8-Day Golf Tour of Spain

I would give the company 5 stars because the trip worked out wonderfully. However, Nuria, the original Spain travel agent I dealt with, was on maternity leave when I went to do my final details including recommendations where to eat dinner, hotel questions, etc. I worked with Patricia on the reservation andAntonio on the dinner arrangements and both turned out to be very good but I felt that Nuria should have told me she was going on maternity leave and that Iwould be working with Patricia. It was not until I had sent 3 emails to Nuria that Patricia answered back.Also, I found that the 5 star hotel in Bilbao was definitely not a 5 star (i.e. no evening turndown, small rooms - finally got the room we wanted after the third try, no doorman at the door when we arrived). I think they should have suggested the other 5 star hotel even though it was very modern and I prefer old world because of the amenities. On the other hand, the hotel in San Sebastian, the 5 star was closed for renovation so we stayed at the 4 star Villa Soro,was more than a 4 star and the people were wonderful. The hotel in Barcelona, Casa Fuster, was excellent.The drivers were all on time and the guides we had were very good especially in Figueres/Girona, San Sebastian and Bilbao. The driver who took us fromSan Sebastian to Bilbao along the coast road and spent the day with us was wonderful. He had also driven into the Basque country the day before. I emailed the company he works for to tell him so.

Emily and her team did a fantastic job helping us plan our one year anniversary trip. They were available 24/7 during our week in Spain and were quick to help with any questions. We had amazing private tours throughout Barcelona and Girona and learned a lot about local culture and history. Every detail was planned and they were able to accommodate a last minute change for us. We would absolutely use their services again and have already recommended them to friends and family. 

Our tour officially began in London when we boarded the EuroStar train for Paris and ended in Madrid when we boarded our flight to the U.S. We did see most of the sites on the requested itinerary, but there were a few surprises, glitches and disappointments.

The first surprise came when we were met by our driver in Paris. Our Paris itinerary had been rearranged. We were to visit the Louvre that afternoon and Versailles the next day. The change was probably the best arrangement of our schedule. However, the first glitch came when we were instructed to make our way from the hotel to the Louvre via the Metro and meet our guide at 3:30 p.m. at the exit from the metro.  The guide, on the other hand, had instructions to meet us at 2:45 for entry into the museum at 3:00. The Paris Metro station is like an ant nest of tunnels, and we came out at the wrong exit. We telephoned the only number we had (for the company that provided the driver) and explained that we could not find the proper exit. They contacted the company that provided the guide. Instead of telling the guide where we were and having him meet us we were told to try to find the correct exit which we finally did. We met the guide and got to the entrance to the Louvre at 4:00. Instead of two hours in the Louvre we only had one before they started closing. Our guide did an excellent job with the limited time and then took his time to escort us to the metro platform where we were to catch the train back to the hotel.

For the rest of our stay in Paris the driver took us everywhere and we did not have to fend for ourselves on public transportation.  Our guide for the Versailles tour was very good, although it was a small group instead of a private tour, and we only saw the building and not the grounds. The dinner cruise on the Seine was great, the food excellent. We enjoyed the catacombs, and the Segway Tour was great fun and a good ending to our visit in Paris.

We started working with this company last November planning this trip. We agreed on the itinerary and paid the deposit. Final payment was remitted on March 16th. We expected to receive the detailed itinerary 30 days before departure, but 10 days before we left for London we had not received anything and emailed a query. We had less than a week to review the itinerary and found a couple of discrepancies which we asked to be corrected. If we had had more time we would have found several other differences between the agreed itinerary and the final one.

The major issues were local transport and tour group size. In Barcelona we were expected to find our own way from the hotel to the start of the Gaudi Tour and the Tapas Crawl, both over 2.5 km from the hotel. After contacting the company they agreed to reimburse taxi fares.  For the full-day tour to Fugueres and Girona we were taken to the train station by driver. However, we were expecting to go by car and were not expecting to ride the train at all. On returning to Barcelona we had to take a taxi to the hotel.

Both the Gaudi Tour and the Fugueres/Girona Tour were with large groups rather than private tours. We specifically requested either private tours or small groups (no more than 4 to 6 people).  In large groups the tour guide uses a radio microphone with each tourist wears a receiver with earbuds to hear the guide. Mr. P wears hearing aids and cannot use the earbuds. Therefore he could not hear the guide.

The French and Spanish trains were very good: on time, clean, comfortable. We enjoyed seeing the countryside of both countries.

Local transport in Seville was very satisfactory. The driver on the trip to Sanlucar de Barrameda was especially good. His local knowledge about the olive and grape industry was very helpful. Our tour of the sherry bodega was disappointing. The group was over 30 people and the guide spoke only Spanish! What happened to the private tour?  The original itinerary included lunch, but it was not included.

The trip to Granada and the Alhambra was also disappointing. The tour through the Alhambra was with a group of over 30, again with the guide using a radio-microphone.  I might as well have wandered around on my own.

In the original itinerary we were to have dinner and Flamenco performance in Madrid. However, it was rescheduled to Seville. We enjoyed both the very good meal and the show.

On arrival in Madrid we could not locate the driver for transport to the hotel. After several telephone calls and an hour waiting we finally found him. This leads to the final issue with the itinerary. The original agreed itinerary said: “Depart from Madrid with your guide as you drive to the nearby city of Toledo...   In the afternoon get a taste of the top attractions in the city [Madrid]...”   The final itinerary said: “Please go to Atocha Train Station... to take the 9:20 train to Toldeo... Take the 17:25 train to Madrid.”   The tour company did agree to provide a driver to take us to the station and show us where to get the train.  A guide for Toledo was also added for a half day tour.  The guide was excellent, perhaps the best one on the trip, but at 1:00 pm we were left on our own to wait for the train back to Madrid.  We never got the driving tour of the Madrid!

The hotels were all very good. Excellent locations, clean, modern, comfortable.  The hotel staffs were very friendly, courteous and helpful.

I don’t know where the ball got dropped on our requests for this trip.  It was obvious that the arrangements were made at the last minute. For example the Louvre guide and the catacomb guide both said they were only contacted the day before. The catacomb guide had to say we were her relatives to get us in. The catacomb reservations needed to be made two months in advance. 

We had a good time, but it could have been less stressful and frustrating and more enjoyable. At our age (both over 75) we cannot do the things we could when younger. We need the extra help and personal attention we thought we would be getting on this trip.

Overall we enjoyed our trip.  The travel company did arrange everything we asked for, and added a few extras (which we did truly enjoy and appreciate).

There was only one sore point: the hotel in Girona was not somewhat out of the way from the downtown area. Our trip coordinator did resolve the issue, which made getting to/from the hotel acceptable.