Family Vacations in Bali

We had an amazing trip to Bali. The Zicasso tour company provided a remarkable level of service, from the initial communications to plan the trip to the individual attention and flexibility to overcome challenges we encountered during the trip. Our planner really listened to what we wanted to experience and the types of things we enjoy, and put together a fantastic itinerary.

Bali is amazing and trying to sift through the myriad options available for a trip was made manageable and practically easy by our friends at the travel company. We split our time between Ubud and Sanur, which is a less-touristy, more laidback beach town than Seminyak. The plan the company put together helped us balance downtime and active time to make an overall fantastic experience.

Our guide for the trip was incredible and provided us with multiple, unexpected bonuses, like having the MC at the fire dance at Uluwatu welcome us personally in front of everyone before the performance. He was incredibly friendly and helpful, and an absolute joy to travel with.

The team at the company quickly responded when we ran into issues that prevented us from executing the original itinerary as planned and made sure we were able to experience everything we had signed up for and more. We are very satisfied customers.

The hotel in Sanur was absolutely special! We highly recommend it. The resort in Ubud was also wonderful. The staff were great. We had no idea this town was such a vibrant place and would have loved more time to explore it, possibly from a walkable hotel.

Our guide and driver were wonderful and flexible when we needed to stop for a Diet Coke and iced cappuccino. We also felt that Zicasso's travel company was flexible with our changes as we went.

We did the Bali safari on our transfer day and it was a stop we really enjoyed.

Nice job, all involved!

We hired this travel company to help us plan our 2 week honeymoon from Philadelphia, PA to Indonesia. I hate to even say hired because they felt like family to us by the end.

My husband and I spent nearly a year working with a US based travel agent before we found this travel agency. It was during COVID so there was lots of restrictions and unknowns. It was an unusual and scary time to be planning travel but eventually the borders to Indonesia opened just weeks before our wedding. We were ready to pull the trigger but after many unanswered calls and emails we eventually heard back from the original travel agent who said she was in a car accident and unable to continue with our booking. While very sympathetic to her situation, we were left high and dry. We didn’t feel comfortable booking on our own given all the COVID red tape and we had a bunch on our plate already with planning our wedding. I couldn’t imagine starting over with someone new. We felt let down and very discouraged.

But then we found Dharsana at this travel company through Zicasso and he rescued us. The man is absolutely brilliant and a true expert at his craft. I will admit, I had my initial reservations working with a non US based travel agency at first but Dharsana quickly helped break down that bias.

Some highlights throughout the planning process include:

Once we were ready to book Dharsana made all of our accommodations. He sent us a detailed itinerary of the trip and all of our contacts names/phone numbers which was our lifeline. EVERYTHING you could possibly think of was organized and taken care of. Regardless, if you had a question he was just a text away and incredibly reliable.

Some highlights throughout our trip include:  

An absolutely flawless execution by this travel company. I can sincerely say that our honeymoon would not have been as memorable if it wasn’t for Dharsana and his team. I wouldn’t change a thing and I will NEVER go to Indonesia again without booking with him. I recommend him 100 times and would give ten stars if I could. To our travel agency, we love you and cant wait until we meet again.

For anyone considering a trip to Bali, I very strongly suggest that you work with Dharsana at the travel agency. We had also worked with a second travel agency, but they just did not reach out as much as this one in coming up with a suitable trip and just did not seem as interested.

The trip to Bali, Indonesia was fantastic!!! It was a pleasure working with Dharsana at agency in arranging our vacation. He listened to what I had to say and planned the trip accordingly. His team met us even before going through customs and helped us through the process. I have never experienced that type of assistance with any other travel agency. Dharsana met with us after going through customs and drove with us and a driver to our hotel providing all sorts of information. He also had arranged to convert U.S. dollars into the Indonesia Rupiah when I arrived rather than having to go to a currency exchange. And when our trip was finished, his team helped us through the check in at the airport and took us to a lounge in the airport where we could relax and have free food and drink. I was so surprised by that. Once again, I had never had that kind of assistance before. I was planning on buying a SIM card for my phone, but Dharsana arranged for us to have a device that provided us with WIFI services wherever we went, so a SIM card was not necessary. Again, just another unexpected surprise.

