Family Fun Tour in Barcelona, Madrid, and Lisbon

I worked with this travel agent and he planned a fabulous trip for myself, my husband and our 2 kids (12 and 16)!  It was a perfect combination of museums and churches, outdoorsy (hiking in Montserrat) and gastronomy (a food tour in Barcelona) and of big cities and small towns. Everything was taken care of in advance so we didn't have to worry, and even once we got to Spain and wanted to make some last minute changes to our itinerary, he couldn't have been more accommodating. 

I have found the services offered by the travel company to be professional, attentive and of high quality. The proposed itinerary was innovative, thoughtful and customised to our needs. The tour contained a good range of places to visit and restaurants for my family. We went for Pintxo tour in San Sebastián, hiking along the pilgrimage route, wine tasting and tour of wineries, hiking in Montserrat to meals at Michelin-starred restaurant. All the transfers between hotels, airports and train stations and private tours were carried out smoothly with highly professional Drivers and guides. The overal cost of the tours could be higher than if we were to make on-line bookings individually but the time saved and the quality of experience from the hotels to places and activities planned for us is well worth the extra cost. Just one phone call, several emails and we had a wonderful experience in Spain that is just right for our family. Cound’nt ask for more.

This travel company organized a 3 week trip through Spain and Portugal for my wife and me in late September and early October. We couldn’t be happier with the outcome.

We started in Barcelona (side trip to Montserrát) and worked our way to San Sebastián (and Bilbao), Madrid (and Toledo), Granada, Málaga, Ronda, Sevilla, and then to Lisbon (and Sintra, Casçais, Estoril). Our travel company arranged 4 star accommodations and activities for us at each destination. The hotels were mostly boutique style - smallish and well appointed, with excellent service and very nice rooms in great locations.

Each stop included a private guide for 3-5 hours, longer for the day trip excursions. These proved to be the difference maker. The private guide experience has so many intangible benefits. It allowed us not only to see the sights but to learn about history and culture and people in a more intimate way. The guides were all high integrity people — punctual, professional, thoughtful, and knowledgeable — and most of them were born and raised in the city or region we were visiting. They looked out for us and took their time to ensure we were having a great experience. They offered recommendations on how to spend the rest of our time in the city and places to eat. We never felt rushed or burdensome. Our stupid questions were met with patience. We laughed a lot and learned a lot. 

It was clear that our travel agency was staying on top of our travels and reconfirming arrangements with service providers ahead of us as the trip unfolded. With the dozens and dozens of detailed arrangements, pretty much everything came off without a hitch. That said, you can often tell the character of a company in how they deal with things that go wrong. We had one minor hiccup in Sevilla when a service provider failed to arrange a horse carriage ride for us. The provider was incredibly apologetic and offered us a meal in the way of making amends, which we accepted. I emailed out travel agency that evening to make them aware and was surprised the next day when our travel agency had booked another carriage ride for us. This minor incident spoke volumes about this company and the quality of the providers they do business with. 

We are eternally grateful to our travel agency and team for making this a trip of a lifetime. Thanks!

Our travel planner and his team did a fantastic job organizing my family's recent 12-day trip to Spain (10 days) and Morocco (2 days). Very pleased. We went to Barcelona, Montserrat, Valencia, Madrid, Toledo, Sevilla, Granada and Marrakech in a fast-paced tour during the less crowded month of February and it was amazing. Our travel planner worked with the budget I provided and the interests I specified to make sure that this was the trip of a lifetime! All the hotel, transport and tour arrangements went smoothly and it was well organized. Considering the eight cities, hotel, plane, train and tour details, this was very comforting. I liked that a printed copy of each item and ticket in the itinerary was ready for us when we arrived in Barcelona just in case. And when I had a couple of requests in Sevilla and Marrakech, our travel planner was available by phone to make both things happen! Many thanks!

From start to finish, we were extremely happy with all the services and communication provided by Zicasso’s tour operator. They helped us create a perfect itinerary and made sure we had continuous communication through WhatsApp during our travels. I have used Zicasso twice before for trips to Southeast Asia and Italy, and both experiences were excellent. This was also the case for our Spain trip, showing that pretty much anywhere in the world, you are put in touch with reputable travel agencies that will provide exceptional service. Our travel agent was always responsive, professional, and very committed to helping us with every aspect of our trip.

Our tour included Madrid, Granada, Sevilla, and Barcelona, with several special tours, meals, and events in each place. While in Madrid, we took a day trip to Toledo and also saw a flamenco show with dinner. We had plenty of time to tour the famous sites in Madrid, eat tapas, and do some shopping. The hotel was excellent! We decided to upgrade for a fee when we arrived to have early access to the room, and it was worth every penny. We enjoyed all of the hotels that were selected for us on this trip.

Moving between cities by train was also a relaxing and efficient way to travel in Spain. A true highlight was the tour of the Alhambra Palace in Granada, with its spectacular history and views. Sevilla was also wonderful, but hard to navigate as we visited during Semana Santa and several streets were closed (and there were crowds of thousands) for the holy processions. It was very special to get to see the processions, but not ideal for touring the city.

We ended our trip in Barcelona and loved a special group cooking class arranged by our tour operator, and also a day trip to Montserrat. It was my daughter's birthday and our travel agent and her team helped us book a dinner reservation at a wonderful restaurant to celebrate. They also helped us with a dinner reservation for one of our nights in Madrid.

All of our transportation between trains/hotels/airports and cities was excellent, with very nice drivers and luxury vehicles!

Thank you to all of the tour operator’s staff and service providers for making our trip so special. We highly recommend the company for your trip to Spain.