Zambia Travel Agents & Reviews

Our trip to Southern Africa (Botswana and Zimbabwe) was nothing short of amazing! Our travel consultant created a great itinerary and took care of every detail associated with small-craft flights, greetings at airports, etc. The coordination was seamless!

We highly recommend staying at the camps within the reserves as this provides a different experience to the national parks. We felt like we were the only ones there. We were deeply touched by the love and warmth of the resort staff, who go out of their way to welcome you and assist with any needs you may have. Our guide was brilliant, his knowledge, experience, and patience incredible!

This was our second trip through Zicasso and we highly recommend the company for its interest in helping to make our trip a once-in-a-lifetime experience.

Our trip, planned by Zicasso’s tour company, was so much more than expected. Our agent provided a detailed itinerary and communicated what we could expect when we reached each new destination. We had trouble getting to our initial destination because of flight delays caused by remnants of Hurricane Debby. Our agent was accessible and worked hard to get our situation resolved.

Once we arrived, we were blown away by the outstanding camps she arranged for us. Our itinerary was amazing and we had a fabulous time at each of the three destinations she booked for us.

Getting home was also filled with airline problems. Again, our agent was there to assist with genuine concern and helped us get safely home. We would've been lost without her. Our agent and her company were a happy find when I went looking for an African safari travel agent.

From the initial email contact and telephone conversation with the Zicasso travel agent, we could sense we were in good hands. He was very responsive to our ideas about a trip to Africa and his vast knowledge of the continent was immediately evident. Based on the information provided he quickly turned around a proposed itinerary for a trip to Kenya. Ultimately, we decided on safaris in Amboseli, Lewa, and Maasai Mara. Each location was beautiful in its own unique way. The accommodations were more than comfortable and the food was excellent. The Kenyan people were beyond friendly and the wildlife viewing was amazing.

In addition, we got some sense of the local cultures and were very pleased to learn that a portion of the revenue generated by our stays in each location went to the local conservation efforts.

The logistics of the trip were seamless, starting with our arrival in Nairobi very late on a Monday night, through to our return to the Nairobi airport on the evening of our departure.

The team at the travel agency handled all of the details and enabled our family to truly experience the trip of a lifetime. We would recommend this travel agency without reservation.

Zicasso’s travel agent helped create a trip of a lifetime for my wife and me. He asked questions, listened to what we shared, and arranged an itinerary that included nine nights in three camps in Kenya. Each of the camps was unique, but offered the best service we have experienced.

The guides provided us with up-close (literally) interactions with all the African animals, from elephants to lions to rhinos. Our agent’s team on the ground when we landed and, even more importantly, when we had to navigate the Nairobi airport to return, went above and beyond.

For anyone considering an African safari, it would be worth your time to start a conversation with our agent. We look forward to working with him and his team for our next safari trip.

Our Zicasso tour planner listened to everything I wanted and definitely exceeded my expectations. The planning process went very well. Once booked, the follow-on responses to my questions were so very helpful. I thoroughly enjoyed working with everyone.

All of the accommodations were excellent and exceeded our expectations, The facilities and personnel were extraordinary. I cannot imagine a better-planned or better-executed trip. Everything was well planned and all travel connections went very smoothly.

Thank you to our travel company for listening to our wants and providing exactly what we hoped for. This was a dream trip!!

We worked with Zicasso's travel partner to plan a trip around a seven-night sail in the Seychelles. After sailing, we followed the itinerary we put together with our agent to Namibia and Botswana. We had a glitch in Namibia with a scenic flight of the Skeleton Coast that did not go as planned. I made contact with our agent and over a couple of days, he forged a solution that fixed the oversight by one of his vendors.

We enjoyed the desert lodge very much. It was a first-class and beyond operation. We also really enjoyed Sossusvlei. We were not happy with our shared guided rides as we were with parents and their 11-year-old only child who ran their lives. It affected us on our tour of Sossusvlei in that we were left alone without a guide for three hours to hike Deadvlei while they unsuccessfully attempted to hike Big Daddy. The longest anyone takes to do that hike is an hour and three quarters. They only made it halfway and were gone for three hours.

We were not thrilled with the two-hour, very rugged ride from and back to the airstrip to the camp, but we did enjoy the camp very much. In hindsight, if we had known the ride would be dissatisfying, we would have likely opted for a different accommodation. This said, the private rides in the Hoanib Valley were unique and very satisfying.

