Laos Travel Agents & Reviews

Our trip was absolutely amazing! The Zicasso tour operator was a pleasure to work with. He put together a fabulous, customized two-week itinerary of Vietnam for us. We told him the things that were important to us on this trip and he included everything we asked for. He was so responsive and made himself available either via Zoom, text, or email. He made us feel comfortable and at ease while planning this trip.

A few people in our party had some dietary restrictions and our guides always made sure accommodations were made.

We have already told our friends who plan on visiting Vietnam how highly we recommend this travel company!

I wish to thank Zicasso’s tour company for an unforgettable trip to Thailand, Laos, and Cambodia.

Their suggestions on tours within the larger trip, honed by my preferences, led to a variety of experiences: learning about the histories of these countries, experiencing their culture and religious beliefs, meeting a wide variety of people, and enjoying great food along the way.

I consider myself an experienced traveler, but found our travel company’s enveloping presence throughout the journey would provide comfort to the least experienced traveler. The company also gave this "old hand" a sense of confidence that little would go wrong along the way. At each point in the trip, the meet-ups were error-free and the guides selected were talented and knowledgeable ambassadors of the topic at hand.

Therefore, for anyone considering a trip to Asia, I can wholeheartedly recommend this tour company as your partner for a great journey.

We had an amazing trip which was pretty much faultless. Everything was easy and very well organized, and any small thing that we wanted addressing throughout the holiday was actioned immediately. Our travel specialist was great and frequently checked in throughout the holiday.Before the holiday, our travel specialist offered many ideas of what to do but worked really closely with me on preparation as I liked many ideas but there were particular things and hotels we wanted to go to, and these were all incorporated. Our travel specialist also helped with Visa preparation, etc.On our last day before we left for the airport, our travel specialist called the hotel for a final check-in, which was lovely. Both my husband and I have high standards, and we came away from this trip thinking it was one of our favorites, and we travel a fair bit. Thanks to the travel company and, in particular, our travel specialist.

We had a great trip to Japan with this Zicasso travel company. We booked pretty late, so there wasn’t great flexibility in creating the itinerary, but the locations and activities chosen were excellent. The guides were professional and organized, and the transfers and other arrangements were pretty flawless.

We could have used more downtime/fewer guided hours on a long, two-week trip. Despite the internet hype, Japan is not hard to navigate, especially once you’re in country and can ask for help from your hotels. We didn’t need as much handholding (a person at the airport, a person to take us to the train station, etc). The experiences were excellent, though perhaps pricier than necessary.

All in all, it was a great trip that required little thinking on our part.

Overall, we had a great time. First, I want to thank our Zicasso travel consultant, who helped us plan an itinerary that met all of our needs. She was very prompt and incorporated our feedback.

We had a very interesting 18-day trip to Laos and Vietnam in February. We worked closely with our Zicasso tour operator to plan a customized trip that included a number of stops and different experiences.

We started in Laos, with the monasteries, waterfall/hiking, cooking classes in Luang Prabang, and outdoor activities in beautiful Vang Vieng (hiking, caving, and kayaking).

We spent the next 13 days in Vietnam – chaotic Hanoi; beautiful Ha Long Bay and Ninh Binh, with the fantastic limestone karsts; historic Hue, the Imperial City; picturesque Hoi An, with the serene and spectacular resort; ending up in Saigon for a day.

We had three knowledgeable guides with different personalities and backgrounds – Laos, northern Vietnam, and central Vietnam. We had interesting and detailed discussions which enhanced our understanding of the history of the region, as well as the US impact on Laos and Vietnam. Although we liked our guides, we realized they were independent contractors and did not really have any input in our day-to-day itinerary (which did have changes from the original). Although most of the changes were fine, we would have liked better communication – letting us know about the changes and options. As a result, we spent more time managing each day's itinerary with our guides to ensure we liked the next day's itinerary.

In summary, we truly liked and enjoyed our well-planned trip.

We really enjoyed working with Zicasso’s tour company to plan the trip. Our agent took into account our research and made suggestions/recommendations that enhanced the itinerary. We spent 11 days visiting Vietnam (HCMC, Hi An, Hanoi, Pù Luông, Ninh Bình, and Lan Ha Bay). It was an ambitious agenda that was executed without a hitch.

The internal flights were arranged so we did not feel rushed (our guides walked us into the airport, helped us check in our bags, and stayed until we made it to security). Our driver during the latter half of the trip was extremely professional and kept an immaculate car, making sure we had water and whatever we needed during the multi-hour drives.

Some of our guides could have been more knowledgeable, but my husband is a history buff and we tend to like a lot of in-depth information. The exception was our guide in Hanoi (and for the rest of the trip). He was fantastic and we were delighted that we had such a high-quality guide during the parts of our trip we had to rely on a guide the most. We were a bit taken aback that we had two guides for certain activities, but at the end of the day, we did not feel it was extraneous.

The hotel selection was up to our standards. It was a mix of standard rooms in five-star luxury hotels and spectacular rooms in Pù Luông and on our Ha Long Bay cruise.

I would give the trip and company 4.5 stars, but that is not an option. Overall, the trip was interesting, and we felt the program allowed us to get a good overview of both Vietnam and Cambodia. Ms. Ha at the travel agency was excellent to work with. She was very prompt in responding to our queries, helped us plan a great itinerary, and attended to glitches right away. The arrangements, especially in Vietnam, were very good, our guides were always punctual, knowledgeable about their cities, and keen to share that knowledge with enthusiasm. We appreciated the fact that in Hanoi, our guide went out of his way to help us with money exchange and pharmacy purchases and also allowed us to fit in an unscheduled visit to the Hanoi Hilton (at our expense, of course). It was also very nice to have dinner with Ha on our final day in Vietnam.

The cruise on Halong Bay was a bit disappointing. For people who do not want to kayak or swim, there were very few activities, and the ship spent a lot of time anchored rather than cruising. The rooms on board, however, were very good. All hotel choices were very good, and we would like to give a shout out to the hotel in Hoi An, which was a charming place to stay at.

We enjoyed Cambodia, but the 95+ degree heat detracted somewhat from our enjoyment and exploration of the temples in Siem Reap. Due to a mix-up with the operator in Cambodia, and despite our mentioning this to the guide, we went to all the temples in a single day, which was somewhat exhausting. Our guide was knowledgeable but seemed to go strictly by the book. Unfortunately parts of Angkor Wat were closed to tourists the first day because of the king's visit. The next day's excursion to Tonle Sap Lake and Banteay Srei temple was slower-paced and more enjoyable, and on our free third day, we rented a tuktuk and enjoyed a trip through the countryside to the Landmines Museum. Our guide in Phnom Penh was great and made recent history come alive.