Hidden Ireland Tour for Senior Travelers

The travel company's contact was helpful and responsive. 

I provided a detailed review for them and I am copying you on it. 

In regard to our Dublin hotel:First, our cab driver from the airport had NO IDEA, never heard of this property, we had no address and neither did he and was annoyed. We finally found it but it was difficult. Putting the address of all properties on the final itinerary would be very helpful!!That said the staff was very friendly, we arrived at 11a.m, they served us tea and then had our room ready by 12:30.They were very helpful, made a dinner reservation at a restaurant which was excellent.  The chef/women who prepared the breakfast was very friendly and the food was excellent!! everything, the tea from tea leaves, the homemade brown bread, all of it.The first thing of note negatively was the cleanliness of the property from the lobby on. The floors were not swept,  and the overall feel was definitely not up to standard. We were in the back building and it was dark hall to our first floor room and the hall steps and area out side our room, where there are 2 chairs and large table had not been swept, cleaned in awhile. The bed for comfortable, good pillows but again not real clean and we had a leak in the ceiling from a problem shower on the second floor. Fortunately it leaked down in the entrance just inside the door to the room. The apologized profusely and thought they had fixed the leak. It was then found to be from another location and we had not more problems. I have notes at home on the rest of the trip that I do want to share but this is as you requested, specific to this property.

Hi again,I am curious what your other clients complained about in regard to their stay at the hotel in Dublin?That said the rest of my review:Dublin:We like the Pig's Ear for dinner very goodNever used tickets for Kilmainham Gaol, timing was not good to get there and back to get ready for dinner. Just didn't work for us. In fact we never used any reservation you made for us for the whole trip. Timing and where we were just never synced up. Did buy a Dublin tour and enjoyed a short tour but then bought a tram pass for a ride.Visited Trinity and the Book of Kells which we really enjoyed and lines were not that long.Ate at a restaurant night 2 on the recommendation of the hotel and it was excellent and we could walk there. Picked up by our driver at 9 AM on Sunday. He had a difficult time locating the hotel but everyone helped him get there!Headed to CORKEnjoy the Kilkenny Castle tour.Did go to Rock of Cashel, disappointed other that the view. We definitely could have skipped that other than a brief stop at the local pub!The hotel in Cork was a nice hotel although tough to walk anywhere due to the location. We ate there first night and it was very good. View was greatBreakfast was good but powdered eggs! Good buffet choices otherwise.Went to downtown Cork for dinner the second headed in a taxi to a cafe when the driver told us it was an ALL VEGAN restaurant and the chef was well known but my husband was NO WAY and we needed to get a recommendation from the driver and then chose one of his restaurants in the area which was good. Off to Kenmare:Loved the hotel--room was really nice, big comfortable. Would go there again. Great breakfast and could order from the menu. Very accomodating. Walked to everything. Nothing opens early!Did not kiss the Blarney stone my husband didn't want to waitDid not tour Muckross but took in the beauty and took photos of both places.Drive thru Killarney and walked aroundWent back to Kenmare. Ate at hotel first night and then a restaurant the next night which was very good. Enjoyed some Irish music in one of the pubs in Kenmare. Nice town much quieter than Killarney. Loved the Beara Peninsula, stopped in Castletownbere and shopped. Left for Galway;Cliffs of Moher beautiful but after 35 years so different and commercialized. The hotel in Galway nice good location. Room very small and the shower did not work properly only had boiling hot water. No maintenance on site to repair and after a bit of a struggle they moved us to a suite on the 5th floor, so hot, windows don't open wide. Would have been great if they did not have a heat wave. Breakfast was very good. Ate at a restaurant on the Corner which was very good. Next nigh at a local place. Local pub was nice to stop in and get a drink. Went to Croagh Patrick and walked just up to the statue. Beautiful views. Westport is very nice.We loved Connemara. Stopped in Cong so my husband could see John Wayne, and the site of the Quiet Man filming. He loved this. Beautiful area.Stopped at Kylemore again beautiful. Would go back to this area.Never used the boat tour tickets. We wanted to head back and the tour was not for another 1.5 hrs and we were done!We ate breakfast and headed toward Malahide and we would have had to hang around to go to the Monastery so we just drove past and did not use these tickets either. Malahide. Like the hotel BUT in a front room and all we heard were buses pulling up to the front door off and on at night and music so loud from the down the street until 1:30 AM! We could sing along that is how clear the words were thru our window. Easy drive to the airport, pretty town, nice shops and we ate in a local  pub NOT the tourist pub because the hotel staff recommend another place that is more local and not so crowded. So it was a good trip and the hotels were good, all the tickets were a waste, and while we stayed 2 nights everywhere ( which worked very well) I still think my husband got tired with the driving a couple of the days. We even cut off 70 miles by paying to take the ferry across the Shannon. The driver was good, informative and the car was comfortable.I hope this helps you improve the experience for others. Regards, Pat

