Uganda Travel Agents & Reviews

Zicasso’s travel agency was absolutely amazing with the arrangements they made for our trip, as well as their customer service and follow-up with every detail. They covered every aspect of our trip, plus some, for the entire journey. Their thoroughness on what would be considered a complicated trip was beyond what we ever expected.

The trip itself was a dream-come-true experience. We took our travel company’s advice to spend three days in Cape Town and four days in the Timbavati reserve, and we had no regrets. It was perfect advice and we're already recommending this exact same trip to friends who are interested in the African safari experience.

Every single detail they recommended was perfect and every single arrangement they made was flawless. I can't thank our agents enough for a perfect and memorable vacation.

We worked with Zicasso's travel partner to plan a trip around a seven-night sail in the Seychelles. After sailing, we followed the itinerary we put together with our agent to Namibia and Botswana. We had a glitch in Namibia with a scenic flight of the Skeleton Coast that did not go as planned. I made contact with our agent and over a couple of days, he forged a solution that fixed the oversight by one of his vendors.

We enjoyed the desert lodge very much. It was a first-class and beyond operation. We also really enjoyed Sossusvlei. We were not happy with our shared guided rides as we were with parents and their 11-year-old only child who ran their lives. It affected us on our tour of Sossusvlei in that we were left alone without a guide for three hours to hike Deadvlei while they unsuccessfully attempted to hike Big Daddy. The longest anyone takes to do that hike is an hour and three quarters. They only made it halfway and were gone for three hours.

We were not thrilled with the two-hour, very rugged ride from and back to the airstrip to the camp, but we did enjoy the camp very much. In hindsight, if we had known the ride would be dissatisfying, we would have likely opted for a different accommodation. This said, the private rides in the Hoanib Valley were unique and very satisfying.

We loved that as much as both of our camps in Botswana, which were in the Okavango Delta and in quite different environments. The camp was wonderful. The highlight of our trip came at our last camp in Botswana. We really enjoyed this area of the Delta in that it had a lot of water. This created a very unique guided driving experience. The safari rides were arguably the best we’ve ever done as we witnessed three warthog kills by lions. We almost witnessed a fourth, of a lechwe by a hyena.

What made this camp a cut above the rest was the food and overall culinary approach of the executive chef. He was at the top of his game. This camp also offered surprise after surprise to make us feel special – lunch in the field, a private dinner in our room, bubble bath, etc.

Our travel agent put together an incredible itinerary and trip. He too was at the top of his game!

A fantastic trip and the holiday of a lifetime. Every connection worked and we were provided with everything we could have wished for, to a very high standard.

The trip was absolutely wonderful. Thanks to our travel planner and guide, we were able to fit so much adventure into 12 days. Communication was always prompt and our planner quickly answered all of our questions leading up to and during the trip. The transfer from our Kenya guide to our Uganda guide was seamless. We had an issue with logistics in the last few days, but our planner helped us solve it quickly.

The only thing I would suggest they do differently: Our communication leading up to the Uganda portion of the trip was with the operations manager. We didn't meet our guide (or know they weren’t the operations manager) until the morning we left for Kibale. It would have been nice to have some communication with our guide beforehand as there were a couple of things on the itinerary (prepared by the manager) that our guide seemed not to know anything about, namely a game drive in Queen Elizabeth Park.