Namibia and Botswana Safaris

We just returned from a fantastic two-week trip to Africa, coordinated by our Zicasso travel agent. We started in South Africa (Cape Town/Franschhoek), then went up to Zimbabwe (Victoria Falls), and to Botswana (Chobe National Park and Okavango Delta). Every step of the trip was well coordinated and seamless. The guides and accommodations were fantastic and comfortable.

I can't say enough positive things about our travel agent. She is the most detail-oriented and responsive travel agent I have ever worked with. She has extensive knowledge of travel in Africa and was able to provide outstanding recommendations for every question we had for her. She checked in with us regularly during the trip to make sure everything was going well, which was greatly appreciated. She genuinely cared about providing us with the best experience possible. I highly recommend using her and her agency if you are thinking about traveling to Africa!

The trip was carefully planned and we received optimal assistance throughout the trip and constant availability and monitoring during the journey. Our Zicasso travel agent was very professional and always available to respond to our requests and needs. The choice of hotels was excellent and reflected the expectations. The activities offered in the different locations were very well structured and the guides were of high quality, particularly those in Chobe National Park and Okavango Delta.

This review is long overdue, but better late than never! Zicasso’s travel agent helped us plan our South African adventure and it was the perfect vacation. Everything went completely flawlessly and all the accommodations were fantastic. The communication and service she provided were excellent and I just wish she was the person who could plan all of our vacations. We did Cape Town, Kruger, Zimbabwe, and Botswana, and it was the ultimate bucket-list trip. Her plan made it the best vacation ever!!!

We’re still not over our trip! Everything was absolutely fantastic. Thank you for organizing such a great experience and making it so effortless for me. I already have family and friends asking who I went through, and I’m guessing some of them will be reaching out to you in the next year.

I do have one small piece of constructive feedback about our camp in the Olifants West Nature Reserve. The staff, lodge, and food were wonderful, but unfortunately, the safari guide fell short. We had just come from the camp in the Thornybush Game Reserve (where we left our hearts—the guide there was truly exceptional, with such a great personality), so the difference stood out even more. At the Olifants West Nature Reserve camp, we saw very few animals and the guide didn’t engage much—he barely spoke, and when he did, it wasn’t very professional or kind, especially toward my son. My son even said the trip might have worked better in reverse, since after Botswana it was hard to adjust to seeing only a few animals a day.

That said, I’m so grateful for how smoothly you planned everything, especially on such short notice. It really was a trip of a lifetime for us.

Thank you again!