South America's Finest Vineyards Tour of Chile, Uruguay, Argentina

My wife and I recently embarked on a breathtaking journey through South America, visiting Buenos Aires, Mendoza, Iguazú Falls in Argentina, and Rio de Janeiro in Brazil. We entrusted Zicasso's tour agency with planning our trip and it turned out to be one of the best travel decisions we've ever made.

From the very beginning, the team at the tour company was attentive and responsive, taking the time to understand our preferences and interests. They crafted a personalized itinerary that perfectly balanced adventure, relaxation, and cultural exploration.

Buenos Aires: Our adventure began in the vibrant city of Buenos Aires. The agency arranged for a knowledgeable local guide who took us through the historic neighborhoods, tango shows, and culinary delights. The accommodations were centrally located, allowing us to explore the city with ease.

Mendoza: Next, we traveled to Mendoza, where we were immersed in the world of wine. The tour agency organized exclusive vineyard tours and tastings, providing us with a unique insight into the region's winemaking traditions. The picturesque landscapes and charming boutique hotel made our stay unforgettable.

Iguazú Falls: The highlight of our trip was undoubtedly the awe-inspiring Iguazú Falls. The agency ensured we had the best vantage points and arranged for a thrilling boat ride that brought us up close to the cascading waters. Their attention to detail and seamless logistics made this experience truly magical.

Rio de Janeiro: Our journey concluded in the vibrant city of Rio de Janeiro. The travel company curated a perfect blend of iconic sights like Christ the Redeemer and Sugarloaf Mountain, along with hidden gems that showcased the city's unique culture. The beachfront hotel provided stunning views and a relaxing end to our adventure.

Throughout the trip, the tour company was always available to assist with any questions or adjustments, ensuring a stress-free experience. Their expertise and dedication to customer satisfaction were evident in every aspect of our journey.

We wholeheartedly recommend this company to anyone seeking a well-organized and memorable travel experience. We look forward to planning our next adventure with them!

Our Argentina trip was really fantastic! It's such a large country that it was hard to narrow down a few places to visit for our short time there. We decided on Buenos Aires, Salta Province, and Iguazú Falls (with a day trip to Uruguay).

Zicasso’s travel company was very easy to work with, being very open and accommodating to our ideas for the itinerary. They managed everything—booking hotels, car service, daily guides and tours, wineries, some restaurants, and our in-country flights. They were great in finding perfect guides to help us navigate where we went and offer lots of good historical information. The travel company was super-communicative, checking in with us almost daily and keeping track of our driver pick-ups and in-country flights.

I think the highlight for me was the Salta Province—it's such a remote area, but with the most beautiful and diverse scenery. The travel company found for us a fantastic driver/guide who did all the driving on some treacherous terrain, translated all our communication, and found some charming places to eat while on the road. He also was very thoughtful in downloading a playlist with music we had talked about liking and put together a short video of our travels as a keepsake. There were some fabulous wineries in the Salta region, so we felt like we experienced a large part of the province.

We also visited Iguazú Falls, which were spectacular from Argentina and Brazil. The travel company made it easy in booking us accommodations inside the national park so we could get an early start on our tour. Our guide there was also wonderful—she shared a lot of interesting information of the area and even told us about a restaurant back in Buenos Aires which we visited, which turned out to be one of the highlights of the trip.

I would highly recommend the travel company, which can plan a great trip from soup to nuts. The women we worked with were delightful to deal with and so welcoming and helpful.

There are not enough words to describe how magical this trip was. It was 26 days and every day was an adventure filled with unexpected surprises. This trip touched the highlights of Argentina and just a tiny portion of Antarctica. Even though I was not able to see the whole of Argentina and the whole of Antarctica, the experience remained beautiful, all thanks to Zicasso's travel agent and his team, who made this trip very much a magical adventure. Yes, it was aggressive, as I covered many different parts. However, my agent and his team made it possible for me to feel comfortable and enjoy my experience. He and I worked together from March 2024 to October 2024 on customizing this trip. We talked about the budget and certain modifications. The result was a trip I will never ever forget.

Buenos Aires: I was there for one night and got a great overview of the history of Argentina from my guide. In the six hours I had on the tour, I understood I needed to stay in Buenos Aires longer to appreciate the city. There are many districts and each has its own history and, in a way, its own culture. I have to return to explore Buenos Aires a little bit more because six hours is not enough to explore this beautiful city. I was amazed at how green this city is. I appreciated the guide for giving me an overview of the history of Argentina. However, I know I need to come back to really get an in-depth education of the history of Argentina, especially the history of Buenos Aires.

