Quintessential Chile and Argentina: A Seniors Patagonia Tour

Zicasso's travel specialist was absolutely the best to work with in planning a trip to Argentina for 11 family members, with ages from 10 to 73.

We were not sure if we could take a family trip this summer due to work schedules, but we were able to make something work around the third week in May for an early July trip. In a short period of time, our specialist gained an understanding of what our family was looking for and put together a memorable trip. He was very responsive, open to our ideas, and when we suggested an idea, he made it happen. Throughout our trip, he and his team were just a WhatsApp message away, supporting our trip, including getting our boarding passes for domestic flights.

We saw that his company can arrange trips to other areas in South America and hope to work with him and his team in the future.

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When my wife and I first considered a trip to Argentina, there were many unknowns. Neither of us had ever been to South America, so everything from transportation, possible language barriers, and deciding which attractions we would enjoy most felt like a challenge. We then decided to contact several travel agencies, but one quickly stood out. Our Zicasso travel agent made a strong, welcoming first impression.

She was always prompt, helpful, and thoughtful with every interaction. It was abundantly clear how much she cared about her clients and her commitment to creating a truly personalized Argentine experience for them. She was patient, flexible, and attentive with every email and video call exchange in order to create an itinerary that matched our interests and needs. Her support continued well beyond the planning stage. She would regularly check in to make sure we were prepared for the trip. She also connected us with their 24-hour emergency assistance service and made time to meet us in person to welcome us there.

Our trip took us across a broad range of destinations and climates, including Buenos Aires, Patagonia, Mount Fitz Roy, and the Iguazú Falls region. We enjoyed guided tours, scenic hikes, and boat rides near ancient, awe-inspiring glaciers and lush, breathtaking waterfalls. Since these locations are far apart, flying was the most convenient method to travel between them. Along the way, we experienced issues with domestic flights, ranging from significant delays, an overnight reroute due to weather conditions, etc.

During our flight issues, the 24-hour emergency assistance service was incredibly helpful, with a majority of my communications handled by the travel agent's team. They provided timely, reliable guidance that reduced our stress through each event. In a few instances, they helped us avoid long delays with their expertise and local connections. No matter the time of day we messaged or called them, they responded with professionalism, patience, and genuine care. This level of quality service showed us just how dedicated this team is to supporting their travelers every step of the way.

If you are planning a vacation to Argentina, I highly recommend reaching out to them. They are passionate, knowledgeable, and truly committed to making your experience unforgettable. You will not only appreciate the beauty of the country and have a relaxing time, but also gain insight into its diverse culture and rich history during your adventures there.

This travel company made our trip seamless as possible, leaving us feeling heard and cared for throughout our journey. Their high level of professionalism, combined with their personal touch and care, left a lasting impression on us.

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We are basking in the memory of a simply amazing trip to Argentina with Zicasso... it was awesome. The responsiveness of our specialist and guides, and the attentiveness of service overall, was very noticeable throughout. In particular, there was a storm that hit in the days prior to our arrival in Bariloche (Argentine Patagonia Lake District) which impacted boat schedules, and behind the scenes, without us knowing, we were rebooked and rescheduled for various activities in a seamless fashion to ensure we got the hiking and other experiences we were hoping for. Great service!

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Zicasso's travel specialist helped by booking and planning every aspect of our trip (flights, hotels, transfers, tours, etc), all based on my wishes, along with his suggestions. He also ensured we had time to relax between activities (so often, an agent books so many activities you don't get a chance to stop and sit, but we had a few hours each day to do so). From meeting us upon arrival to the constant communication during the trip, he made sure everything ran smoothly. We had to adjust a tour due to weather, but he was on top of it, ensuring we had other options for that day.

Our agent and his team made everything run smoothly and ensured we had a great trip to an area we were not familiar with.

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Zicasso's trip planner is perhaps the best travel consultant I have ever engaged. As a point of context, I am a retired corporate executive who traveled 250K to 500K miles per year over the last 15 years of my career. I had the advantages of executive assistants, a corporate travel department, and extensive administrative support. Even with all those advantages, this trip planner and his team set a new standard of excellence. My trip planning covered Antarctica, Argentina, and Brazil destinations over a five-week trip. The full trip was for my wife and me, with an additional two-week block for my two children to join us partway through the vacation. He also helped to arrange the holiday for another couple who were supposed to accompany us, but they had a medical emergency occur before the departed. This necessitated a great number of changes and cancelations, which he handled, seemingly without any problems and without any complaints.

I had only traveled to that part of the world in a business capacity before, so I was entirely reliant on our travel agent, not just for the physical arrangements, but to also take the time to understand our interests, curiosities, and desired outcomes. He brilliantly translated that into choices and recommendations that I truly cannot complain about. He is so wired into the hotels, travel options, restaurants, sites, and culture of Argentina, Brazil, and Antarctica that we were blown away by his skills and knowledge. He arranged boutique experiences, personal guides, and superior transportation at all stops. There were no gaps in our travel coverage and I was 100% confident in all of our day-to-day experiences. He knew of things that I never would have discovered on my own. The ease of communicating with him was superior. He always responded to our queries within hours and even had a direct U.S. telephone number so I did not even have to pay for long-distance phone calls.

Our experience so far exceeded my already high expectations that we want to return to Argentina again, and we want to find a way to employ his services again to plan future trips to South America and Africa. Also, each person he had us interact with (drivers, guides, and support staff) was unbelievably capable, but also displayed exuberance and superior customer-service attitudes. Potential problems were non-existent.

I would be personally willing to speak directly to anyone who is considering using this tour company as their travel provider if that would sway them to choose him and his team. I have run out of superlatives, but trust me, I have very high standards. I have been to over 50 countries in my life. I have lived on three continents and (thanks to him) I can finally say I have set foot on all seven continents. With that said, this travel agent earned my admiration as a professional in his field. I believe if you engaged anyone other than him, you would likely receive a fantastic experience, but not as good as it could have been.

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The vacation was absolutely wonderful and we had a great time. Everything went smoothly and we did not have any travel issues. The representatives provided by and from the Zicasso travel agency were with us every step of the way and always made sure everything was going to plan. Our agent was an absolute pleasure to work with and, from the beginning planning stages, during the trip, and even after we got back home, he was always making sure all was good and we were having a good time. I have worked with many very good travel agents, but this company earns a level of excellence from us.

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