Luxury Tour of Ireland and Scotland

Zicasso's trip planner worked with my family for the better part of a year planning our big family trip. She provided exceptional service and planned every detail of our trip. We have a large family, with lots of moving parts. There were many changes in the itinerary along the way and she rolled with all the many changes. She was always polite, courteous, and graceful in her many interactions with our family.

She listened carefully during our initial conversations to help us plan the best trip possible. Being a large family, with multiple generations, she really created the best possible experience, taking in everyone's wishes. Working with her was very relieving, knowing she was taking care of all the details.

Our family's trip took us from the States to Ireland, Scotland, and England. We traveled on planes, trains, ferry, and drove a car. Our trip planner arranged every detail meticulously. We stayed in lovely, quaint, boutique hotels, ate the most wonderful foods, saw the amazing sights, and UNESCO World Heritage Sites across all three countries. From the Cliffs of Moher to the Culloden Moor Memorial to Stonehenge to castles grand and desolate; from beautiful cathedrals to old abbey ruins; from little country pubs to Michelin-starred restaurants; and even spending a couple days in an actual 17th-century castle, every minute was amazing! Truly amazing!

Claire and her team from the travel agency provided us with the most fabulous vacation touring southern Ireland! We spent two weeks at a leisurely pace exploring much of the attractions, atmosphere and culture of Dublin, Cork, Kinsale, Killarney, the Dingle Peninsula, ring of Kerry, Cliffs of Moher, the Burren, Galway, the Atlantic way, and Connemara! The cities were engaging, and the countryside was so beautiful.Many thanks to Claire and her team as all of our hotels and accommodations, along with our restaurant recommendations, we’re all perfect and we enjoyed everyone of our experiences! We were especially fortunate to have our driver and guide whom we would highly recommend to anyone seeking an individualized experience and he introduced us to Hurling and Gaelic football… So much fun to watch!

Travel Agency staff were always kind to deal with, but did not proivde accurate knowledge of critical information when booking our trip.  First off, they provided the wrong information regarding the age limitations to drive a 5 passenger rental car in Ireland.  The info may be in their handout, but I expected an accurate response.  Ultimately, if they had told me the correct information before we booked flights, we would have booked a trip to a different European location. However, once our airfare was booked, there was not much we could do but proceed with the trip.  While their error caused a great deal of stress, luckily Hertz granted us an exception at check-in.  Hertz recommended we rent a GPS unit  -- this was a total waste of money, as there wasn't even viable reception in Dublin, let alone the outlying areas. Will have to dispute this with Hertz.    

The hotel in Dublin was nice and in a great area with easy access to many attractions (Guiness, Museums, nice pubs).  The Leprechaun Museum (not recommended by our travel company), was a silly toutist trap, but inexpensive and fun none-the-less.  Guiness Tour was a great way to start the trip.        

One resort that we stayed at was a beautiful, isolated, country spa - great if you want to sit out in a spa and relax.  Not good if you want to see sites and experience the culture.  The hotel in Clare, was our favorite stay.  The city was fun and had easy access to nice local venues.  The Cliffs of Moher, were the most scenic, beautiful, memorable part of the trip.  The medieval banquet at Bunratty Castle was extremely over-priced.  The entertainment was OK and cute fun, but the food was so ridiculously bad that I would not recommend this to anyone.  We have these venues at home, and both the food and entertainment are much better at half the cost...but they're missing the authentic castle vibe.  

Then we arrived at the Lodge at the Ashford Castle -- the second part of the trip where we were led to believe the travel agency failed and provided very wrong misrepresentations about our lodging.  Originally we were suppose to stay at the castle, but that option filled before we could book (due to rental car confusion), so we were diverted to stay at the Lodge at Ashford Castle.  I was told it was another facility on the Castle grounds with full access to the Castle and the only difference would be where we slept.  Luckily our itinerary stated "The Lodge at Ashford Castle, overlooking Lisloughrey Quay with a spectacular view of Lough Corrib, offers an exemplary boutique country house experience in Cong, Co. Mayo. This hotel has so much to offer in terms of its stunning location and allows guests to enjoy all the amenities at Ashford Castle itself. The Lodge at Ashford Castle offers plenty of space to relax and unwind, cleverly maintaining the tradition of a fine Country House combined with the contemporary luxury and style of today."  While the Lodge was beautiful and overlooked the castle, we were not allowed to even walk around on the castle grounds without a scheduled tour and escort.  We were stopped at the bridge and asked if we had a reservation. The Manager at the Lodge was so upset about the information provided by the travel agency that he arranged for a 30 minute escorted tour of the castle for us.  However, we were not allowed to see or use the gym, pool, pub pool table bar.  There no or really late PM reservations for dinner and no openings to have drinks in the bar (this required a reservation too).  Other than a 30 minute tour of the lobby and a few dining rooms, we were not allowed to see any of the Castle.  While the Lodge was very nice, we were made to feel like the "peasants" staying at the Lodge - it became the running joke of the stay there. The manager tried to make up for the misrepresentation, but several other guests were quite put off by this as well.  Apparently there are miscommunications coming out from Ashford Castle and the Lodge about their relationship --- it appears the rules change daily and on a whim.  If you want the Castle experience, I suggest you demand to stay at the Castle to avoid any issues.  The Falconry, archery, and clay shooting were great fun.  Dinner at the restaurant on grounds was very nice.  

Our last stay was at a castle back in Dublin, it is owned and operated by the same company that owns the Lodge.  It was nice, but not a true castle experience as it is primarily a commercialized facility with standard hotel rooms and venues attached  -- not comparable to staying in an authentic castle.  It was close to the airport, but not really amendable to any other site seeing unless you had a car.  

Overall, Ireland was beautiful and I am happy we went.  I felt the travel agency misinformed us on critical issues that reduced the overall happiness and enjoyment of the trip.  

My family and I decided to take a trip to the small town of Kirkcudbright, Scotland, to visit MacLellan's Castle due to family ancestry. We wanted to make a full trip out of it and see more of the UK and Ireland, so we reached out to the Zicasso travel agency to help us with the trip.

We started in London, then to Edinburgh, then Kirkcudbright, and on to Dublin, Ireland. The trip planner was so easy to work with and handled our various questions and requests very well, despite our group number changing a few times.

Our accommodations in every location were great and in convenient spots to explore each city. He even navigated us visiting the small town of Kirkcudbright, with very few accommodation options for our final group of six.

We took the train from London to Edinburgh and a ferry from Kirkcudbright to Dublin, and both were such great experiences, including upgrades to first class and a nice lounge on the ferry.

Our agent was easy to communicate with and made sure things were going well, even while we were on the trip. My family and I could not have asked for a better trip and would definitely recommend this travel company for a visit to the UK/Ireland.