Australia & New Zealand Travel Agents

We loved our New Zealand/Australia travel specialist Jo! Our original trip in March 2020 was delayed because of Covid, but Jo kept us updated and then rescheduled our trip. Her suggestions about what to see and do fit in perfectly with what we wanted out of our trip. Taking the trip and all we saw and did was even better than what the terrific itinerary showed. Just a truly awesome trip in every respect!

Zicasso’s tour company did a wonderful job of scheduling activities we enjoy. All of the guides were very prompt in picking us up, quite knowledgeable, and fun to talk to. The accommodations were very nice and conveniently located to various points of interest. The travel rep we dealt with did a great job setting up our flights and providing us with links to documents we had to complete prior to entry into NZ.

The trip was wonderful and our Zicasso tour operator was attentive, friendly, and responsive, providing great customer service.

New Zealand and its people were spectacular, as was our trip. We felt well taken care of by Zicasso’s travel agent. He was very responsive to inquiries before and during the trip. Kudos to him for his counsel prior to the trip, advising us to spend time exploring areas like The Catlins. Overall, our expectations were exceeded.

Zicasso’s travel agent was an absolute gem! She was very professional, so helpful, and responsive to my "wish list". The process was seamless. I could not have asked for a better experience with her. She was born and raised in Australia, and loves her country so much. I felt she was completely dedicated to making our trip a "trip of a lifetime."

The trip was wonderful overall! Everything was very well planned out and ready to go. There were never any issues with any of the scheduled activities; they all went according to plan!

When the north side of Australia flooded and part of our trip had to be rerouted, Zicasso’s travel agents were very proactive and accomplished everything behind the scenes, so we were able to fully enjoy our trip and not have to think about it! Our contact was also very responsive and easy to get hold of if we needed anything.

Having the pre-planned travel documents ready to go and being told where to be and at what time each day was super-helpful and made planning our days extremely easy. We had a great time exploring the country and are so glad we got to see so much of it in the time we were there!

We have just returned from our first two-week visit to Australia. We are a family of four, with kids aged 18 and 16. Considering the size of Australia, the time of the year, and length of the trip, we used Zicasso's travel partner to help plan our perfect trip. Our agent listened to what we were interested in and planned the best trip for us! We spent time in Sydney, Port Douglas, and Uluru. Our domestic flights, accommodations, transfers, tours, and excursions were all planned perfectly and without hiccups. She was available during our trip for any and all last-minute questions and changes. I would highly recommend our travel company and we will be using them again when we check out New Zealand!

Our Zicasso tour operator and her team were top-notch, from our first conversation through the end of our Australia/New Zealand journey. We could not have asked for a better team. They listened intently to our desires for a "bucket-list" trip that favored meeting locals and off-the-beaten-path locations and experiences, rather than typical tourist locations. Mission accomplished.

Based on our early conversations, she delicately guided us away from a few locations that were on our original destination list in favor of deeper experiences (and more time) in other locations. I think others may have simply put together an itinerary with all the destinations the customer listed without regard to weather, the amount of time on planes, and other factors. What we got with this company was more time in key locations where we could immerse ourselves in the local communities and meet the many friendly and special people we encountered.

Lastly, this travel company knows this region deeply. They know the best tour companies and the best people at those companies, creating a truly exceptional experience.

Our March 2024 trip (three weeks) was spectacular, with time in Melbourne, Sydney, and Port Lincoln, as well as Queenstown and Nelson in New Zealand. One of the things the travel company did that made the trip spectacular was this: at each stop, we had a day or two of structured activities and a day or two on our own. That allowed us to get an understanding of the location before we ventured out on our own. I would repeat that on any future trip.

It was our first journey to the region and, over a month later, we are still telling our friends about our special adventures and referring them to this company should they want a truly special experience in Australia and/or New Zealand.