjoyable trip. We appreciated that all transportation needs were provided, and promptly.

I was impressed with the caliber of the tour guides, especially our guide on the first full day. We spent six hours with her, and she was a font of great information and background. She showed us everything we requested and when she found out I was fretting about our train trip to Amsterdam, she brought us over to the train station and showed us how to find the train, the car number, and seat numbers. It greatly relieved my fears. We also took the subway twice with her.

The trip to Potsdam and Sanssouci Palace was a great day, with a wonderful guide and driver. I was highly impressed.

I can't say enough amazing things about working with Zicasso's travel partners! They met and exceeded all of our expectations as they helped my wife and I plan our dream honeymoon to London and Croatia in June. They were there every step of the way and left no stone unturned regarding coordination, communication, and execution. From the beginning, their team asked thoughtful and in-depth questions to really learn about the things we would like to do, while giving their honest opinion on any idea we had. All of their third-party travel partners, who assisted us along the way in each location, were also amazing. I would highly recommend them to anyone planning their next trip, as we plan to use them for all future travel. Thank you!

We had a 9 night tour of Budapest - Vienna - Salzburg - Prague, for which we paid $12,500. With the exception of the Salzburg portion of the trip, we had excellent guides and were fully pleased with the tours we took. For the Vienna to Salzburg portion of our trip through the Wachau Valley, we did not receive the guided tour with a Driver-Guide, but instead had a driver only, which was a disappointment, as the driver was not qualified and did not provide the kind of service a guide would have.

Our travel agent provided a refund for our missing out on this experience, and we were grateful for that. It was unclear who was responsible for this mistake, but it obviously should not have happened - though we received the funds in return, we lost that day and the experience it might have brought us.

We found the hotels in Budapest, Vienna and Salzburg to be excellent hotels. The hotel in Prague was, however, a disappointment. The room was clean and well cared for, but the bathroom was very small and there was no elevator to our floor. The hotel provided no complimentary water, as all other hotels did. The breakfast was OK, but unlike the other hotels, there was no food cooked to order available. The entrance to the hotel was flanked by 2 rollaway garbage cans that were picked up at 6 am each day, which wasn't an especially nice way to be awakened. Moreover, one of the nights that we returned to the room, there was a homeless gentleman who was going through the garbage, which was concerning, as we had to enter the door alone. There was no one at the reception desk in the evening, nor a bellman or other employee in that building. When we pointed this out to our agent, when he kindly met with us, his response was that this hotel received a 9.1 rating on bookings.com, so it was acceptable for him. We respectfully disagree on its suitability, for the reasons outlined above.

Finally, we believe that for what we received for our approximately $1,400 per night, the tour was overpriced. We had no meals provided besides the breakfasts each morning and a food tour one day in Vienna. While the hotels, with the exception of the first hotel, were nice, they were not the quality we would have expected for such a daily price.

We did not find our travel company to respond consistently through WhatsApp, but when we used the email that routed through Zicasso, our agents were responsive. When we spoke to our agent's assistant by phone and when we met with our main agent at the end of the trip, we ended up in verbal disagreements that could have been handled with better customer service. I would not characterize the interactions as customer friendly.

Overall, we enjoyed most of this trip and were glad we made the journey to those great cities. I would not recommend our travel company.

We have used Zicasso - associated tour companies for 5 vacations besides this one, and all the other operators were amazing, so this appears to be an unusual circumstance.