Claire and her team from the travel agency provided us with the most fabulous vacation touring southern Ireland! We spent two weeks at a leisurely pace exploring much of the attractions, atmosphere and culture of Dublin, Cork, Kinsale, Killarney, the Dingle Peninsula, ring of Kerry, Cliffs of Moher, the Burren, Galway, the Atlantic way, and Connemara! The cities were engaging, and the countryside was so beautiful.Many thanks to Claire and her team as all of our hotels and accommodations, along with our restaurant recommendations, we’re all perfect and we enjoyed everyone of our experiences! We were especially fortunate to have our driver and guide whom we would highly recommend to anyone seeking an individualized experience and he introduced us to Hurling and Gaelic football… So much fun to watch!

Our first trip to Ireland - 12 days end of June-early July

This travel agent was welcoming, accommodating, and professional. She offered suggestions and made recommendations that made our trip to Ireland (visiting Dublin, Galway, Adare, Killarney/Dingle/Tralee, County Cork, and Kilkenny) extremely memorable. The accommodations were lovely and varied (an apartment for five of us in Dublin) then b & b's and hotels for my husband and I with our 22 year old daughter. Our private driver/guide was extremely knowledgeable and professional and made the trip around the Connemara Peninsula easy and adventurous (worthwhile but pricey.) The activity level was ideal, the restaurant recommendations from our guide were spot on, and the weather perfect (cooler in morning and evening but warmer in afternoon with occasional showers.) Comfy walking shoes and wearing layers a necessity. Our favorite places/sights were the private tour of Guinness Storehouse in Dublin (a must), the hiking around the Cliffs of Mohr,  watching sheepdogs, visiting the local pubs (enjoying Irish coffee with locals listening to music.). A surprise to us was how amazing the food was (YES) with  the best ice cream ever from local dairies. The natural greenery, topography, and views were breathtaking, and the locals were warm and welcoming (a plus having the same language). It's no wonder we fell in live with Ireland and the Irish! Must visit again.

Zicasso helped us find this company and they helped us plan an amazing 12 night trip to Dublin, Kinsale, Kenmare, Dingle and Cong (Ashford Castle). We were so glad we opted for a chauffeur driven trip as we were able to enjoy the scenery with a local guide who know all things "Ireland", not to mention his ability to navigate the winding, narrow roads! Our driver made our trip so much more memorable - he took us to places off the beaten path and ensured our every comfort. Our agency's representatives are very helpful and a joy to work with. Our trip went off without a hitch and we would highly recommendthis company to anyone travelling to Ireland