During our trip, we had one problem with one of the hotels we stayed at. Dharsana drove at least one hour both ways to ensure the problem was resolved. In fact, he made two round trips to make sure everything was well taken care of. Further, during our trip he arranged for an anniversary dinner and a birthday dinner. They were great. At the 100 candlelit anniversary dinner, our table was in an excluded area by a river. It was incredibly romantic. They had rose petals spelling out "happy anniversary". The food was fantastic and the entire experience was beyond words. And the restaurant where the birthday dinner was held also provided wonderful food. And Dharsana drove to both restaurants to wish us well on those dinners.

Our trip of 15 nights included 9 nights in Ubud and 6 nights in Seminyak. At both places, we arranged different tours through Dharsana using their own staff. The tours were great. We traveled on these tours with a guide and a driver. He is an excellent driver. We had an excellent guide. Not only did they take us to some wonderful temples, but we got to participate in the prayer services rather than just watch the services. Our guide explained what to do during the services and provided all the prayer boxes that were needed. At one of the temples, whose name is Lempuyang Temple (The Heaven's Gate), there are 1700 steps to climb. My wife and I are in our sixties and found doing the steps a fun challenge. At one point, some of the monkeys on the way up seemed to be getting a little aggressive. Our guide took care of it and I got to learn what to do if monkeys become aggressive. He took pictures with his own phone in addition to using our own phones. He then created some excellent videos using different pictures that he had taken and set them to music.

My wife and I thoroughly enjoyed the people of Bali. They were very friendly and patient. For example, after climbing the 1700 steps, our guide took pictures of my wife and I in front of a sign as proof of our success. Since we were the only Westerners who were successful in climbing the stairs at the time, the Bali residents who made the climb asked us if we would mind them taking pictures with us using their own phone cameras. They asked where we were from. As the photos were taking place, more of the Bali residents asked if they too could have their pictures taken with us. It was a great experience. All of our experiences with the residents of Bali were very pleasant.

In total we did about 7 or 8 tours. Visiting the temples was great. We took a trip to a place where we saw three waterfalls. It was excellent. My wife swam at one or two of the waterfalls, whereas I just walked around. Our trips to the rice terraces were excellent. They were beautiful to see and walk through.  And a must do activity is the sunrise trekking.  This involves climbing a volcano at around 4:00 am to arrive in time to see the sunrise.  It is a difficult walk.  Many young people would have problems.  My wife and I are in good shape, so we managed to climb it in 1 hour 45 minutes.  I only saw two others who were our age or older.

Our hotels were excellent and were suggested by Dharsana. In fact, he gave us a few choices to consider. I then did some research on the hotels to decide which ones to stay at. During my research Dharsana provided some very useful information about the hotels that I used in making a final decision.

The food during our stay was great. My wife is more adventurous than I am when it comes to food and made sure to sample as many Bali dishes as possible. I never heard one complaint from her. At both hotels that we stayed at, breakfast was included. They were superb! You could basically ask for as much food as you wanted and there was a great amount of choices in the foods. Of course it was not just the quantity of food, but the quality was great. We often skipped lunches because the breakfasts were so filling.

In Ubud we stayed at a resort. The rooms there are huge. The rooms also included an outdoor deep soak tub that we took advantage of. There was also a private plunge pool for each room. My only complaint about the pool would be that the temperature of the plunge pool is too cold. As a result, I did not use it as often as I otherwise would have. The main swimming pool was a little too cold as well. In Seminyak we stayed at another resort. I have never been to a hotel that provided such great service. The rooms may not have been as large, but they were easily large enough. The food was fantastic. There was a complimentary tea each afternoon and the swimming pool was wonderful.

