Guatemala Travel Agents & Reviews

We absolutely loved Belize and how our Zicasso travel planner organized the trip.

Our room at the first resort was lovely (not our favorite though). Housekeeping did a great job. They brought us coffee each morning at 7am per our request. The service was also quite good. We had breakfast each day and it was delicious. We only had dinner our first night and it was also quite good. The wait time for the food was pretty slow though.

Our boat tour to Hol Chan was magic! I felt like I was in an underwater Disney movie. The crew of the boat were wonderful. Our guide waited on us hand and foot and was a great snorkeling guide.

Our lodge in the Maya Mountains was absolutely gorgeous! We loved the casita, but did not care for how dark it was in the main room and the bathroom. We had to use flashlights to peruse our luggage to dress and trying to apply makeup was a nightmare. Also, due to the lack of air conditioning, the room was very musty. Thus, sinking into your pillow after a long day was a bit off-putting due to the smell. The staff at this lodge were 150% over the top with customer care. If I could give each and every person employed here 10 stars, I would.

We liked the tours during this portion of the trip as well. The ATM cave guides were awesome!! I would highly encourage you to request them for all of your clients.

I was not over the moon about the food at the lodge. I was under the impression breakfast was included, but it was only a continental breakfast which consisted of approximately three tablespoons of plain yogurt, two tablespoons of granola, some fruit, and a hard-boiled egg. So while I'm sure it must have been a misunderstanding on my part, it was a bit disappointing. Having said that, the other breakfast offerings were fantastic!

On a good note, the produce was excellent since it is grown there, but the proteins were very tasteless and always overcooked. From chicken on a salad or wrap at lunch to lamb and lomito, the food was literally always overcooked, even though they asked for your temperature preference.

Having said that, overall, the lodge was fantastic and you could not ask for better staff or customer care.

The resort in Placencia was a great way to finish the trip. The service was great and we were treated like friends of the family, which we loved. It was such a special place, with a wonderful vibe and community of employees. The snorkeling was amazing. Our guides knocked it out of the park in regard to all water/boating activities. The servers and bartenders at the restaurant were so funny, and over-the-top accommodating! The food was very good. We liked our room a lot, but there were a few issues with it. Housekeeping was basically non-existent. I totally understand that due to all of the birds/sea birds that poop happens, but our deck area by the plunge pool would be peppered with poop and not once did anyone clean it off. Here too, the lighting in the bathroom was really bad. I'm not looking for mood lighting in a bathroom. Ha! One of the windows would not shut completely either. The bed and pillows were the most comfortable of the three resorts though. We loved our plunge pool and spent so much time just relaxing, watching the ocean, and being together. I don't know if I would recommend this place to families with children under 14 though.

Lastly, our agent’s attention to detail and prompt replies to my questions/concerns were wonderful. You did a fantastic job and I truly appreciate the work you put in to make this another fantastic anniversary trip!

We discussed the possibility of visiting Antigua Guatemala and then returning to our last resort on a future trip. Next August, we head to Kenya and Zanzibar for our 10th, but after that, this could be possible.

Out of all of our travels, I love the food and service we have always been provided in Central America. Well, except for Costa Rica (the food is very bland haha)!

My husband and I planned this trip to Costa Rica as a gift for my grandson, age 13, and granddaughter, age 10. Most impressive was the Zicasso travel agent's choice of hotels.

In Arenal, we had a very spacious two-bedroom, two-bath unit. The master suite included an enormous spa which entertained the kids when a thunderstorm prevented them from enjoying the pool. This was a very safe, family-friendly resort overlooking the volcano. There were several hot springs and a swimming pool that we took advantage of. Breakfast was good and offered plenty of variety.

The hotel in Manuel Antonio was conveniently located within walking distance of an array of good restaurants. The unit was a modern three-bedroom, two-bath unit and the elevator took you directly to your unit.

In addition to the fabulous accommodations, every activity we booked went as planned and everyone showed up on time.