Japan Travel Agents & Reviews

Everyone we interacted with, such as guides and drivers, was most hospitable. We felt we were in excellent hands. Zicasso’s tour company certainly tailored the trip to our interests, including cultural immersion, local cuisine, and nature.

Working with the Zicasso travel agency to plan our trip to Japan (Tokyo/Hakone/Kyoto/Kobe) was the best decision we made. We had two meetings (and email traffic) to discuss what type of trip we were looking for, our budget, and how we like to travel. Our agent came back with a fantastic trip based on those discussions. There were so many special activities included that we would never have experienced without her help, from a nigiri-making class to washi paper making, then samurai training and so much more.

Our hand-selected guides were also amazing and so well prepared by our agent and the team regarding what types of sights we wanted to see and what some of our travel challenges might be. These guides were knowledgeable, friendly, and felt like my new friends.

We also experienced a slight medical issue while on our trip and the agency helped us find a doctor the same day. They seriously went above and beyond.

I also loved that we had an app that showed our entire itinerary and that we could message them during the trip with any questions or issues. They would check in to make sure we were having a good time and to see if they could be helpful. We received total white-glove treatment from start to finish.

I will absolutely use them for my next trip to Japan!!

Zicasso's travel partner planned an exceptional trip to Japan for my family of five. It was our first trip there and our group's ages ranged from 30 to 72. A great time was had by all and the tour guides, hotels, and itinerary were spot on each step of the way. I couldn't have asked for a better trip. Communication throughout the trip was great and we made adjustments along the way to suit our interests. We were so happy with everything!

I was connected with Zicasso’s travel agent in fall of 2023. She put together a dream father-son tour for my husband and son to go to Japan this past summer (2024). It was a once-in-a-lifetime trip that they absolutely loved because of our travel agent and her company. There's no way I could have done it by myself.

She had contacts there who helped me to book dinners, she found English-speaking tour guides to help them in each city, and she arranged amazing experiences for them (a ramen tour, a tea ceremony, a knife-making workshop at an ancient Japanese forge, a stay at a top ryokan with its own hot spring, etc).

She also helped with troubleshooting while they were there (my son left his airpods in the first hotel. She contacted the hotel, they were found (!), and then she arranged for them to be delivered to their last hotel).

She was patient with all of our changes and incredibly responsive to all of my emails. Her itinerary was incredible. Each day was broken down so they always knew where they were going and at what time. Our agent provided instructions to get them to every destination (whether it was on foot, by car, bus, or train), had all of the hotel vouchers set up, plus their tickets to venues, and even had signs in Japanese so they could easily hop a cab and give over the sign and get back to their hotel. She was really amazing. I highly recommend this travel company!

We had a good relationship with our Zicasso travel agent, who helped to organize our dream trip to Japan. The trip itself was lovely. The accommodations were top-notch and our agent created a customized itinerary that accommodated our special requests to attend a baseball game, overnight at a Zen monastery, and visit a tea farm.

The only downside was that once we were in Japan, our main contact ended up being another outfit, one that organizes tours for countless tourists each year. As a result, we didn't have consistent contact with our tour operator. It was only possible to reach their representatives via email or by using roaming to call them on ($$$). It would have been better to be able to reach reps and local guides via text message or WhatsApp.

The information provided by the in-country tour company hadn't been updated since before the Covid-19 pandemic. It consisted of a series of PDF files with hyperlinks that weren't live, so you couldn't simply click for more information. It left a less-than-luxurious impression.

Nevertheless, the trip was still spectacular and we had a great time.

I communicated with Zicasso’s travel agent pre-pandemic as we originally planned the Japan trip for summer 2020. After a long time, I reached out to Zicasso again and the local travel agents were booked. The only one available was none other than the agent I had contacted initially. I knew it would be easier as we had a sample travel itinerary from 2020. I just had to notify him that we were now traveling with my dad and stepmom. He easily accepted the challenge and I am happy I chose him again. He was attentive and conscientious about our needs and wants. He was flexible and did not mind my multiple questions throughout the process, even up to the last minute. He promised we would be taken care of each step of the way and, yes, he did deliver. The payment process was very easy. Everything regarding what to expect was laid out in the plan.

Our guide from NRT airport to Tokyo Shibuya waited for us despite the long immigration queue. It took over an hour to clear customs and immigration. I was nervous as the train departure time was approaching. The guide didn’t leave. She patiently waited for us and got us on the train, with resting time to spare. The taxi ride to the hotel and the stay were excellent and efficient.

On the way to the Shibuya station and the Kyoto bullet train, our guide waited for us to cross the Shibuya crossing for the very first time. She showed us where to buy snacks and food for the trip, and let us choose ekiben.

Our travel agent met us at Kyoto station. It was great to meet him. We did not even have to look, he was right outside the train door and even recognized us. He gave us an excellent history of the places we visited.

Our guide for the Arashiyama area gave us enough time to go to each spot. She even climbed with us to the monkey park and generously bought the peanuts for my daughter to feed the monkeys.

Our guide for Osaka and Nara saved us money on train rides. He was efficient and fun. He gave excellent recommendations for food and sake, and where to buy tea and a calligraphy paintbrush handcrafted in Japan. He took us to experience traditional sushi. My dad liked it very much!

The guide who picked us up from Tokyo station showed us the Meiji shrine, Harajuku, Ginza, and where to have ramen close to the hotel. She was flexible, showed us plenty of food options, accommodated what we wanted to do, and moved around the tour schedule. She was also our guide for the Tsukiji market, sushi making, Asakusa, and the Tokyo Skytree. She was always offering to help.

Another guide took us from the hotel to the airport and helped us to check in. I had trouble with my check-in luggage, but since she was there, it was fixed without a hassle. She did not leave us until all were cleared and ready to get to the security line.

All the guides were excellent, patient, flexible, and accommodating. Throughout the tours, they all asked if there was anything else we would like to do, see, eat, or buy. They were all very attentive to our needs, always offering to help my dad and stepmom, especially with the transfers from hotels to stations and back. They are both over 65. The great thing is that they are both active and kept up with us with ease.

We had a great trip to Japan with this Zicasso travel company. We booked pretty late, so there wasn’t great flexibility in creating the itinerary, but the locations and activities chosen were excellent. The guides were professional and organized, and the transfers and other arrangements were pretty flawless.

We could have used more downtime/fewer guided hours on a long, two-week trip. Despite the internet hype, Japan is not hard to navigate, especially once you’re in country and can ask for help from your hotels. We didn’t need as much handholding (a person at the airport, a person to take us to the train station, etc). The experiences were excellent, though perhaps pricier than necessary.

All in all, it was a great trip that required little thinking on our part.

Everything about the trip was well planned and executed. The Zicasso travel company communicated well throughout the process, from the initial inquiries through the end of the journey.

We did a mostly self-guided tour with a couple of days of arranged tour guides in the big cities. The tour guides were excellent. They tailored our sightseeing to our desires, while still providing a little history and cultural notes.

The travel agency arranged for our hotels and rail travel. Everything worked extremely well. The accommodations were very comfortable and check-in was seamless, despite the language difference. The rail schedule was very precise, as were the explanations about options for local travel from station to hotel and back. All the tickets were well organized, allowing us to methodically work through the itinerary without searching and wondering if we had the right tickets on hand.

Overall, we had a wonderful time in the marvelous country of Japan. The travel company really paid attention to our desires about the kind of trip we wanted. Although there were always some concerns about whether we would find the right rail platform (!), there was never any doubt about what we were looking for or the timetable. We didn't have a lot of pre-planned activities, but those that were planned were excellent.