Zicasso Trips of a Lifetime Travel Guide

Our trip to South America had been in the pipeline for several years so when it came to putting it into actuality we wanted to make sure that it was just right. We hunted around to find a travel agent who could tailor a package to suit our needs. We came up with a list of 4 travel agents in 4 different countries but eventually we chose this travel agency. Our decision was based on  the the travel agency's approachability (whenever we emailed a question we always received an immediate and comprehensive response); also our agency's flexibility in being able to add or alter different options, and their friendly and helpful advice.Our contact was with Heather who made herself available to chat on Skype at all times. (It is very reassuring to be able to personalise travel arrangements - it makes it seem less like dealing with an anonymous organisation and more like chatting with a friend and mentor.)Our agent provided us with a comprehensive written itinerary which left nothing in doubt. She organised all transfers, internal flights, tours with local operators (some private, some group). At one stage when demonstrations in Cusco interrupted train and bus services, Heather immediately stepped in to organise suitable alternatives. We understand that other tourists did not fair so well and were stranded on train platforms or forced to pay for exorbitant hotel accommodation.Our 43-day tour included visits to 6 countries -  Chile, Ecuador, Peru, Bolivia, Argentina and Brazil. Right from the onset in Quito we were met by a wonderful guide who shared his knowledge of Ecuador - its geology, its history, its politics and its food. Our agent marked the beginning of a series of friendly, well informed and entertaining tour guides from the different regions we visited.We had an amazing holiday visiting all the well known tourist sites - Galapagos, Machu Picchu, Colca Canyon, Lake Titicaca, Iguasu Falls and Rio de Janeiro. And a few maybe a little less touristy such as Paracas and the Ballestas Islands, the Peruvian Amazon basin, Nazca lines and the Bolivian Salt Lake of Uyuni.When we used bus transport it was reasonably comfortable, hotel accommodation was always clean and comfortable and airport transfers were always on time. All hotels included breakfast which naturally varied from one hotel to another but it was always quite adequate and healthy. At different times when other meals were provided such as on the Galapagos cruise, in the Amazon Basin, on Lake Titicaca and during the Sacred Valley tour the quality of the food was quite impressive.We are now considering another visit to South America - this time to Patagonia and we will definitely be looking at involving this travel agency again with our trip arrangements.Muchas gratias!

We just returned from a trip to Peru and the Galapagos Islands. We visited Lima, the Amazon, the Sacred Valley, Machu Picchu, and Cusco, with an overnight stay in Quito.

The Zicasso-recommended travel agency created the perfect itinerary for us. All of the transitioning from place to place was seamless, the hotels were beautiful, the recommendations for restaurants were great, and the guides we had were amazing. They were so enthusiastic and willing to share their knowledge about past and current history. We were so impressed with our travel agency that we are already considering our next journey with them.

Rating this safari tour operator is a little difficult as I believe that a company is only as good as their travel agents and the people they contract with in Africa.  My travel agent was the only reason I chose this company. She made the trip and itinerary come alive for me and I was "sold" the very first time I spoke with her.  Unfortunately, I have heard she is leaving this company, therefore I would have some trepidation about recommending the company.  

The trip did not start out the best. When I arrived at Kilimanjaro there was no one to greet me!  Fortunately two gentlemen from another tour company assisted by calling the contract company in Africa's representative, Justin, for me.  Justin laughed and said he thought I was supposed to have arrived the day before, then had a taxi take me to my hotel in Arusha where he met me and minimized the issue with a brief apology.   Not a good way to start a journey!

Happily, the contract guide was fabulous.  He was with us the entire time we were in Tanzania and not only found game for us, but provided interesting history and facts about the animals and the country.  He was truly amazing and I would not hesitate to recommend him as a guide.  He made the time in Tanzania much more memorable. 

When we flew from the Serengeti to Kenya (several take-offs/landings) we arrived at Arusha where Justin met us and drove us to Kilimanjaro (Serengeti-Arusha-Kilimanjaro-Nairobi Wilson). A very harrowing experience through traffic and nearly hitting a man on a bicycle.  We found out later we could have flown directly to Kilimanjaro, but Justin wanted time to "chat" with us before we left Tanzania!  That does not show thoughtfulness toward the traveler.

Upon arrival at Nairobi Wilson we were met by Daniel, a 'stand in' for our scheduled guide Ken.  On the way to our camp we had a short game drive with very little input from Daniel.  After the experience with our terrific guide we were not impressed with this "welcome".  However, upon meeting Ken later in the evening our hopes brightened considerably - especially since he told us he was the best guide in the Maasai Mara.  He proved to be very good and made sure we had superb game viewing.