We just completed a great trip to Indonesia. We chose Zicasso’s tour company and their travel agent and we’re glad we did. We talked to a number of travel companies and ultimately went with our agent because he was extremely responsive, easy to work with, and very flexible with the travel planning through multiple iterations of our plans. We were celebrating our 40th wedding anniversary, along with my wife’s birthday, and every hotel had special celebrations and surprises for us, all because of our travel agent.

Coordinating the trip wasn’t easy as I started out 12 days before my wife to do a scuba dive liveaboard in Raja Ampat in far eastern Indonesia. My wife flew solo and reached Bali one day ahead of me to rest up from the long flights.

Our travel agent’s special services during the trip started with him providing airport escort services for all our flights upon arrival, as well as departures. This was tremendously helpful in navigating unfamiliar airports, collecting luggage, and co-ordinating connecting flights, as well as providing lounge services for longer layovers between flights. One escort was incredibly helpful in getting us rebooked on an earlier flight that had been delayed when our flight was also delayed. All the domestic flights were on regional carriers and experienced delays and cancellations multiple times. They handled all the rebooking and more, including checking us in for all the flights and sending us our boarding passes. It was a huge help. I can’t say enough good things about this service throughout our trip and many domestic flights. Thanks.

The agent met me on my arrival in Jakarta at 6am and brought some prearranged currency exchange, which was very helpful. He also arranged a day hotel at the airport in Jakarta for my long layover to Sorong, West Papua, in eastern Indonesia.

Our agent also met my wife upon her arrival in Bali 12 days later, along with our driver and tour guide in Bali. He provided currency exchange for her as well. Going the extra mile, literally on a different island to meet my wife and escort her to our first hotel, was greatly appreciated.

I joined my wife in Bali the next day and was again escorted to the resort an hour away by our agent, the driver, and tour guide. Great service. The first hotel at Keramas Beach was great, five stars, and on a beautiful black-sand beach. After recuperating for a couple of days, we headed to Flores island. I was able to leave my dive bag with our tour guide and driver, which was very helpful. An hour’s fight away was another awesome boutique beach resort. From there we were able to take a private speed boat to some beautiful islands and beaches, and to see the Komodo dragons.

After three days on Flores, we headed back to Bali for eight days of sightseeing. We stayed just outside of Ubud at another great hotel with beautiful jungle views. From Ubud, we explored Bali, doing multiple waterfall hikes, sacred temple water cleansing, rice field hikes, local handicrafts, village walks, visiting Ubud, and more. We had a great guide and driver. They knew out-of-the-way places, routes, back roads, unscheduled sights, and short excursions that really enhanced the experience.

From Bali, we went to Borneo via Jakarta, where I was again able to drop off my dive bag, which was helpful. In Borneo, we had a private riverboat for two nights, cruising the river and narrow passageways to visit three orangutan feeding sites. Although the feeding is a daily routine, watching the orangutans in the jungle was amazing. The riverboat had a great crew and food, and our guide was wonderful.

From Borneo we went to Sumatra to trek in the jungle and see orangutans in their natural habitat. We started out seeing a rehabilitation site for elephants that had caused trouble in the villages. We went trekking in the jungle, followed by tubing down a river, which was fun. After relocating to a national park, we spent three days trekking with our guides. Seeing orangutans in their natural habitat could be the highlight of the trip, although there were many wonderful sights and experiences. Then it was off to Singapore to rest for a couple of days before heading home. A great trip.

I can’t overstate what a great job our travel agent and his team did. Every hotel was great, with each providing special anniversary and birthday surprises, including special dinners, flowers on the bed on arrival with messages, massages, great food, great service, etc. The riverboat even had a birthday cake for my wife. All the extra services, including providing currency exchange, personal greetings, airport escorts, being able to drop off my dive bag twice, checking in routinely to make sure everything was good, providing great guides and drivers, private boats for the day trip in Flores, the riverboat in Borneo, and capping off with the jungle treks, really made for a great trip.

The trip was an experience of a lifetime, courtesy of our travel agent and his company. I would highly recommend them to anyone thinking about taking a private, personalized, special trip to Indonesia.