We loved that as much as both of our camps in Botswana, which were in the Okavango Delta and in quite different environments. The camp was wonderful. The highlight of our trip came at our last camp in Botswana. We really enjoyed this area of the Delta in that it had a lot of water. This created a very unique guided driving experience. The safari rides were arguably the best we’ve ever done as we witnessed three warthog kills by lions. We almost witnessed a fourth, of a lechwe by a hyena.

What made this camp a cut above the rest was the food and overall culinary approach of the executive chef. He was at the top of his game. This camp also offered surprise after surprise to make us feel special – lunch in the field, a private dinner in our room, bubble bath, etc.

Our travel agent put together an incredible itinerary and trip. He too was at the top of his game!

Zicasso matched us with two excellent travel agents who were both professional, responsive, and knowledgeable. We selected this travel company. Our agent, Richelle, worked with us to design an itinerary that transformed our wish list into an incredible African journey. Her prompt responses to our questions or needs were greatly appreciated.

We were attempting to see a lot of South Africa and Namibia in only two weeks. Throughout our trip, the accommodations, transfers, guides, restaurants, flights, and activities that Richelle had arranged or suggested were superb. She helped us create a portal for our trip that served as a source of information, pick-up times, e-tickets, and things like our allergies that restaurants knew ahead of time. Additionally, she was there for us as we were traveling in case we had a problem or question. We can't say enough about her professionalism, patience, and genuine concern that our vacation would be everything we hoped for.

Our itinerary was ambitious, but Richelle's preparation made it possible. First, we spent three days at Marataba. The accommodations, food, and staff were first-rate. Our guide on the safaris was excellent and the variety of game we saw was impressive.

The next part of our trip was in Cape Town. We arrived in a storm that the locals called "the storm of the century". There was extensive damage and some loss of life as well. While the storm certainly curtailed some activities, the following days had brilliant sunshine. We had a great time visiting the V&A Waterfront, a colony of African penguins at Boulders Beach, enjoying the gorgeous coastal scenery along Chapman's Peak Drive, and a too-short visit to the Kirstenbosch National Botanical Garden. Our accommodations at the hotel in Sea Point were excellent for location and the professional staff.

After three days in Cape Town, our guide drove us for about an hour to the Cape Winelands. We arranged for two wine tastings in Stellenbosch. The winery was outstanding for the beautiful views and excellent wine. We also saw zebra and impala in the field just in front of the outdoor verandah. We had lunch at a boutique hotel and winery with spectacular views and delicious wine and food. Our accommodations at the hotel in Franschhoek were outstanding. The setting, service, food, and beautiful views were a highlight of our trip. Our room was large and beautifully appointed. An example of their generous hospitality was that all items in the minibar, including a bottle of wine produced at their winery, were gratis. We regretted having to leave after only one night's stay.

Our guide then returned us to the airport in Cape Town for our flight to Walvis Bay, Namibia. We were met by our driver at the airport to transfer us to the hotel in Swakopmund. The hotel was on the Atlantic Ocean and a perfect location to explore the town. The staff was top-notch. Warm, friendly, efficient, willing to help you arrange drivers, restaurant reservations, or figuring out how to work the TV remote.

After three days in Swakopmund, our excellent guide drove us to the lodge in the private Kulala Wilderness Reserve. Once again, the warm hospitality of the staff here and throughout our travels will stay with us for a long time. The lodge is a gateway to the magnificent dunes of Sossusvlei. Our guide was outstanding. He was an excellent driver over some awful roads and sand, and the depth and breadth of his knowledge were impressive. He cooked us a lovely chicken and salad lunch out in the desert. He drove us to Windhoek for our flight back to Johannesburg and our return home. 

There will be many wonderful things to remember about our journey in southern Africa, but Richelle's excellent guidance and the warmth of the African people are what will stay with us the longest.

We had an incredible vacation; a real "trip of a lifetime”. Our Zicasso trip planner put together a custom itinerary for my wife, daughter, and myself that far exceeded our expectations. They thought of every little detail, making our trip comfortable, exciting, and fulfilling. We had a complex itinerary requiring multiple flights and handoffs between various partners and everything worked perfectly. They paid careful attention to our unique interests as travelers and delivered a one-of-a-kind vacation we will never forget. I will definitely recommend our tour company and Zicasso to anyone planning a trip to Africa.