Our agent and her travel company were wonderful to work with for both our trip planning stage and during the actual travel.  This was a 10 day trip for a tour of Ireland.  Our agent asked the appropriate questions to understand what we were seeking to both do and to gain from this travel experience.  She then planned an excellent itinerary for our travel to Ireland.  This vacation was a driving tour of Ireland with a mixture or stays in hotels/resorts and B&Bs.  The exploration on our trip was a mixture of self-guided exploration and expert guided sight-seeing.  She managed to get the balance of these perfect for our trip.  We started in Dublin staying at the O'Callahan Davenport Hotel.  An excellent location allowing us to explore Dublin without the need of a vehicle.  We spent two days walking the parks in Dublin (St Stevens Green, Merion Square), shopping on Grafton Street, touring Trinity College with the Book of Kells and the old Library, exploring Christ Church and the history, visiting St Patrick's Cathedral, and also a visit to the Guinness Storehouse with its beer making history and views across Dublin from the panoramic bar on the 7th floor.  Our trip next involved driving from Dublin cross country to the western coast for a stay in the smaller village of Doolin.  On the way, we stopped in Athlone on the river Shannon.  We took time to visit the Athlone Castle with it's museum and explore central Ireland history.  Also a stop in Sean's Bar the oldest pub in Ireland for a drink was a must. We then continued on to Doolin for a wonderful stay in a beautiful B&B with an exquisite restaurant.  We had a wonderful meal in the restaurant that evening.  The next day was a trip by ferry to Inishmor, the largest of the Aran Islands.  That morning was rainy and windy, so much so that we were concerned about the ferry boat trip to the island and being out there on such a poor weather day.  That was a rough ferry ride in ~1.5 meter seas.  However, we got to the island and within a half hour the skies cleared.  Our agent had arranged an expert guide for our island visit.  That was wonderful!  We explored the island for a few hours getting a lot of history and information from our guide.  This included a great hour spent walking up to the ancient Cliffside fort of Dun Aonghasa.  Beautiful views, along 300 foot cliffs, and amazing history.  We also spent time in the Aran Sweater market and purchased some beautiful wool sweaters before our island departure.  The ferry ride back to Doolin was a wonderful boat ride with scenic views of the Cliffs of Moher from the water.  We dined that evening in another local restaurant.  Nice meal.  But the hotel restaurant from the previous night was one of the two best meals on this trip and well worth the dining if in Doolin.  Then we spent some time walking around Doolin and having drinks in a local tavern. The next day our journey continued driving south to Killarney.  We visited the Cliffs of Moher on the way.  Beautiful sunny day made for spectacular views.  We got there early which is highly advisable.  Crowds were low upon arrival and made it a much more enjoyable experience.  By the time we were leaving later morning all of the tour buses and crowds of people were pouring in.  Then onward to Killarney and a visit to Muckross House.  A wonderful view of the aristocracy lifestyle and history of the 1800s through early 1900s period in Ireland.  We then went to our lodging for the next 3 nights at the a guesthouse, a wonderful small hotel in the center of Killarney.  This was one of the two nicest rooms in which we stayed in during this trip, which was great as we were there for 3 nights.  The following day, our agent had arranged for us to have a personal guided tour of The Ring of Kerry.  It was just us and the driver traveling in a nice Mercedes touring the peninsula.  He was extremely knowledgeable, took us to all the keys sights, provided a lot of historical and local perspective, and just made this day wonderful.  Even a side trip requested by myself to Waterville to see the seaside golf course and purchase a hat, logo ball, and ball mark was fit in.  No golfing this trip, but got to visit a beautiful course.  Maybe next visit.  There was clouds this day in the mountains, which made views from some of the high peaks less than ideal.  But the rest of the day was fantastic.  We even visited a small town (forget the name) and interacted a man with his pet goat (a large male with big rack) just hanging out in the park in the center of town.   Also we stopped at the gap of Dunloe for some spectacular scenic views.  That evening we walked downtown in Killarney to have a meal and visit all of the shops.  Killarney is a neat and bustling Irish town.  The next day was self exploration around the Dingle Peninsula. Very scenic!  We had lunch in the seaside town of Dingle, visited Inch Beach with great views across to the Ring of Kerry peninsula, a neat ride on very narrow Slea Head Drive to the tip of the peninsula, checked out some of the ancient beehive huts, and had a nice afternoon coffee/tea/pie break at a local woman's home along Slea Head Drive (she serves folks each day until the pies she has baked are all gone).  We returned to the guesthouse for our last night's stay in Killarney.  The next day was a visit to Ross Castle in Killarney (neat restored Tower House for the old aristocrats in the 16th-17th century period) on the way out of town and then a drive to the seaside town of Cobh.  We had lunch in Cobh, visited the Cobh Cathedral and the Heritage Museum which had extensive coverage of the Irish emigration periods and of the Titanic and Lusitania disasters.  We then drove to the Jameson Distillery in Midleton.  Not enough time for a tour, but viewed the history in front museum area and a wonderful sales associate gave us a tasting experience as we selected a few spirits for purchase.  Then onward to the small fishing village of Youghal for our stay at a guesthouse for the night.  Another lovely guesthouse in a smaller town.  We walked the town and viewed the history, but the highlight was the wonderful dinner in the restaurant at the guesthouse.  Fantastic restaurant with fresh seafood in this relatively small town.  Just great.  And topped with an after dinner spirit provided by our agent.  Thanks to our agent, that was a nice touch!  The next day was a drive up the eastern side of Ireland.  We stopped in Kilkenny on the way and visited Kilkenny Castle.  Wonderful tour with so much history.  Love the castles in Europe.  This one so well restored/maintained and great presentation of history.  We then ventured on to Glendalough, an ancient monastic sight.  Some amazing structures that date to the 11th century still present.  Apparently a Sunday pilgrimage site, as it was very crowded with visitors on this day.  Nice time on a beautiful sunny day exploring the site.  Then on to Brookview Lodge for our last night in Ireland.  This was a wonderful place!  One of the two best rooms in our whole trip.  This place is hidden away, took an interesting drive to get there.  They have restaurants, bars, spa, golf, and ducks and chickens walking around.  Very nice setting and relaxing place.  We had dinner and then a spa visit in the morning before our drive to Dublin airport to complete our trip.  Seems a nice place to stay for a couple of nights and relax.  We just had the one, but a perfect finish to our trip lodging experience.  The next day was a drive to Dublin airport for travel home.  What a wonderful trip.  I know this review is very packed, but that was our trip.  Hard to believe we did all of that in 10 days.  Was busy, but did not seem so.  Relaxing as well.  This agent and her company did a fantastic job to find lodging and locations that fit what we were seeking and to plan an exquisite mixture of self guiding what we would do in locations together with professional guides for key locations.  And especially the stays arranged in some of the smaller towns in wonderful guesthouses with great restaurants!  That really fit our desire for this experience.  Thanks to our agent!!  I raise my glass of Jameson in toast to you.