The accommodations were wonderful:  Mt. Meru Hotel in Arusha was beautiful - with a large garden area in the back, gorgeous pool (although it was too cold for us to use), friendly & helpful staff, and I had the best Caesar salad ever!

Ngorongoro Sopa Lodge (Tanzania) is a marvel.  How they got all the materials up there is a wonderment. We had quite a walk to our room (although some were farther than ours), but we managed.  The meals were all buffet and I would rate them only a "good", as I've had much better.  There was quite a variety, but there was just something missing. I'm sure others have rated their food higher - all depends on taste. The rooms were huge and hot water bottles were placed in our beds - a very nice touch since it was quite cold.  The best part of the lodge (in my opinion) was the view into the crater and watching the sunset.

Kati Kati Camp (Serengeti) was fabulous on all counts. Not luxurious, but that's not what we wanted, as we asked to be on the plains surrounded by the sounds of animals.  Our tent was large & clean with a sink, toilet and bucket shower.  Our dining tent was open and faced the plains.  It was staffed by wonderful men who looked after our every need and served the most delicious food - with a new soup each night: tomato, peanut, & cucumber - each one better than the previous.  Sitting around the campfire with our glass of wine watching the hyenas circling was something I will never forget, nor will I forget drinking coffee watching the sun rise on the Serengeti.

Sarova Mara Camp (Maasai Mara, Kenya) was like an oasis. Unless we looked at the sides of our 'room' we never would have believed we were in a tent - beautiful wood floors, marble bath and shower, mosquito netting around our beds (although it was not needed when we were there).  The grounds were beautifully kept and the facilities were exceptional. From the moment we entered the staff was there to assist and during our stay always greeted us by name no matter where we were.  The food here was also buffet and was very good - something different every night and I tried several new dishes. They had a pasta station at night and an omelet station for breakfast, along with salads, pastries, coffee and many kinds of tea.  I also had a wonderful massage the night before leaving - only $60/hour and well worth it after riding the bumpy roads in a Land Cruiser all day.  Sarova Mara would definitely be on my 'recommendation' list!

Excellent airport/hotel pick-up and drop-off services, as well as ground transportation services. When we arrived at an airport or train station, there was always a person with a big sign that has our names and the company logo on it. Our flight from Lima to Quito was delayed by 5.5 hours (a night flight became a red-eye flight), and sure enough, when we exit the gate there was a tour guide waiting with a cup of hot coffee.

Because of the flight delay we were tired and decided not to do the day time Quito City exploring and Middle of the World  tour. We asked if we can change the itinerary by moving the activities to the day when we return from the Galapagos Islands. Our travel agent and company agreed without any hesitation so we had one full day of rest at the hotel. After our enjoyable Galapagos Islands cruise trip, our guide took us to the Middle of the World and arranged a nice dinner at a restaurant by a volcano crater. Although it was rainy and turned dark so really no too much scenic view, our experience on the equator line of the Middle of the World park was truly amazing. We appreciate our guide's effort trying to show us as much as possible within a limited time frame.

Our Machu Picchu trip was also excellent. Our guide picked the right time to enter the site and on a path that took us the least energy to walk through the site. She also took us to some spots for pictures that had the least tourist traffic. Her stories about the site was so interesting and informative. Our next day's 2nd entrance to the site turned out a good decision by staying overnight at the small town by Machu Picchu. We were able to hike to the "Sun Gate" and had different views of Machu Picchu.

The guide was amazing. His knowledge about Cuzco and its surrounding points of interests made our Cuzco city tour so culture rich. The other guide was also worth mentioning, for his on-time pick-up/drop-off services with good explanation about the local neighborhood when we asked. 

We had a very nice trip to Quito, Ecuador, and the Galapagos Islands. The people in Quito were very friendly and we felt very safe. We were initially concerned based on what we saw in the media, but Zicasso's travel agency checked with the hotel and guides, and said all was fine. We are glad we listened and went on the trip.

Our guide was excellent and we spent four days touring around Quito, Cotopaxi, the cloud forest, and Otavalo Market. Then we flew to Galapagos and went on a four-night cruise. It was an amazing experience seeing sea turtles, sea lions, penguins, sharks, and giant tortoises. The landscapes were beautiful and we got some great pictures on our nature walks. The crew and guide in the Galapagos were top-notch. The meals on the boat were fabulous as well. Make sure you are physically able to do long walks, sometimes on rough terrain, and go snorkeling, as they kept us busy multiple times per day. We highly recommend visiting Ecuador and the Galapagos Islands.