Rwanda Travel Agents & Reviews

From the initial email contact and telephone conversation with the Zicasso travel agent, we could sense we were in good hands. He was very responsive to our ideas about a trip to Africa and his vast knowledge of the continent was immediately evident. Based on the information provided he quickly turned around a proposed itinerary for a trip to Kenya. Ultimately, we decided on safaris in Amboseli, Lewa, and Maasai Mara. Each location was beautiful in its own unique way. The accommodations were more than comfortable and the food was excellent. The Kenyan people were beyond friendly and the wildlife viewing was amazing.

In addition, we got some sense of the local cultures and were very pleased to learn that a portion of the revenue generated by our stays in each location went to the local conservation efforts.

The logistics of the trip were seamless, starting with our arrival in Nairobi very late on a Monday night, through to our return to the Nairobi airport on the evening of our departure.

The team at the travel agency handled all of the details and enabled our family to truly experience the trip of a lifetime. We would recommend this travel agency without reservation.

Our trip, planned by Zicasso’s tour company, was so much more than expected. Our agent provided a detailed itinerary and communicated what we could expect when we reached each new destination. We had trouble getting to our initial destination because of flight delays caused by remnants of Hurricane Debby. Our agent was accessible and worked hard to get our situation resolved.

Once we arrived, we were blown away by the outstanding camps she arranged for us. Our itinerary was amazing and we had a fabulous time at each of the three destinations she booked for us.

Getting home was also filled with airline problems. Again, our agent was there to assist with genuine concern and helped us get safely home. We would've been lost without her. Our agent and her company were a happy find when I went looking for an African safari travel agent.

The trip was marvelous and well planned by Zicasso’s tour operator. There were no major hiccups and all of our travel connections worked without major incident. Our itinerary included a variety of accommodations, giving us a complete African experience, and the unique experiences we had in the field will be remembered forever.

I was very impressed with my Zicasso travel agent. The travel company itself was impressive as well. They gave me a choice of who I wanted to be my agent. I was able to talk to two people and choose who I thought worked better with my goals and personality. I highly recommend this company. The trip was a once-in-a-lifetime experience. My husband and I were so happy with the way our agent even set up the order of where we would visit. We went to Uganda first, then to Kenya. I think our experience wouldn’t have been as good if we had done Kenya first, then Uganda, so we were so happy with this!

We worked with Zicasso's travel partner to plan a trip around a seven-night sail in the Seychelles. After sailing, we followed the itinerary we put together with our agent to Namibia and Botswana. We had a glitch in Namibia with a scenic flight of the Skeleton Coast that did not go as planned. I made contact with our agent and over a couple of days, he forged a solution that fixed the oversight by one of his vendors.

We enjoyed the desert lodge very much. It was a first-class and beyond operation. We also really enjoyed Sossusvlei. We were not happy with our shared guided rides as we were with parents and their 11-year-old only child who ran their lives. It affected us on our tour of Sossusvlei in that we were left alone without a guide for three hours to hike Deadvlei while they unsuccessfully attempted to hike Big Daddy. The longest anyone takes to do that hike is an hour and three quarters. They only made it halfway and were gone for three hours.

We were not thrilled with the two-hour, very rugged ride from and back to the airstrip to the camp, but we did enjoy the camp very much. In hindsight, if we had known the ride would be dissatisfying, we would have likely opted for a different accommodation. This said, the private rides in the Hoanib Valley were unique and very satisfying.

We loved that as much as both of our camps in Botswana, which were in the Okavango Delta and in quite different environments. The camp was wonderful. The highlight of our trip came at our last camp in Botswana. We really enjoyed this area of the Delta in that it had a lot of water. This created a very unique guided driving experience. The safari rides were arguably the best we’ve ever done as we witnessed three warthog kills by lions. We almost witnessed a fourth, of a lechwe by a hyena.

What made this camp a cut above the rest was the food and overall culinary approach of the executive chef. He was at the top of his game. This camp also offered surprise after surprise to make us feel special – lunch in the field, a private dinner in our room, bubble bath, etc.

Our travel agent put together an incredible itinerary and trip. He too was at the top of his game!

We had an incredible vacation; a real "trip of a lifetime”. Our Zicasso trip planner put together a custom itinerary for my wife, daughter, and myself that far exceeded our expectations. They thought of every little detail, making our trip comfortable, exciting, and fulfilling. We had a complex itinerary requiring multiple flights and handoffs between various partners and everything worked perfectly. They paid careful attention to our unique interests as travelers and delivered a one-of-a-kind vacation we will never forget. I will definitely recommend our tour company and Zicasso to anyone planning a trip to Africa.

This travel company provided multiple options for our trip. Once we decided on a more specific location, Sasha did an amazing job of putting together an itinerary based on exactly what we wanted.