Travel Agency staff were always kind to deal with, but did not proivde accurate knowledge of critical information when booking our trip.  First off, they provided the wrong information regarding the age limitations to drive a 5 passenger rental car in Ireland.  The info may be in their handout, but I expected an accurate response.  Ultimately, if they had told me the correct information before we booked flights, we would have booked a trip to a different European location. However, once our airfare was booked, there was not much we could do but proceed with the trip.  While their error caused a great deal of stress, luckily Hertz granted us an exception at check-in.  Hertz recommended we rent a GPS unit  -- this was a total waste of money, as there wasn't even viable reception in Dublin, let alone the outlying areas. Will have to dispute this with Hertz.    

The hotel in Dublin was nice and in a great area with easy access to many attractions (Guiness, Museums, nice pubs).  The Leprechaun Museum (not recommended by our travel company), was a silly toutist trap, but inexpensive and fun none-the-less.  Guiness Tour was a great way to start the trip.        

One resort that we stayed at was a beautiful, isolated, country spa - great if you want to sit out in a spa and relax.  Not good if you want to see sites and experience the culture.  The hotel in Clare, was our favorite stay.  The city was fun and had easy access to nice local venues.  The Cliffs of Moher, were the most scenic, beautiful, memorable part of the trip.  The medieval banquet at Bunratty Castle was extremely over-priced.  The entertainment was OK and cute fun, but the food was so ridiculously bad that I would not recommend this to anyone.  We have these venues at home, and both the food and entertainment are much better at half the cost...but they're missing the authentic castle vibe.  

Then we arrived at the Lodge at the Ashford Castle -- the second part of the trip where we were led to believe the travel agency failed and provided very wrong misrepresentations about our lodging.  Originally we were suppose to stay at the castle, but that option filled before we could book (due to rental car confusion), so we were diverted to stay at the Lodge at Ashford Castle.  I was told it was another facility on the Castle grounds with full access to the Castle and the only difference would be where we slept.  Luckily our itinerary stated "The Lodge at Ashford Castle, overlooking Lisloughrey Quay with a spectacular view of Lough Corrib, offers an exemplary boutique country house experience in Cong, Co. Mayo. This hotel has so much to offer in terms of its stunning location and allows guests to enjoy all the amenities at Ashford Castle itself. The Lodge at Ashford Castle offers plenty of space to relax and unwind, cleverly maintaining the tradition of a fine Country House combined with the contemporary luxury and style of today."  While the Lodge was beautiful and overlooked the castle, we were not allowed to even walk around on the castle grounds without a scheduled tour and escort.  We were stopped at the bridge and asked if we had a reservation. The Manager at the Lodge was so upset about the information provided by the travel agency that he arranged for a 30 minute escorted tour of the castle for us.  However, we were not allowed to see or use the gym, pool, pub pool table bar.  There no or really late PM reservations for dinner and no openings to have drinks in the bar (this required a reservation too).  Other than a 30 minute tour of the lobby and a few dining rooms, we were not allowed to see any of the Castle.  While the Lodge was very nice, we were made to feel like the "peasants" staying at the Lodge - it became the running joke of the stay there. The manager tried to make up for the misrepresentation, but several other guests were quite put off by this as well.  Apparently there are miscommunications coming out from Ashford Castle and the Lodge about their relationship --- it appears the rules change daily and on a whim.  If you want the Castle experience, I suggest you demand to stay at the Castle to avoid any issues.  The Falconry, archery, and clay shooting were great fun.  Dinner at the restaurant on grounds was very nice.  

Our last stay was at a castle back in Dublin, it is owned and operated by the same company that owns the Lodge.  It was nice, but not a true castle experience as it is primarily a commercialized facility with standard hotel rooms and venues attached  -- not comparable to staying in an authentic castle.  It was close to the airport, but not really amendable to any other site seeing unless you had a car.  

Overall, Ireland was beautiful and I am happy we went.  I felt the travel agency misinformed us on critical issues that reduced the overall happiness and enjoyment of the trip.