El Calafate: This is a relatively new city in Santa Cruz province. Let me tell you, it is absolutely gorgeous. It has a different, country-style feeling. One of the biggest attractions of El Calafate is definitely Lago Argentino, with branches of its glacier river surrounding the city. The Perito Moreno Glacier was absolutely magnificent. I can't believe I was able to trek on top of the glacier. The guides were awesome. They helped me a lot while I was struggling to trek on this glacier. They made me feel comfortable and gave me the courage to trek on just a small part of the glacier. 

The next day, I visited El Chaltén. My guide was awesome. She made me comfortable during the three-hour ride and told me lots of interesting facts. She was very patient when I was hiking up to Laguna Capri. The hike, which is four kilometers from the base, was very challenging, but I was able to do it. On the ride back, I was able to see the cloudless peaks of Mount Fitzroy. That was really a lucky day … it reminded me that life can be very unpredictable, with many twists and turns.

Ushuaia: I cannot believe I came to the southernmost city in the world! I hiked eight kilometers in the Tierra del Fuego National Park and paddled in the Lapataia river. This was definitely a very challenging excursion, but my guide made me feel very comfortable and helped me all along this challenging trek. Everybody in my trekking group made me feel comfortable as I was struggling to hike along the steep path. However challenging this trek was, I still loved it and enjoyed it, and was able to inhale the beauty of this pristine forest. 

The next day I did a five-kilometer hike into Laguna Esmeralda, which was again breathtaking. Even though this track was not as challenging as the previous day, it was still challenging because of the muddy path. My guide was very patient with me and made us all feel very, very comfortable. This hike was worth it, as after five kilometers hiking, I was able to see Laguna Esmeralda. This beautiful green glacier lagoon was breathtaking; again not enough words to describe its beauty. I was very appreciative of my guide and all the group members who helped me as I was struggling to hike.

Antarctica: What can I say? I visited the coldest, driest, windiest place on our planet. Even though it was not fun journeying through the Drake Passage for 48 hours, going in and coming back, it was definitely worth the experience and risk-taking. After all, adventures are known for their challenges. The expedition team was excellent. They were highly and made sure everyone on the ship had a great experience. Every one of the crew cared about us. Again, there are not enough words to explain how beautiful this continent is. I have never loved winter, snow, or even ice, but it taught me how to fall in love with ice. There were so many beautiful icebergs. And I fell in love with the penguins. I can definitely see myself sitting down in a place and just watching penguins all day. I even did the polar plunge. This trip taught me that I have the capacity to do a lot of things I did not expect to be able to do.

Mendoza: Usually, people come to Mendoza for wine. I came to Mendoza for something else besides wine. I can't believe I was able to see Mount Aconcagua, the highest mountain peak in all of the Americas. It was Mount Aconcagua that was my inspiration to come to Argentina. I saw Mount Aconcagua and learned about the different mountain ranges. I even enjoyed the beautiful ride along the mountain ranges through tunnels. I learned about the oasis and the irrigation system. I was very, very impressed with the irrigation system and how they divert the glacier river to feed the town and water the trees in the cities. I even visited an olive oil and balsamic vinegar factory. It was amazing to learn how olive oil was made before newer technologies came into place. I finally was able to taste different types of olive oil and balsamic vinaigrette, which I fell in love with. This was all thanks to my guide, who was wonderful throughout the trip. She was what made the trip so memorable. I definitely had a great time interacting with her and learning from her. I cannot believe that during my short stay in Mendoza, I was able to see many things and learn many things.

Salta/Jujuy: Again, my words come up short in describing how much I enjoyed these two beautiful provinces. They reminded me of Peru, having once been part of the Incan civilization. There is so much history and countless natural beauty within these two provinces. It was my guide who made this trip unforgettable. He made this trip very educational and fun at the same time. I visited some small towns, both colonial and pre-colonial. I visited many breathtaking areas, such as Quebrada de Las Flechas, Cafayate, Cachi, and Humahuaca. It was unbelievable how the topography changed on different points of my journey. I am so happy that he was my guy, as I learned so much from him, especially about geology. I sincerely do not have enough words to describe how grateful I am to have learned from him.

Iguazú: One word, spectacular! I cannot believe I saw the Iguazú Falls from the Argentine and Brazilian sides. It was hands down one of the most beautiful waterfalls I've ever seen. I even did a boat ride to get a river-level perspective of these falls. I'm glad to have had a guide who was so excited and enthusiastic in showing me different parts of the waterfalls along the different trails in the national park. He was excited to show me the national bird reserve in Brazil on my last day. I could feel myself coming back to Iguazú Falls and just standing there and enjoying the beautiful, spectacular view of this magnificent group of water bodies.

Once again, I thank my travel agent from the bottom of my heart for arranging this beautiful and majestic adventure for me. I learned so much history and geology. I also learned that I had the capacity to undertake difficult, challenging trekking that I didn't think I was able to. I came out of this trip feeling like a stronger person. I cannot wait to work with him again for another adventure!

Overall, Zicasso’s travel company did an excellent job with our vacation. One of the most important factors that we value about an agency is how well it executes the trip logistics.

This vacation ranks as one of our top three when it comes to complexity and difficulty of coordination, as this trip involved 10 separate plane rides (with several being limited in availability), multiple overland transfers to and from different airports (some of them hours long), and transportation that was dependent on close synchronization with the hotels themselves. The execution was simply flawless. We made every flight with time to spare, all of our drivers were punctual to early, and we reached every destination safely and in comfort. Even more impressive was the fact that, despite all this, we never felt rushed at any point and we always had time to get three square meals (sometimes more) a day.

The travel company always checked in during each segment of the trip, and all the necessary documents and information for each transfer were uploaded early. It was a zero-hassle trip that was perfectly implemented and that, by itself, makes this travel company one of the best of the best that we have ever worked with.

With all that said, the trip wasn't entirely flawless. Of the five major hotels that we stayed at, only one truly lived up to its five-star reputation and paid value. The other hotels, unfortunately, all had various flaws that ranged from safety issues to service mishaps and, while the details of these flaws are beyond the scope of this review, they did detract a bit from the overall enjoyment of the experience. Certainly, one can argue that these are first-world complaints; however, a five-star rating with five-star prices (not to mention the numerous advertised awards) are naturally held to more exceptional standards and, as a whole, our hotels, unfortunately, fell somewhat short.

Another aspect where we had issues arise was related to our excursions. Prior to the beginning of the trip, we had inquired about pre-scheduling the excursions for each of our destinations. We were told that, while the hotels would discuss and schedule the excursions with us on arrival, they did accept and try to accommodate excursion requests that were made ahead of time. Consequently, we spent a good amount of time reading the list of excursions from each hotel, discussing the best choices for the family as a whole, and then sending our list of preferred excursions to the travel company, which then reported forwarding our requests to the hotels. However, we came to find out that all that work was a huge waste of time and effort. None of the hotels even knew that we had pre-requested excursions and we wound up having to re-pick which excursions we wanted to go on. This was initially not an issue (as we ended up either getting what we originally wanted or going with something better), until we reached Patagonia.

Because of how far each airport was from the hotel in the Lake District and Patagonia, we wound up arriving at our hotel in Patagonia after midnight. Not only did we miss the entire excursion orientation, but because the hotel never knew about our pre-requests, we were told there were only two excursions left that we could choose from and neither of them had been one of our initial choices.

The next morning was somewhat of a disaster, as we were not only late for the excursion (since we never received information about the excursion etiquette in Patagonia), but the excursion we chose wound up being a hike that half of the family was ill-prepared for. Luckily for us, once the excursion guides heard our story of what happened the night before, they bent over backwards to get us into the excursions that we initially wanted and we were able to salvage and enjoy our Patagonia portion. With that said, the initial fiasco was obviously stressful and upsetting, and while it's difficult to pinpoint who made the mistake, the point here is that the ball was dropped, so to speak.

Additionally, our day excursion to Valparaiso was, unfortunately, one of the worst trip segments we have ever had in the history of our family vacations. The chosen guide was just horrendous. Our guide provided little information about the parts of Valparaiso that we were able to visit, spent most of the time trying to hawk local products to purchase, and in the four hours we were there, it felt like all we did was look at numerous street art and graffiti. We saw nothing of value during our outing and the experience ultimately left a sour taste in our mouths. It sadly became just a huge waste of our time and money, which is tragic given what the city reportedly has to offer.

Additionally, this day is going to be a big “what if” for us for another reason. During our initial review, we thought the winery tour that was included was in Valparaiso itself and that we would stay the whole day in the city sampling its local cuisine. Unfortunately, the winery was actually back in the Casablanca Valley and we had to leave the city completely. Now, we were already staying at a winery hotel in the region, which made this winery tour and lunch completely extraneous and unnecessary. Overall, we felt this was a poorly arranged day that would have benefited from additional discussion and editing in the planning stages.

All things considered, however, we would still give this travel company the highest rating because, for us, a strike on an activity or hotel choice does not make or break an agency. It's whether or not they got the logistics right and if we were able to get to where we needed to go and see what we needed to see stress-free and without any issues. It's also whether or not the agency is available for assistance in case of an emergency. In this regard, the travel company delivered in spades and they undoubtedly succeeded in giving us a trip of a lifetime. We would, without hesitation, be happy to use them again if we get a chance to return to Chile.